Ratings & Reviews

Overall Rating

4.43 / 5 (133)

4.61 / 5 (104)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 21, 2020

June 1, 2020

Pros/Cons

  • Pros

  • I love the customability of this software. It works for our clients, and for us.

  • I like the affordability. We are a new MSP and this was a great entry level service desk tool for our company.

  • Cons

  • With any software, there is room for improvement. Little tweaks here and there, but overall the software is great.

  • as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

  • Pros

  • It does everything you need in a simple way and is quick and easy to track and test bugs in one place. Love the chat on each bug facility and mobile app.

  • It's quite easy to learn. Low administration load.

  • Cons

  • The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about.

  • Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots