About BuildingOS

BuildingOS is a cloud-based facilities management system suitable for businesses of all sizes in industries such as education, government, retail and hospitality. BuildingOS offers tools to help users manage building maintenance, assets and environmental sustainability. BuildingOS offers integrations with multiple data sources, as well as a library of pre-built charts, graphs and reports. Users can configure dashboards using a drag-and-drop interface and distribute information through alerts, emails and publicly viewable data. Users can automate compliance reporting, manage utility bills and collect data for analysis, as well as compare performance across buildings and time periods. Other features include energy usage trend monitoring and alerts, cost forecast...
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BuildingOS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3

Customer support

3.5

Functionality

3.5

Showing 5 reviews

User Profile

Justin

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2018

I use BuildingOS to manage energy for 2.5 million square feet on a university campus.

BuildingOS has been a key part of Weber State's energy savings efforts, helping us reduce costs by 44%.

Pros

The front end is very intuitive and can convey a lot of information without a lot of useless nonsense. I particularly use the comparisons, trending, and heat map applications a lot. It allows us to identify opportunities for energy savings.

Cons

Companies like Lucid seem to have a high turnover rate for employees - I am not sure if this is a generational thing or what, but in the past two or three years I've had three or four points of contact. It makes it hard to build personal relationships with someone who actually has a knowledge of my needs.

Michael

Company size: 51-200 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2018

Our lucid dashboard lets students and staff know what we are doing to be sustainable

Maintenance proactivity, public display of sustainability.

Pros

It allows us to show the public the different things we are trying to do to maintain our LEED accreditation and lets them see our meters real time. It helps with maintenance because if a person sees what they perceive is an issue they can bring it up to us so that we can investigate and possibly fix an issue that we missed. It gives us more eyes on how the building is performing and keeps us proactive instead of reactive.

Cons

We have had issues with the dashboard not receiving the meters all the time. Multiple times lucid has changed the IP addresses that they are using and due to our IT rules we can't change on the fly. We don't give out a range of IP addresses rather we use very specific addresses for security purposes. We are able to straighten out the issue in a relatively short period of time and get everything working again.

Patrick

Company size: 51-200 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

November 2019

Dont Pay in Advance!

We bought a 5 year subscription, then Lucid lost their platform. Lucid had no plans available to support customers like us other than a complete and EXPENSIVE REDO. Luckily the market for this service has other options. We do not recommend even getting a bid from Lucid because of this and a likely similar failure in the future

Pros

When it is working, which is NEVER it is OK.

Cons

Does not work. No support, no long range planning by Lucid to have a B plan if the platform changes

Reasons for choosing BuildingOS

Came with the building. The contractor was sold a bill of goods. STEER CLEAR!

Jacob

Company size: 1,001-5,000 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

May 2018

BuildingOS is a solid platform for viewing large amount of building utility data.

It was a solid tool for energy management at a reasonable price.

Pros

The software is quite easy to use with some really powerful apps. The app we use the most is the heatmap analysis. The allows use to see energy demand data on an hourly basis for an entire year (impressive right). Overall a really good tool to look at and view "big-data" for energy management.

Cons

The software support team has had quite a bit of turnover which has created a little frustration about not knowing who our support person should be. Also, the costs have gone up a bit in recent years which has also created a little bit of frustration.

Audrey

Company size: 11-50 employees

Industry: Commercial Real Estate

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2018

Great centralized platform for all my streams of data

The company really provides customer services before and after implementation.

Pros

The dashboards they have available make it simple to access the data that really matters, with a user very freindly layout.

Cons

The size of some of the font could be larger, other than that I just wish I had this organization way sooner