--- title: "CROSStrax Software Reviews, Demo & Pricing - 2026" description: "Review of CROSStrax Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/investigation-management/crosstrax-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Investigation Management Software](https://www.softwareadvice.com/investigation-management/) / CROSStrax Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/investigation-management/crosstrax-profile/reviews/) # CROSStrax Review From $35/month Free trial 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview CROSStrax 4.4 [(8)](https://www.softwareadvice.com/investigation-management/crosstrax-profile/reviews/) Pricing Starting at $35.00 per user per month Top Alternatives ### About CROSStrax CROSStrax is a cloud-based solution for investigation management. It is suitable for organizations of any size and can be used by risk managers, HR departments, corporate security, investigation agencies, law enforcement, plus others. CROSStrax helps teams remain efficient and organized throughout the investigation process while reducing manual processes and costs. This solution can integrate with many popular systems including QuickBooks, Microsoft Office, Zapier, Outlook, plus more. CROSStrax is customizable and designed to meet the needs of professional investigation teams. It offers GPS tracking technology for location reporting and quality control. With its case management tools, teams can store and access subject info, photos, videos, budgets, case notes, plus other relevant data. Investigative reports can be created using built-in templates and shared with clients. Additionally, CROSStrax includes business tools where performance can be tracked, including number of cases, billed totals, and most requested services. Pricing for CROSStrax is on a monthly or annual subscription basis and depends on the number of admin users. Support is available via an online knowle... dge base, support tickets, and phone. Do you work for CROSStrax? [Manage this product listing](https://www.g2.com/products/crosstrax/claim_requests/new?auto=true) ## CROSStrax User Interface ## Popular CROSStrax Alternatives Main Product CROSStrax 4.4 [(8)](https://www.softwareadvice.com/investigation-management/crosstrax-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.75Value for money - 4.38Customer support - 4.25Functionality Pricing Starting at $35.00 per month Alternative Product [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) 4.4 [(80)](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.51Value for money - 4.63Customer support - 4.38Functionality Pricing Starting at $10000.00 per year Alternative Product [Omnigo](https://www.softwareadvice.com/physical-security/omnigo-profile/) 4.4 [(85)](https://www.softwareadvice.com/physical-security/omnigo-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.30Value for money - 4.51Customer support - 4.25Functionality Pricing Available upon request Alternative Product [Logikcull](https://www.softwareadvice.com/ediscovery/logikcull-profile/) 4.6 [(269)](https://www.softwareadvice.com/ediscovery/logikcull-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.54Value for money - 4.85Customer support - 4.39Functionality Pricing Available upon request Alternative Product [IBM QRadar Incident Forensics](https://www.softwareadvice.com/investigation-management/ibm-qradar-incident-forensics-profile/) 4.6 [(5)](https://www.softwareadvice.com/investigation-management/ibm-qradar-incident-forensics-profile/#reviews) Ratings Breakdown - 4.20Ease of use - 3.60Value for money - 4.20Customer support - 4.40Functionality Pricing Available upon request Alternative Product [Rely](https://www.softwareadvice.com/hr/rely-profile/) 4.8 [(14)](https://www.softwareadvice.com/hr/rely-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.92Value for money - 5.0Customer support - 4.64Functionality Pricing Available upon request ## CROSStrax Pricing and Plans Starting price: $35.00 per month Free Trial Free Version Basic $35.00 per user, per month No plan information available ## CROSStrax Features - Popular features found in Investigation Management Audit Management Built-In Database Compliance Management Contact Management Document Management Evidence Management Incident Management Intake Management Subject Profiles - More features of CROSStrax API Case Management Case Notes Data Management Reporting & Statistics ## CROSStrax User Reviews ## CROSStrax customer ratings - Overall rating: 4.4/5 - Total reviews: 8 ### Rating distribution - 5 stars: 4 reviews (50%) - 4 stars: 3 reviews (38%) - 3 stars: 1 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.8/5 - Customer support: 4.4/5 - Functionality: 4.3/5 --- ### Best Case Management Software! - Overall rating: 5/5 - Reviewer: Brandon B. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management. #### Cons The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online. #### Vendor response Thank you so much for the wonderful review! Replied April 2018 --- ### Meets basic needs - Overall rating: 4/5 - Reviewer: Walt M. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Having all info in one place, being able to customize invoices; notifications of cases that are due or past due #### Cons Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great #### Vendor response Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!! Replied April 2018 --- ### Good Software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Security and Investigations - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company and good software. Very useful but time consuming #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well #### Cons Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great #### Vendor response I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated. Replied April 2020 --- ### Still working through some thing but a good system - Overall rating: 4/5 - Reviewer: Mike M. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers #### Cons There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress. #### Vendor response Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback. Replied April 2018 --- ### This is the Cadillac of Investigation Case Management - Overall rating: 5/5 - Reviewer: Misty J. - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The report writing features and the ability to upload video right into CROSStrax. #### Cons There is a learning curve but the customer support was fantastic and they were always available. #### Vendor response Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time. Replied April 2018 --- ### It has been good. - Overall rating: 4/5 - Reviewer: Thomas G. - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well. #### Cons Can get confusing when doing multiple assignments / assigning multiple investigators for one client. #### Vendor response Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax! Replied April 2018 --- ### Great software, better support! - Overall rating: 5/5 - Reviewer: John L. - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology. #### Vendor response Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier. Replied April 2018 --- ### Best Case Managment Software by Far - Overall rating: 5/5 - Reviewer: Chad C. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface is amazing. It is simple and gets you all the information you need without having to search around for it. #### Cons I have not found anything yet. I have used several different case management programs and this is the best thus far. #### Vendor response LMAO Replied February 2019 --- Showing 1 - 8 of 8 Reviews [See All Reviews](https://www.softwareadvice.com/investigation-management/crosstrax-profile/reviews/) ## See what companies are saying about Software Advice