Great for consistent record keeping, easier UX and interface to follow.

I do not have any cons that I can think of to mention.

Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity.

HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR.

Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating.

Able to access other cases colleagues worked on User friendly Reporting functionality

Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.

Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch!

Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing.

If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements.

HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations. When we started with HR Acuity we saw the exit interview platform as a plus and it did not cost anything extra. However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has.

The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable.

I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards.

Initially we just wanted to capture employee relations issues but discovered that other areas of the HR team could utilize it. Being able to capture the data has been extremely helpful. We are able to see trends and run reports. We can now use this to create metrics (we haven't done this yet but a future goal).

Just being able to keep track of any type of employee relations case and have the ability to report on it has been great! Prior to this we were using spreadsheets, Word docs, etc... with no ability to see what others were doing. This tool has really shown the HR team how much work is really done in the realms of Employee Relations, Workers Comp, Unemployment and Leave Management.

The Manager Portal needs to be improved. Managers should be able to create cases that have more than one issue and the templates need to be more robust with functionality like drop down menus. Also there needs to be the ability to have multi approvers rather than just one.

We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary. However, to me the most important thing about HR Acuity is the outstanding customer support they provide. The few times that we have had program problems, they were quick to respond and get it fixed. Their support staff is friendly, knowledgeable and thorough. And by their manner, you know that they really care about you as a customer. They are glad to answer any questions you may have and listen to any suggestions. They also make sure that you are satisfied with the problem resolution. I highly recommend HR Acuity.

Its easy to use, but makes sure you provide needed information.

It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.

The HRAcuity system is very easy to use. In particular, the way the system is built and formatted really allows you to stay organized when inputting an ER issue or an investigation. In addition, the reporting tools are a great and easy-to-use feature, you don't have to be an analytics or data expert to know how to use them.

One challenge that I often experience is the font formatting functionality when documenting an investigation. In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate.

We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation.

HRIS interface allows basic information to be populated

I would like to see "Issue Description" to be included in the pop up window

User-friendly and easy to use. Makes tracking customer complaints very simple. Summaries and reports are very easy to generate.

Sometimes the system is a bit slow. Some of our staff had difficulty with the training. Once they were familiar with the system though, they were no issues

The HR acuity team accepts customer input and continually makes updates and enhancements to the product, especially in the area of reporting and analytics. An added and unexpected bonus are the networking, webinars, and surveys HR Acuity regularly provides. We have found an excellent community of Employee Relations leaders and practitioners.

Integration with current HR software Ease of: configuration, implementation, daily usage Reporting and analytics HR Acuity has a robust online support and training center Responsiveness and customer service from all our HRAcuity contacts is outstanding

Can't think of anything we don't like or that doesn't meet our needs.

High quality, cost effective product. Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.

HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation. The seasoned investigator will appreciate the orderly flow of the system which forces you to slow down and document each step of the process well. The result after the investigation is done and the final report is complete, is a case report that is detailed and consistent from investigation to investigation. I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.

The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.

Ensuring that all ER info is in one place. Overall experience has been positive.

Ease of use. Reporting and analytics are also easy and helpful.

Unable to add fields to primary case page. I understand that this is being worked on now.

Reporting features, all in one database to tack ER.

Some configuration not as customizable as it could be.

HRA provides the ability to document, track, and review employee relations issues. It allows for greater consistency in the application of policies and practices throughout the organization. Also, it makes it easy to cover for fellow colleagues and have access to important information when they are out of the office.

Tracking and obtaining information about previous employee relations issues quickly

Entering new cases is not difficult, but there seems to be redundancy.

This software has simplified the employee documentation and streamlined process for our organization.

User friendly

HR Acuity is a dynamic tool that allows me to track and record my case load! I highly recommend HR Acuity for large and small companies. All of your information is easily kept in one database.

Easy to use

HR Acuity for Ipad is limited.

I can't imagine life without HR Acuity, now that I've been using it for a year to track all employee relations issues. It's absolutely indispensable to me in my day-to-day work.

Provides much-needed structure to the employee relations and investigations processes, even across large and diverse regions and employee populations. Captures information and documentation in one easy-to-find location for reference later. Creates very professional investigation reports.

It can be tough getting user acceptance, particularly if there was no defined process for doing investigations prior to using HR Acuity. Be sure to have an implementation & training plan that will address that issue.

HR Acuity has been very attentive to our current and future needs with regard to ER best practices and case management solution. Our feedback is welcomed and often implemented. Their ability to be innovative in addressing our challenges is much appreciated. Their response time to inquires is quick and resolute. These are just some of the reasons we feel valued as a client.

The tool would be better if we pulled information from Utipro real time. For example district and regional information based on the complainant information.

I have used other case management systems and this product is easy to use. It is a great product for someone new to computerized case management. I like the reporting features as well they are also easy to use and provide me with the information required in different forms.

I have been very pleased with this program. It's seamless and visually pleasing. We upgraded several months ago and the upgrades are great.

Acuity is a neat program that allows us to track pertinent information. It is fairly simple to use and the customization options are nice as well.

I use Acuity 95% of the day to log my daily ER load. I refer to the date that entered for me and my entire team. Overall quality and ease of use is wonderful!

I like how functional the system works for my company. We can keep track of all cases and able to find them really easy later when we need them. This product actually saves us money overall!