--- title: "Pega Platform Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Pega Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Pega Platform is a good fit for you!" source_url: "https://www.softwareadvice.com/iot/pega-7-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Pega Platform](https://www.softwareadvice.com/iot/pega-7-platform-profile/) / Pega Platform Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/iot/pega-7-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/iot/pega-7-platform-profile/alternatives/) # Pega Platform User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 17 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 3.9/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 9 reviews (53%) - 4 stars: 6 reviews (35%) - 3 stars: 1 reviews (6%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ## Pega Platform customer reviews Showing reviews 1-17 of 17 (page 1). ### Overview of Pega Platform - Overall rating: 5/5 - Reviewer: Sai Prasanth K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It is a low-code platform to build and deploy the application into the cloud using AWS cloud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the Pega Platform because it is easy to develop an application with minimum knowledge of coding. Pega provides different frameworks in which we can select the framework based on our requirements. Pega provides OOTB features which makes our work easy and simple. By having basic knowledge of case management we can easily develop an application that can be converted into Android and IOS applications. The debugging tools provided by Pega help me to track and debug the issues using tools like Clipboard, Tracer, PAL, etc. #### Cons For most of the issues, we find solutions in the Pega Community but for some issues, there are no solutions and the incident tickets are closed. As Pega releases new updated versions the old applications built on lower versions need to be upgraded then some issues are introduced as some rules are deprecated. --- ### Pega Platforms: Gets the job done, but can be better - Overall rating: 4/5 - Reviewer: Anirudh B. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I'd say my overall experience with Pega Platform is positive. Its a good tool that definitely has space to improve, but it gets the jobs done. I find it a bit bulky and slow at times which I hope they can improve on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pega Platform is pretty good for workflow automation and case management. its easy to implement business rules and the code management is well structured with rule sets and versioning. it also has good monitoring capabilities #### Cons There can be a large learning curve and although is "low code" it isn't easy to build complicated applications without coding knowledge or experience. Its also quite a heavy task to initially set-up and troubleshooting I personally found is a bit challenging. --- ### No code software - Overall rating: 3/5 - Reviewer: Sri Greeshma A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered It's a solid software. It is robust and can be easily deployed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Application development is very easy. It's drag and drop UI components helps to build frontend forms and simultaneously customize the backend with a click. #### Cons It's can be slow. Since there's a lot of backend processing, it would take a couple of seconds while dragging and dropping UI components --- ### Best BPM tools in terms of customizations and integrations - Overall rating: 5/5 - Reviewer: Ravi K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Pega is one of the best low-code tools in the market, although it has been a little on the expensive side. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best part about Pega is its customizations and ease of integrations. There are endless number of customizations that Pega offers for your business workflows and processes. Integration is also pretty user-friendly and intuitive and we have been able to achieve all of this with very less code. #### Cons The documentation can be improved for developers who are new to the platform since it is very overwhelming in the beginning. Academy courses can also be more detailed and contextual. --- ### Best Low Code Application Development - PEGA - Business Process Management Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been working on Pega for 5 years, and it has everything except to customize and develop applications. Pega is a low-code platform that we developed the application and has many huge features for building complex applications. Features like drag-and-drop options and UI are amazing features to get the best outcome. #### Cons Nothing to dislike about the Pega Platform. It is an amazing platform for developing the applications --- ### Multi platforms with Pega - Overall rating: 5/5 - Reviewer: Chirag V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Pega platforms is great. Headless pega is also in demand due its simplicity and ease of use. Customer support is also very good as compared to other platforms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros A lot of functionalities are present in a single platform. Very easy and simple to use. Integration with other platforms is hassle free. #### Cons Creation of UI interface in Pega needs improvement. PDF formatting and creation is not so easy. --- ### Useful platform to move business processes to functional solutions - Overall rating: 4/5 - Reviewer: James H. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reduced development time, streamlined testing #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is a platform designed to move from properly captured business processes to functional software solutions. The inclusion of mobile services makes it easy to prototype working solutions and produce functional systems with less overall development time. Their depth and breadth of supported processes makes developing systems more likely and less reliant on needing to go "outside the box" to produce fully functional systems #### Cons Like every platform of this type, not every process required in every situation is covered. When that occurs, there needs to be a way to "color outside the lines" to produce fully functional solutions. The ability to do that exists here, but as is the case with most platforms of this type it is not as intuitive as you would like it to be --- ### Out of the Box Workflow Solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The platform provides a nice, off the shelf workflow solution. It's flexible to suit a variety of implementations. It's robust, easy to learn, and is bug free. There's an activity log which records all actions taken. #### Cons The user interface is not flashy. Customizing will require a bit of testing. --- ### Pega 7 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered You can easily design analysis and design with business owners. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used Pega 7 software to develop new processes and improve our processes.You can easily design analysis and design with business owners. #### Cons To use the app you need your training lane and it takes some time to lear #### Reasons for choosing Pega Platform As a result of mutual evaluations, application functionality, support, was preferred because of the prevalence of worldwide use --- ### Digital process automation - Overall rating: 5/5 - Reviewer: Hari Sankar R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's has 100% automation process using PEGA technology + Process + Human Simple case management that gives usability If you don't provides the services(web or http) also you can use the Robotics It's take very less time to develop a particular process Salesautomation + Pega + Robotics will gives hand to hand process development #### Cons It's very difficult to contact support team for small companies its very difficult to purchase Not all PEGA software doesn't come with PEGA license like PEGA robotics If you provide end to end process to a customer easily you can use the PEGA because PEGA is combined with AI+DevOps+Process+Robotics+CRM --- ### PEGA dispatch system - Overall rating: 5/5 - Reviewer: Joshua C. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User friendly systems used for dispatching drivers for daily runs. Works good and is easy to use. Does not crash often, runs well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Handles all dispatch tasks. #### Cons Often refreshes automatically, but this can be shut off in the settings. --- ### Pega-The king of BPM - Overall rating: 4/5 - Reviewer: gummalla k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pega is most powerful BPM tool in current world.This software is having more number of feature compare to other BPMs. It is easy to understandable and easy to use.As a new customer to pega they can quickly adopt to usage of the software.These software is having more number of features than other BPM tools like IBM BPM.The Development of the project in pega is very easy and minimal time.Fast customer service for customization with other tools. #### Cons The main problem with Pega is learning and tool cost. There is no proper boot camp materiel for new learners and for the emerging customers who wants to use the pega software to implement projects, it's cost so high than other open source software like Java. #### Reasons for switching to Pega Platform easy to use and better customer support --- ### Great BPM and case management tool - Overall rating: 5/5 - Reviewer: Nicolaos K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerful tool you can use to do a great deal for enterprise level case management systems #### Cons you need to familiarise yourself before using it adequately. expensive licenses --- ### 10 years working on BPM with 8 years working on Pega - Overall rating: 5/5 - Reviewer: Alexis g. - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Flexibility, re-organisation, control, analitical for next best action, 360° view of my customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform concept because is a mix of BPM/case management/low code platform/Versionning/BRE/Mobile app/Analytics/... #### Cons I will say the price because this product was quite expensive but actually with the cloud solution the price is accessible for more enterprise that they want to make a real digital transformation. --- ### A great BPM tool - Overall rating: 5/5 - Reviewer: Bhargav R. - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using PEGA 7 platform 2 years back. Its really a simple and effective tool to use , and it understands our business needs very well, resulting in creating an amazing business process management software for the enterprises. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, What you see is what you get, Developing a software from UI perspective, Easy integration,Extraordinary support through Pega Discovery Network(PDN), PDN trainings and certifications. #### Cons Lack of online support should rely upon PDN for all the support needed. --- ### Great use of BPM methods to streamline work - Overall rating: 4/5 - Reviewer: Jamie R. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Development appears to be good within our internal structure. Can use the manager to mock up changes. #### Cons Licenses can get tedious to update. This is more on our side - but the dev to customize the look and appearance can get complicated. Having a way to customize Pega 7 as a UI can help rather than building it as a framework over our own UI. --- ### Its Slow & on premise - Overall rating: 2/5 - Reviewer: James R. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. average automation WF engine suits only for few domians Wwertyuio ertyuiop ertyuiop ertyuiop rtyuiop #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 --- Pega Platform Reviews, Pros and Cons - 2026 Software Advice