About Tray.io

Tray.io is an Integration Platform as a Service (IPaaS) software that provides businesses with tools to build customizable workflows and integrate required third-party applications according to requirements. Using the drag-and-drop builder, professionals can add branches, loop connections, boolean conditions, break loops and various other elements in the workflows.

Tray.io allows organizations to maintain a log of identified issues and connect existing data center applications with cloud systems. Developers can secure confidential data through single sign-on (SSO) capabilities and search/filter through logs to streamline debugging processes. Additionally, it lets supervisors undo/redo workflow steps, add descriptions and sort them using custom...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of Tray.io

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(8)

8

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

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Showing 1 - 8 of 8 results

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February 2021

User Profile Picture

Greg from Envoy

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

A great middleware for custom api connections

I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap.

Pros

The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2.

Cons

This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed.

June 2017

Davi from Iterable

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Very well done service, lots of functionality

Powerful integrations between different services.

Pros

Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful.

Cons

Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve.

Response from Tray.io

Replied June 2017

thanks!

June 2017

Xavier from Ypulse

Company Size: 11-50 employees

Industry: Research

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2017

Tray io allows us to automate several cloud based platforms. We've had a great user experience!

Automation

Pros

Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person.

Cons

Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive.

Response from Tray.io

Replied June 2017

Thanks!

June 2017

Dan from Outreach.io

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Tray.io has enabled us to set up simple integrations quickly!

This software helps us set up integration workflows for use within line of business departments.

Pros

It doesn't take a lot of time to set something up. As long as you know what you'd like to happen- it's possible to set it up that way in Tray. I also love how Tray visualizes the workflows, they're easy to understand and share!

Cons

If you're not using one of their standard connectors, be prepared to understand JSON and various API methods.

Response from Tray.io

Replied June 2017

Thanks!

March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Tray.io Easy to use

Pros

Very user friendly, and great ETL tool to get data from one place to another.

Cons

The cost model is not the best. Also if one fails they all fail and will not go past the failed record.

June 2017

Amit from Clearbit

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

Tray is a powerful platform that helps connect data between all the systems I love!

Pros

Good team, iterates fast on feedback, has a really really flexible product. Almost overwhelming picking from all the things you can do!

Cons

Can be tough to figure out as a business user - ultimately, their team can help you or you can use a predefined set of recipes. Not too different from any similar SaaS connector.

Response from Tray.io

Replied June 2017

Thanks!

July 2017

Joseph from Keen IO

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2017

Tray has SIGNIFICANTLY decreased the amount of time required for me to integrate with my data!

Pros

- Great UI - Lots of powerful connectors - Amazing support team, nice to work with - Very powerful without a ton of expense

Cons

- Debugging workflows can be hard (but it's getting better!) - Organization of multiple workflows is a bit simplistic

Response from Tray.io

Replied July 2017

.

June 2017

Brendan from Marvelapp

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Fast to setup core integrations to systems like Intercom and Salesforce

Pros

Avoids long setup times to manage your customer and application data between multiple services, allowed us to get our Sales team up and running quickly in Salesforce.

Cons

Small ramp up time to learn how the workflows work, but plenty of strong support to get up to speed with an online chat function.

Response from Tray.io

Replied June 2017

thanks