All Mingo Smart Factory Reviews
1-22 of 22 Reviews
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Trevor
Verified reviewer
Furniture, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Wow! Sensrtrx has changed our production floor
These guys were super helpful all the way (even after-sale and implementation). They have helped us eliminate a lot of waste and increase our throughput. I would estimate they have returned 10% to our bottom line.
PROSEasy to use and understand for everyone on the team. Provides visibility we always needed (and things we didn't know we did).
CONSIf I had to nitpick, I would say there was a small learning curve getting everyone set up. It is probably better than most, but it still takes a little bit to get the team on board.
Ray
Construction, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Rockstars!!!
Sensrtrx made the impossible, possible. At first we tried to get help from our machine manufacturers and obtained no results. We then spoke to other similar companies and they all said that the connection to the machine PLC and to figure out the data points was not their thing. SensrTrx took on the challenge and we now have all of our critical machines connected. The rep is very clever, resourceful, and determined to find solutions to every challenge posed to him, all with a great and easy to work with attitude.
CONSSetting up the software to display the data the way we want it is a bit challenging to understand and learn. The rep has given us several training sessions and has done most of the leg work to get us setup. This is the only area I could see Sensrtrx improving to make it more intuitive.
Reasons for switching to Mingo Smart Factory
They couldnt get their system to pull info from our machine. We tried several time to contact them for support but got no positive result. Basically they could not perform to their original promise.
Vendor Response
Hi Ray, thank you for your review! I'm so happy to hear that SensrTrx has helped provide insight into your critical machines. Our goal is to help you gain visibility into your plant floor. I completely understand that the learning curve can be frustrating, but please know, our amazing customer support team is happy to provide as much training as you and your team needs. We are here to help you grow.
Replied September 2019
Anthony
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Mingo's at ICE BG
The overall experience has been positive. No complaints.
PROSMingo has been wonderful due to the fact every metric of production is visible in real time. As Plant Manager, if my people are on the floor and unavailable, I can simply view the website or the app to see how production is doing during off hours. Also, tracking of scrap, production hours and downtime are helpful to share with operators during weekly meetings.
CONSThe inhouse training for Mingo with Managment was short. While most of our questions were answered, we did not know what questions we might have due to having never used the system. The team at Mingo does help us with any questions we might have and assists in any ways they can. Just think the training during the ramp up could have been more comprehensive.
Reasons for switching to Mingo Smart Factory
We like the real time updates and production tracking that Mingo provides.
Brian
Food Production, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
First time user
I haven't had a lot time with the software yet.
PROSOnce it is all fixed to our machinces it will tell our downtime, shell count, and efficentce.
CONSWe have to go back and forth with messages we don't have a representative present.
Vendor Response
Brian, We appreciate the review; feedback is what helps us improve. We're always happy to hop on a call to talk over any questions or concerns you may have. Give us a call at 888-394-1043.
Replied January 2020
Daniel
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Mingo Smart Factory is second to none!
Great! It has changed the way we capture and look at data.
PROS* Allowed us to capture data in real time * Transitioned from a paper-based system to a digital system * Allowed us to capture a real OEE number and set goals for each area
CONSWe have not come across a true con yet in our experiences with Mingo Smart Factory.
Reason for choosing Mingo Smart Factory
Mingo Smart Factory had all of the items we wanted to track and get data for. All of the other systems worked on the assumption that we already had the data.
Bennett
Mining & Metals, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Absolutely the right Solution for our Manufacturing environment
Our experience has been very positive. You get out of it what you put into it, and you can move at your own speed of implementation. We will continue to roll this out to our remaining facilities at our own pace.
PROSThat we could install it & set it up ourselves, which avoided six-figure installation costs to a third party. The real-time data analytics allow you to impact change while an event is happening instead of when it's too late. Mingo continues to provide low-cost easy to implement solutions for businesses like ours that make it a very easy solution to use without having to add additional people to manage the platform.
CONSWould be nice to have a little more functionality around restriction of data visibility among varying users at different locations.
Reason for choosing Mingo Smart Factory
They had the best team and solution for our business. Their implementation timeline and cost were also a fraction of every other solution we looked at, by a factor of ten or more.
Spencer
Packaging and Containers, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Mingo for the Factory
Easy to use and customize display dashboards for the shop floor.
CONSThe age of our equipment made connecting to Mingo slightly challenging, but that was on our side, not Mingo's.
June
Consumer Goods, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Provides Real Time Visibility to Operations
Overall, Mingo Smart Factory has been a benefit to the company by allowing management of operations in a real time environment.
PROSThe real time visibility that Mingo Smart Factory provides helps to quickly and efficiently detect and correct problems in our manufacturing process.
CONSThe report creation is a little difficult to navigate.
Mark
Automotive, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
SensrTrx Manufacturing Analytics
Production data tracking and reporting.
PROSUser friendly, easy of use. Remote/mobile access. Customizable and clear report options.
CONSDoes not track inventory or link to shipping functions.
Vendor Response
Hey Mark, Thank you for the review. Your feedback is incredibly important to us. We're glad the software is exactly what you need - user-friendly, customizable reports that give you insight into your production processes. As for the inventory tracking, we're always open to suggestions on ways to improve. A member of our customer service team will be in touch to talk more. about that.
Replied January 2020
Bert
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Mingo has been a great fit for us.
I am pleased with the comprehensiveness of the system and the highly customizable format.
CONSNothing really. I wouldn't change a thing.
Reasons for switching to Mingo Smart Factory
Mingo is much more user friendly for us.
Matthew
Oil & Energy, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Unbiased data for unbiased decision making
First we needed to know that process variables were not varying beyond the intended settings. Second we wanted to know exactly when the equipment was used and how often. SensrTrx gathers exactly this information from the source. We use the process data for quality projects to eliminate certain issues as potential causes of scrap and instead focusing attention of the real problems. Knowing when machines are running informs efficiency improvement efforts moving focus between operator, machine and material issues.
PROS- provides data from it's source, the machines themselves. This linkage gives confidence that the data can be trusted. - the customer support is the top notch, better than any other I've experienced in software or similar industrial services. Emails are answered. Calls are picked up. Concerns are addressed. They are patient. - it is extremely configurable to accommodate wide ranging manufacturing environments. The product was obviously designed by those with significant manufacturing experience as opposed to some software guys deciding to target manufacturing. Their knowledge of how manufacturing actually works comes through.
CONS- the extreme configurability has a downside, so many options and variables to learn! As a relatively new user I'd prefer a simpler starting point. It takes time to understand the hierarchy and how the variables and settings interact. That said, we were given training two times to two sets of people and spent as much time as we wanted.
Reason for choosing Mingo Smart Factory
They clearly stated what they do and why in a white paper I found online. Their proposed solution and website were not overly 'marketized' and seemed more true in it's intent and execution.
Vendor Response
Hi Matthew, I appreciate your taking the time to leave us a review. I'm glad we can help you know when machines are running to improve efficiency. We pride ourselves in developing software that can actually improve productivity on the plant floor (and with the added bonus of great customer service, too). I completely understand the learning curve can be frustrating, but we are continually improving. The feedback you've provided helps us do that so thank you. We're looking forward to continuing to work with you.
Replied September 2019
Kevin
Industrial Automation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great product for manufacturers
The product has provided extreme levels of visibility to the manufacturing plant floor, for machine downtime and utilization, production, machine status, etc. It runs consistently well, no downtime with the product that we've seen. It has replaced a lot of paper and Excel spreadsheets. Solid, friendly, and very knowledgeable team behind the product.
PROSWe like the Operator screen, production schedule capabilities, and the extreme flexibility with creating and editing dashboards. If you know how to use Excel you can create and edit dashboards...it's that easy. It is straight forward to connect to machines and get data out of them very quickly.
CONSIntegrations with ERP take some time, but that's normal. Most of the issues are usually on the end of the ERP.
Reason for choosing Mingo Smart Factory
Less costly, more flexible for the price, easier to connect and use, less training. It is the Goldilocks of solutions.
Ben
Consumer Goods, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Great Tools for Management and Operators
We have installed in 2 very different facilities and have had great results in both instances. We are working to move all of our operational KPI measurements into the ST environment to have a consistent platform not reliant on manual tracking in a spreadsheet. Looking forward to finding more ways to use the ST platform to help make us better. The staff is great to work with in finding ways to integrate the software into our model, and open to feedback.
PROSThe setup and install was straightforward and easily fit our unique business model(s). After install the operators now know how they are tracking to goals in real time, and management can make decisions in real time to allocate resources to best meet company goals. The ability to monitor a multi site manufacturing operation remotely is changing the way we make decisions.
CONSThere is not much to like least. A few of the features are geared more toward high volume, very short cycle time applications. In our business we have some cycle times that exceed 4 hours. This limits the real time tracking in a very small minority of the measures for dashboards and scoreboards.
Vendor Response
Hi Ben, We love to hear that SensrTrx is helping your business in many different ways, including empowering both your operators and management teams. You're right, we do appreciate the feedback - it is helpful in making the software better and better. Keep it coming! We're happy to have Tacony on board and look forward to continuing to work together.
Replied December 2019
Goran
Industrial Automation, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Will increase profit and uptime
The structure/architecture of the software is very logical and is easy to configure. It is great to be able to configure for different plants also geographically separated and in different time zones. The integration with I/O is great and also that you can use information from Scada and PLC where you already are connected to sensors. For the Machine Operators it is easy to work with reasons for faults. The analytics and reports are extensive and seems sufficient for our needs. It is getting more and more important with integration with other systems like ERP and other systems and Sensrtrx has a good solution for this need. The Dashboard and Scoreboard gives you an excellent overview how the plant is working. It fits well into a modern architecture of Systems of Systems. We got very good training to learn how to configure the system and good support on the questions we had.
CONSThe system is intuitive and easy to use but there are always possibilities for improvements
Vendor Response
Goran, Thanks for taking the time to leave a review. We are thrilled you've had a great experience with SensrTrx that has made a positive impact on your business. We are always trying to improve the software. If you have any ideas of how we can make SensrTrx better, please don't hesitate to let us know. Feedback is greatly appreciated.
Replied July 2020
Tony
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
The Software that changed our game
The real data we get from our machines on the floor has changed the game for us. Production has increased by 4% over the last 7 months and we are trending up in the area of finished goods by almost 7%. The engineer who helped us with the install worked well with our facilities folks.
PROSThe ease of set-up and use was huge in adding the software. On our continuous journey in the areas of process improvement the data that this software has provided has helped us reduce downtime significantly.
CONSSoftware is only 7 months old and we have only experience minor issues which were on our end.
Reason for choosing Mingo Smart Factory
Though pricing was a factor, the Sensrtrx team continues to develop new DNA for their core tracking software. Mamtec is a product of Epicor but only was going to get us about 75% of the way there as far as the analytics we needed to improve speed and quality.
Robert
Machinery, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2020
Review of Sensrtrax
Works great, reaching out to the CS team does not seem to be the best.
PROSBeing able to see what is being done, and the ability to see it remotely.
CONSSoftware is not compatible with a couple of our machines.
Vendor Response
Hi Robert, Thank you for taking the time to leave a review. We're so happy to provide you with the ability to see into the plant, even remotely. We are always looking to improve, whether that be connectivity or our customer service. If you ever have a question, our customer success team would be happy to help. Give them a call at 888-394-1043 or email them at support@sensrtrx. We also have a chat option available within the software. We want to make sure any questions that arise are answered promptly. Your feedback helps us improve, thank you.
Replied August 2020
Brett
Medical Devices, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great technological solution
Great technology, great solution by the support team. Really understanding the needs of manufacturers and how to drive visual solutions and ease of use.
PROSGreat solutions to make visible the productivity of any type of manufacturing equipment (new, used and old).
CONSInitially, SenstrTrx did not have an app for smartphones; that has since been resolved.
Vendor Response
Thank you for the review, Brett! We're glad you're finding SensrTrx to be helpful in making the visibility of your manufacturing equipment accessible. (Our mobile app is turning out to be very helpful in monitoring productivity, too!)
Replied September 2019
sai
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Good program
User Interface is perfect, setting up the program is very easy.
CONSDoes not work well when you have co part and you want to run only one part on the machine as this is reducing the OEE unless you adjust manually.
Vendor Response
Sai, thank you for the review! The feedback is very helpful. Let's connect offline to see how we can help correct the issue co-parts cause for you. We want to make your production process more efficient however we can. A member of our team will give you a call shortly.
Replied December 2019
cory
Food Production, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Game Changer
Excellent team of people that took the time to learn about our needs and our opportunities, then show us a path forward to getting the information we needed to get better in a multitude of areas.
PROSThe ease of use. Straightforward layout that provides powerful and useful information that we can use to immediately impact our efficiencies.
CONSNothing that we can find so far, has been a huge help to our business.
Vendor Response
Hey Cory! Thank you for taking the time to leave us a kind review. We pride ourselves in providing a powerful and useful solution for increasing efficiency and productivity. We look forward to continuing to work with you.
Replied September 2019
Juan
Industrial Automation, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Incoming data
The platform itself is a good concept and easy to use.
PROSThe software is very intuitive to use, easy to navigate, and easy to setup.
CONSThe data coming from a DXM to Sensortrx was not reliable. Spent alot time narrowing down the problem
Michael
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great software
Better than some software I have used before.
PROSEasy to use and functions properly. Love this software
CONSI really have nothing bad to say about this.
Donna
Food Production, 51-200 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
IT stand point
Again from my perspective as just implementation person. Things went ok
PROSThe implementation specialist was patient and never gave up even when situations arose beyond our control.
CONSI don't really have the opportunity to use the software