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About RealPage IMS
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Investor Management Services dashboard screenshot
RealPage IMS User Reviews
OVERALL RATING
Showing 1 - 5 of 78 reviews
Michael
Verified reviewer
Company size: 51-200 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
March 2019
IMS - Excellent Investor Platform
IMS has helped us communicate much more efficiently with our investors.
Pros
We have used IMS for 2 years or so and we have enjoyed working with IMS and their entire staff. The system gave us an affordable, efficient and very robust way to keep track of (CRM) our investors, raise money, make distributions, and communicate with our 100 plus investors.
Cons
I do not have any negatives to report regarding IMS.
Nicole
Company size: 11-50 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
May 2021
Our Investors Love It
Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.
Pros
The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver. Our investors are able to have more access to their investments. IMS saves us so much time on the administrative side as well because of how great the CRM features are, how we can bulk upload K-1s, and distributions and easily email our investors. IMS has really help streamline our operations.
Cons
I did feel like the implementation process was a lot of work with putting our data in a format that could be uploaded to IMS, but after that hurdle was overcome-- it was mostly smooth sailing. There are some features that have been glitchy or could use a little work, but on the grand scale, IMS is always updating and improving and adding features, so many of our concerns have been taken care of over time just because of platform upgrades/updates.
Reasons for choosing RealPage IMS
We like the price as well as the functionality.
Reasons for switching to RealPage IMS
The other product was in the process of being built and was not fully developed and we were never able to get the product operational for investors.
Daniel
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
October 2021
Pleasantly Suprised
Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is more professional, ii) Reduces administrative costs and, iii) distancing ourselves from paper.
Pros
Software 'on-boarding' has gone better than expected and initial response from clients has been good.
Cons
It would be nice if the integration between RealPage accounting platform and IMS was more developed and integrated.
Reasons for switching to RealPage IMS
Functionality, Economics, Features.
Christopher
Company size: 201-500 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
December 2020
Looks good but has fundamental failures that impede our operations
I'm going to be taking a good hard look at Juniper Square in 2021.
Pros
The aesthetic and ability for our investors to have a reputable platform to access investment performance information.
Cons
Every time we have a simple transfer of equity it completely throws off our waterfall calculations. We've addressed this numerous times with no meaningful resolution or explanation, and the longer it continues the more the problem compounds.
Reasons for choosing RealPage IMS
At the time it seemed like a more cost effective solution.
Reasons for switching to RealPage IMS
Because Realpage's original investment management platform had no investor facing functionality and was extremely antiquated.
Rob
Company size: 11-50 employees
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
June 2021
IMS Review
Overall, IMS is a good product. Though it has its limitations, we are overall satisfied with its performance. They are constantly working at becoming an excellent product/service, but they have a little ways to go.
Pros
I like that the support has a pretty quick turn-around and can usually answer all of my inquiries. I like that there is an email functionality embedded and that investors are generally able to retrieve their documents on the portal seamlessly. I like that they are always looking to improve the system and use feedback well.
Cons
The customization is limited. Certain metrics that we have repeatedly asked for were not implemented. IMS refused to give us a customizable Investment Summary to deliver to our investors. The Investment Summary Statements were one of the main reasons we were excited to use IMS, and the customization of the statements again fell short of our expectations, so we needed to implement a third-party vendor who could grant us our Summary requests.
Reasons for choosing RealPage IMS
I joined the company and IMS had already been (somewhat) implemented, so I ran with it.