

Tray.io Software
About Tray.io
Tray.io Pricing
Pricing is tailored to the needs of each customer. Contact Tray.io for personalized pricing information.
Starting price:
$500.00 per month
Free trial:
Available
Free version:
Not Available
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Tray.io build workflow
Tray.io User Reviews
OVERALL RATING
Showing 8 reviews

Greg
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
February 2021
A great middleware for custom api connections
I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap.
Pros
The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2.
Cons
This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed.
Davi
Time used: Less than 12 months
Review Source: Capterra
June 2017
Very well done service, lots of functionality
Powerful integrations between different services.
Pros
Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful.
Cons
Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve.

Response from Tray.io
thanks!
Replied June 2017
Xavier
Company size: 11-50 employees
Industry: Research
Time used: Less than 12 months
Review Source: Capterra
June 2017
Tray io allows us to automate several cloud based platforms. We've had a great user experience!
Automation
Pros
Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person.
Cons
Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive.

Response from Tray.io
Thanks!
Replied June 2017
Dan
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
June 2017
Tray.io has enabled us to set up simple integrations quickly!
This software helps us set up integration workflows for use within line of business departments.
Pros
It doesn't take a lot of time to set something up. As long as you know what you'd like to happen- it's possible to set it up that way in Tray. I also love how Tray visualizes the workflows, they're easy to understand and share!
Cons
If you're not using one of their standard connectors, be prepared to understand JSON and various API methods.

Response from Tray.io
Thanks!
Replied June 2017
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
March 2019
Tray.io Easy to use
Pros
Very user friendly, and great ETL tool to get data from one place to another.
Cons
The cost model is not the best. Also if one fails they all fail and will not go past the failed record.
Amit
Time used: Less than 2 years
Review Source: Capterra
June 2017
Tray is a powerful platform that helps connect data between all the systems I love!
Pros
Good team, iterates fast on feedback, has a really really flexible product. Almost overwhelming picking from all the things you can do!
Cons
Can be tough to figure out as a business user - ultimately, their team can help you or you can use a predefined set of recipes. Not too different from any similar SaaS connector.

Response from Tray.io
Thanks!
Replied June 2017
Joseph
Time used: Less than 2 years
Review Source: Capterra
July 2017
Tray has SIGNIFICANTLY decreased the amount of time required for me to integrate with my data!
Pros
- Great UI - Lots of powerful connectors - Amazing support team, nice to work with - Very powerful without a ton of expense
Cons
- Debugging workflows can be hard (but it's getting better!) - Organization of multiple workflows is a bit simplistic

Response from Tray.io
.
Replied July 2017
Brendan
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
June 2017
Fast to setup core integrations to systems like Intercom and Salesforce
Pros
Avoids long setup times to manage your customer and application data between multiple services, allowed us to get our Sales team up and running quickly in Salesforce.
Cons
Small ramp up time to learn how the workflows work, but plenty of strong support to get up to speed with an online chat function.

Response from Tray.io
thanks
Replied June 2017