What are Jitterbit users saying about the software?
Read what people like you have said about using Jitterbit software through verified user reviews
User Review Highlights
4.44
32 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The ability for value lookups to the Database or the Salesforce organization is a huge plus, while the tool is very drag and drop friendly."
"I think what I like best is the modular approach which has saved me tons of time with maintenance and process changes we've needed to make over the years. The service has been great too."
"We've been using Jitterbit about 3 years now and I still thoroughly enjoy the product."
"Maybe based on the number of operations that will be running rather than end point alone."
"Depending on what systems you are using, it can effortlessly expose your API limits and potentially cause a headache if your projects aren't tested properly."
"Mapping objects/items using Jitterbit can be tricky."
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Showing 1 - 25 of 32 reviews

Ali
Verified reviewer
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2019
Ease your Integration
Pros
It supports data integration between multiple systems and platforms with ease. Most of the configuration is point and click, easy to set up. There are hidden features that can replace many other applications. Jitterbit also makes it easy to integrate with legacy system by directly tapping into their data source.
Cons
There needs to be better onboarding of clients to introduce some "hidden" features so that clients can get the full advantage of this powerful software
Roy
Company size: 1,001-5,000 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
July 2022
Paid for itself almost instantly.
I LOVE Jitterbit. It is my number one reccomended add on to any Salesforce org.
Pros
I like that it saves the entire project, not just the mapping (like Salesforce's ETL tools). I like that I can schedule and chain actions together (e.g. do a query, then take that query and do this update). I like that is has removed 1000s of hours of manual data loads each year for us (and than is not an exageration).
Cons
It does have a bit of a learning curve to it and not as many "gaurdrails" as I would like. It would also be nice if the job progress were more transparent, currently it just says running or finished. It would be nice to get a percent complete or time estimate surfaced... or even number completed so far. But those are all minor issues.
Reasons for switching to Jitterbit
SF's Data loader only supported manual jobs that had to be mostly rebuilt every time they were ran.
Vatan
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
July 2022
Jitterbit
It has been good, but there is a scope of improvement towards APIs.
Pros
Easy to use and deployment. Management of integrations.
Cons
Crashes and schema updates are not so robust. Cloud Studio needs a lot of work
ONeil
Company size: 201-500 employees
Industry: Medical Devices
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
ATI_Jitterbit_Review
Pros
The most important feature that got me interested in Jitterbit was the ability to communicate between multiple endpoints. It provided a means to provide an automated solution for a process that was manually done previously on a daily base. I did not find the tool difficult to learn. It provide a means to address our integration issues between standalone systems.
Cons
I do not have any complaints currently about the product because it is the first of it's kind that I have used. In my mind, I still have a lot to learn to efficiently use and master the tool so I view any encountered issues as an obstacles that I haven't mastered as yet.
Jon
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
Couldn't have done it without Jitterbit
Pros
Using Jitterbit's advanced ETL features, and it's integration with Salesforce, we were able to perform the incredibly complex task of moving poorly structured, proprietary data into our new Salesforce application. We could not have done it without Jitterbit!
Cons
The software has a steep learning curve, but that's not Jitterbit's fault - it's the nature of performing such complex ETL work, and learning how to best leverage the tool to meet our needs.
Greg
Company size: 1,001-5,000 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
July 2022
If you have the use case, and commit to using it the platform is good
Pros
You can do a lot with the platform, you just need to commit to using it and have your team have it in the primary toolbox.
Cons
Its easy to use, hard to master. Like any system / platform there is a learning curve, you can do simple things, in a one off way, but to truly integrate it into your workflow you must invest the time and thought power in order to create the right SDLC and team mindset to use the tool effectively. You are not just committing to a tool, but a way of working -- this could be a perfect fit for your SDLC and business case, you just have to put the thought into it -- and realize that you are exchanging a few developers for a platform to make the rest of your team effective -- so the team has to fully buy in build the solutions with the platform.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
Jitterbit makes out integrations possible
Pros
Easy to set up and render, we use Jitterbit to connect data to our CRM platform for ad hoc requests. It has significantly reduced the amount of time spent for our data entry teams in order to get information delivered to our end users.
Cons
It can be a bit bulky with a lot of different features which makes it more difficult to train someone initially as part of an onboarding experience. The error messages could also provide better detail when an upload is not properly loaded.
Slav
Company size: 51-200 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
July 2022
Jitterbit for Salesforce
Pros
Easy to use and reliable. Have no problems with pulling data from SQL DB and move it to Salesforce
Cons
None for now. I'm still learning this robust software
marcus
Company size: 5,001-10,000 employees
Industry: Media Production
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2022
Jitterbit review
Excellent
Pros
what I like most about this application is functionality
Cons
What I like least about this software is the # of upgrades performed on an annual basis

Paul
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Telecommunications
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Simple to use, and it works!
Pros
I used Jitterbit to connect our in-house custom ERP system to Salesforce and was surprised at how easy it was to set up.
Cons
I truly honestly cannot say that I found any. I used it for a specific task and for that task it worked.
Matt
Company size: 51-200 employees
Industry: Machinery
Time used: Less than 6 months
Review Source: Capterra
July 2022
Jitterbit Review
Pros
Functionality is very powerful. You can do a lot of different things. Learning curve is a bit steep.
Cons
Learning curve to use it is a bit steep.

Frank
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Jitterbit is a powerful data integration tool
Pros
Jitterbit is easy to configure and start using - from connecting systems to cloud migration, everything is pretty easy to achieve. Customer support is always there when needed. They are usually very responsive and helpful. It's also very stable and reliable with no outages since we started using it.
Cons
The UI seems cluttered and is not really intuitive.
Julianne
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: GetApp
This review was submitted organically. No incentive was offered
December 2019
Fantastic Salesforce ETL Integration Application
We have several scheduled integrations between an internal SQL database and Salesforce and have been very happy with the Jitterbit application.
Pros
Jitterbit makes integrating with Salesforce.com easy. I have been using the product for years at various companies and have yet to find an ETL that makes the integration process as smooth. The point click interface makes the data mapping available to non-developers and there are many built in transformation formulas that will allow you to complete necessary transformations (ex. If incoming data value = x, then 'y', etc). The success and error handling options provide confidence your scheduled operations are running smoothly and help administrators/users troubleshoot and correct errors quickly. We were able to get an integration with our SQL database completed, including testing, within a couple of hours. Their customer service team is responsive and willing to spend time helping you solve issues as needed and the price point is competitive.
Cons
We have two Salesforce orgs and in order to integrate to both of them we would have to purchase two endpoints. It would be nice to have a little more flexibility on pricing plans. Maybe based on the number of operations that will be running rather than end point alone.
Reasons for choosing Jitterbit
Jitterbit has a faster implementation and maintenance time for teams that do not have dedicated developers.
Reasons for switching to Jitterbit
Ease of use for integrating to Salesforce.
Chad
Verified reviewer
Company size: 201-500 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: GetApp
This review was submitted organically. No incentive was offered
November 2019
Great Product, Great Service!
We are using Jitterbit in a plethora of ways... To sync and move data between Oracle and Salesforce (both ways), to connect to another systems API interface and pull data into our data lake, to pickup files dropped off from various vendors for us to ingest, and to stock our Data Lake with data from various places. We have realized 50% faster load times, 75% less time spent on maintenance process changes, and wide adoption across our institution.
Pros
It works! We've been using Jitterbit about 3 years now and I still thoroughly enjoy the product. I think what I like best is the modular approach which has saved me tons of time with maintenance and process changes we've needed to make over the years. The service has been great too. Has always been responsive and knowledgeable.
Cons
I honestly can't come up with something I dislike. Documentation was helpful and I referred to it quite often to learn the Jitterbit scripting language and the on-boarding training classes helped us get up and running quite quickly. Licensing by endpoint can get tricky, but Jitterbit has proved to be very accommodating and understanding of our needs and business practices.
Reasons for choosing Jitterbit
Ease of use and price point.
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2018
Premium iPaaS Solution
Overall, I am 100% satisfied with the tool. It's relatively easy to set up and there is so much it can do, that the more I use it, the better our other systems function.
Pros
Jitterbit is extremely intuitive, and has a ton of resources that help you build the correct integration solution for your business needs. Jitterbit's native language makes it simple to customize your solution when needed. It is a very powerful tool with minimal technical lift.
Cons
Jitterbit can be too powerful sometimes. Depending on what systems you are using, it can effortlessly expose your API limits and potentially cause a headache if your projects aren't tested properly. With great power comes great responsibility!
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2018
Takes the human error out of processes
Pros
I love that this can connect most of our tools. There are still a few it's not working with, but for the most part this has vastly improved some of our data integration processes. It gives us more time to focus on what humans actually need to do -- THINK.
Cons
It's still not where I want it to be in terms of how many tools it connects to. I'd also like more customization out of how we can connect tools. I understand there are API limitations, but if automation is the goal, there is a lot more we can automate.
Robert
Company size: 1,001-5,000 employees
Industry: Furniture
Time used: More than 2 years
Review Source: Capterra
October 2016
very easy to use. Great with EDI or Yahoo Stores
We have inbound EDI from large retail customers. The Jitterbit EDI package makes this easy to read data from EDI files and send to Salesforce
Pros
Easy Graphic interface with point and click
Cons
None

Steven
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Jitterbit Data Loader
Pros
Jitterbit data loader is free! The Data loader is a rather powerful tool that allows for transformation of Data loading into Salesforce. It is quite easy to get started. Support if through websites and have found answers to most of questions rather quickly.
Cons
Not much to dislike about this tool. Would like more features dealing with children but I suspect that may be in the paid version of the tool. Can not really complain considering the price.
stephen
Company size: 1,001-5,000 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
October 2016
Jitterbit User
We use this product to integrate our salesforce (Acromobile) payment processor with Oracle to hold our financial data
Anonymous
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
it does it's job
Pros
easy to map fields and has a large amount of functionality
Cons
they put options in odd places so they can be hard to find

Austin
Verified reviewer
Company size: 10,000+ employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Jitterbit - Integration made easy
Overall, my experience with JItterbit has been positive. It has helped developing apis for my apps so much easier.
Pros
Jitterbit allows me to easily integration apis into my software with minimum code. Jitterbit allows me to get projects done quicker and maintain them easily.
Cons
Mapping objects/items using Jitterbit can be tricky. You have to be sure to name it correctly or it won't work. There are small things here and there that you will pickup on while using this software that will help greatly.
Martin
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
December 2016
Great middleware solution between SAP and Salesforce
We are using Jitterbit as a middleware solution between SAP and Salesforce and it provides all the complex-but-easy-to-set functionality we could possibly need
Pros
Easy to set Powerful Easy debugging
Cons
Sometimes confusing Performance of the desktop app
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: GetApp
September 2015
generally ok
In order to connect your internal applications, connect with external systems, etc. you need a one-stop hub that can handle it. JitterBit can definitely do it and they give what they promise. It's a pretty OK solution and it's easy enough to use, but for the cost of it I expected a tremendous amount more and I would rather go with a more comprehensive platform even if it meant sacrificing some usability. The real value add here comes in if you need to constantly change things as that's the part that's easy.
Pros
- Simple interface - Decent collection of endpoint options - Willing to take on their competitors' features if you challenge them to it
Cons
- Extremely expensive considering quality of support and flexibility - Performance is OK, but there is a bit to be desired in terms of general functionality
Adrian
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
July 2022
Outstanding
Sorry to repeat myself, but outstanding. The software is great and the UK and European Jitterbit teams are helpful, knowledgeable and friendly.
Pros
Outstanding product that enables businesses to leverage data and improve productivity.
Cons
None that I can think of. I would recommend this product.
Karen
Company size: 1 employee
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Good solution
A good experience. I have used it for several clients
Pros
It made it easy to do complex imports to salesforce. Allowed us to do imports that you can not do via salesforce directly (task history and notes for example and setting future tasks). Also provides the ability to automate the process
Cons
Not super intuitive but once you figure it out it makes sense and works well
