# 360dialog Software Reviews, Demo & Pricing - 2026 > Review of 360dialog Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/ipaas/360dialog-profile/ --- [Home](https://www.softwareadvice.com/) / [Conversational Marketing Platform Software](https://www.softwareadvice.com/conversational-marketing/) / 360dialog Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/conversational-marketing/360dialog-profile/reviews/) # 360dialog Review From €49/month 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview 360dialog 3.5 [(13)](https://www.softwareadvice.com/conversational-marketing/360dialog-profile/reviews/) Pricing Starting at €49.00 per user per month Top Alternatives ### About 360dialog 360dialog is a messaging iPaaS solution provider and also an official WhatsApp Business Solution Provider. This solution helps businesses facilitate WhatsApp and other messaging channels in customer interaction and commerce. 360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. Moreover, the Official BSP offers a partnership program that enables Independent software vendors (ISVs) and software developers to add the WhatsApp Business API to their business offerings. 360dialog has built a powerful integration platform reducing the time to create an integration significantly. Also, 360dialog is providing integrations into Hubspot, Google People API, and Zapier plus a robust Marketing Automation for WhatsApp. The sign-up process to access the WhatsApp Business API is very simple and takes only 5 minutes. The API is compatible with many solutions in the market that our partners or independent software vendors provide. This enables users to integrate their WhatsApp Business API with a team inbox, chatbots, and CRM and automation integrations. ## 360dialog User Interface ## Popular 360dialog Alternatives Main Product 360dialog 3.5 [(13)](https://www.softwareadvice.com/conversational-marketing/360dialog-profile/reviews/) Ratings Breakdown - 3.62Ease of use - 3.85Value for money - 3.38Customer support - 3.85Functionality Pricing Starting at €49.00 per month Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6074)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6983)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Alternative Product [Constant Contact](https://www.softwareadvice.com/marketing/constant-contact-profile/) 4.3 [(2936)](https://www.softwareadvice.com/marketing/constant-contact-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.11Value for money - 4.23Customer support - 4.19Functionality Pricing Starting at $12.00 per month Alternative Product [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3493)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.53Customer support - 4.49Functionality Pricing Starting at $9.00 per month Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(997)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month ## 360dialog Pricing and Plans Starting price: €49.00 per month Free Trial Free Version Basic €49.00 per user, per month No plan information available ## 360dialog Features - Popular features found in Conversational Marketing Platform Chatbot Email Automation Lead Distribution Lead Qualification SMS Messaging Video Chat - More features of 360dialog API Audience Targeting Autoresponders Campaign Management Campaign Segmentation Chat/Messaging CRM Customer Segmentation Email Management Engagement Tracking Lead Capture Lead Management Live Chat Mobile Access Reporting/Analytics Social Media Integration Template Management Third-Party Integrations ## 360dialog Integrations HubSpot CRM Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review HubSpot Service Hub Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review See all 7 integrations ## 360dialog User Reviews Overall Rating 3.5 Ratings Breakdown 5 46% 4 23% 3 0% 2 0% 1 31% Secondary Ratings Ease of Use 3.6 Value for money 3.8 Customer support 3.4 Functionality 3.8 Luciano Z. Verified reviewer Information Technology and Services Self-Employed Used weekly for less than 12 months Review source Reviewed June 2022 Reliable, economical and flexible 4 The general experience is positive: configuration of the number, included in the Facebook Business Manager, creation of templates ... these are all easily manageable aspects through this very intuitive too. A little patience is needed in the case of customer assistance, which does not always intervene with the desired timeliness. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: The aspect that I liked most about 360dialog is the simplicity with which it is possible to integrate into the ecosystem of your ChatBot marketing systems, including Facebook Business Manager. Cons: Sometimes the response times from the assistance are not quick, so in case you have problems or needs you have to resign yourself and have a little patience Read More JA Jasser A. Verified reviewer Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed July 2023 Great customer support and a master class for customer ease of use 5 Satsified partner Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise Cons: Nothing yet that I can think of to provide a negative comment Read More CR Cédric R. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Reviewed February 2023 Horrible 1 Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self. Cons: A lot of downtime.There horrible customer support and horrible automatically adding of funds Vendor Response Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding. Replied February 2023 Read More EB Elisha Gindae B. Verified reviewer Banking 501-1000 employees Used daily for more than 2 years Reviewed February 2023 Great Automation Solution for Digital Businesses 5 We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers. Cons: Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily. Read More AJ Abhinav J. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed June 2022 Powerful tool that gives control over WhatsApp 5 it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: 360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers. Cons: 360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities. Read More sk shlomi k. Verified reviewer Telecommunications 11-50 employees Used daily for less than 2 years Review source Reviewed March 2023 An innovative and excellent company 5 Easy and simple, I manage the customers in one place Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent support, innovation.Technological advance, speed of response and stability Cons: Facebook's authentication is inconvenient with many glitches Read More PO Peter O. Verified reviewer Retail 201-500 employees Used daily for less than 6 months Review source Reviewed December 2023 Horrible customer service and business policies 1 really, really bad. When they don't feel like it, they just stop responding to customer support messages. Ratings Breakdown 1 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. Cons: customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service. I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". I really have never seen anything like this. Please avoid if you are looking for a reliable provider. Read More AB Antonio B. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed August 2022 They are offering a landing page with a scam 1 I had the problem i mentioned before with their \[SENSITIVE CONTENT\] option, and what they told me its that they can not give it back to me, and that i can not cancel it until september because of their terms and conditions, so i will have to pay 200€ before i can leave it. Its a landing page they did to catch people and get their money. If i could put captures i would as i have the support ticket with their answers telling me all of this. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I am sorry, but nothing because of the big trouble i had with them. Cons: \- Too expensive 99/monthly, there are a lot of other options at \[SENSITIVE CONTENT\] per month. - Landing page with an offer that says \[SENSITIVE CONTENT\] , but its not true, when you pay the \[SENSITIVE CONTENT\], it takes \[SENSITIVE CONTENT\] from your bank account and it says you have 15 days to try it, not 30 days. Reasons for switching to 360dialog A lot cheaper and honest information on their page. Vendor Response Hello Antonio, sorry you had a bad experience with 360dialog. Please send us your email address so we can manage a refund to your account. It would be very helpful if you can send us the phone number you've used with 360dialog or ticket support numbers this can help our finance team look into the matter closely. Replied September 2022 Read More AA Anish A. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed February 2023 360dialog - Official WhatsApp Business API provider 4 360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: 360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form. Cons: 360dialog user interface could have been better will need some time to get used to it. Read More EW Etienne W. Verified reviewer Automotive 11-50 employees Used daily for less than 6 months Review source Reviewed July 2023 Great WhatsApp integration platform. 5 Great experience! The support team is always there to help out when you need them, and the docs are great. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The integration with 360Dialog was pretty straightforward. The only caveats were that Meta makes their APIs hard to use, but with 360Dialog's APIs, it became a lot simpler. The documentation is also top-shelf! Cons: 360Dialog has amazing API documentation. I just wish that their Partner documentation would link to their API docs... Read More Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/conversational-marketing/360dialog-profile/reviews/) ## See what companies are saying about Software Advice