IMS - Excellent Investor Platform

IMS has helped us communicate much more efficiently with our investors.

Pros

We have used IMS for 2 years or so and we have enjoyed working with IMS and their entire staff. The system gave us an affordable, efficient and very robust way to keep track of (CRM) our investors, raise money, make distributions, and communicate with our 100 plus investors.

Cons

I do not have any negatives to report regarding IMS.

Our Investors Love It

Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.

Pros

The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver. Our investors are able to have more access to their investments. IMS saves us so much time on the administrative side as well because of how great the CRM features are, how we can bulk upload K-1s, and distributions and easily email our investors. IMS has really help streamline our operations.

Cons

I did feel like the implementation process was a lot of work with putting our data in a format that could be uploaded to IMS, but after that hurdle was overcome-- it was mostly smooth sailing. There are some features that have been glitchy or could use a little work, but on the grand scale, IMS is always updating and improving and adding features, so many of our concerns have been taken care of over time just because of platform upgrades/updates.

Pleasantly Suprised

Continuing to work on repositioning our administrative platform so that it's; i) Customer facing is more professional, ii) Reduces administrative costs and, iii) distancing ourselves from paper.

Pros

Software 'on-boarding' has gone better than expected and initial response from clients has been good.

Cons

It would be nice if the integration between RealPage accounting platform and IMS was more developed and integrated.

Looks good but has fundamental failures that impede our operations

I'm going to be taking a good hard look at Juniper Square in 2021.

Pros

The aesthetic and ability for our investors to have a reputable platform to access investment performance information.

Cons

Every time we have a simple transfer of equity it completely throws off our waterfall calculations. We've addressed this numerous times with no meaningful resolution or explanation, and the longer it continues the more the problem compounds.

IMS Review

Overall, IMS is a good product. Though it has its limitations, we are overall satisfied with its performance. They are constantly working at becoming an excellent product/service, but they have a little ways to go.

Pros

I like that the support has a pretty quick turn-around and can usually answer all of my inquiries. I like that there is an email functionality embedded and that investors are generally able to retrieve their documents on the portal seamlessly. I like that they are always looking to improve the system and use feedback well.

Cons

The customization is limited. Certain metrics that we have repeatedly asked for were not implemented. IMS refused to give us a customizable Investment Summary to deliver to our investors. The Investment Summary Statements were one of the main reasons we were excited to use IMS, and the customization of the statements again fell short of our expectations, so we needed to implement a third-party vendor who could grant us our Summary requests.