About Alcea IssueTrack

Alcea IssueTrack is an issue management solution that helps organizations view, monitor, manage and report issues across workflows, departments and processes. The platform includes search functionality, which enables administrators to view and find tickets by agent name, ticket ID, subject, or date on a unified portal.

Alcea IssueTrack allows enterprises to handle prioritization and status of incidents, track available resources and evaluate employees' productivity. Users can append supporting files to tickets and share them with members across teams for reference. Additionally, supervisors can view tickets by dates or months, create custom access rules, define role-based permissions, and send notifications about the status of incidents to submitters and assign...


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10 Reviews of Alcea IssueTrack

Average User Ratings

Overall

4.2 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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October 2018

Donna from Emerald Performance Materials

Company Size: 501-1,000 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

A Great Issue Tracking Asset

Pros

The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations.

Cons

A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple.

Response from Alcea Technologies

Replied October 2018

Thank you for that fantastic review Donna! It is a pleasure to work with you and your team.

October 2018

User Profile Picture

O'Ryan from Continental Resources

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Highly Customizable and Inexpensive Tracking Solution

This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed.

Pros

The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access.

Cons

It is rather cumbersome to export data out of the system in order to keep a local copy.

Response from Alcea Technologies

Replied October 2018

Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes.

March 2017

David from Stolt-Nielsen Singapore

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

March 2017

Stolt review

FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond.

Pros

Flexibility in setup.

Cons

Complexity in some features setup, example ranking, workflow and grouping.

Response from FIT Tracking Solutions

Replied March 2017

Thank you David for your review. We appreciate your business and will continue to provide second to none support.

October 2018

Craig from City of Ottawa

Company Size: 5,001-10,000 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

October 2018

Risk Management, Scope Management and Action Item Tracking

We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests.

Pros

The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project.

Cons

Can't think of anything at this time. As with most database tools it take a while to get user support.

Response from Alcea Technologies

Replied October 2018

Thank you Craig for your excellent review. We love being an integral part of our city and its betterment.

October 2018

Jayada from Hunterdon Healthcare

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2018

Alcea IssueTrack Review - Hunterdon Healthcare Team

We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive.

Pros

Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too.

Cons

User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome.

Response from Alcea Technologies

Replied October 2018

Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better!

October 2018

Julie from Solvay Interox Limited

Company Size: 51-200 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Flexible Software to our needs

The customer care is amazing and I would highly recommend Alcea for this wonderful service alone.

Pros

It has been adapted to suit our business needs when raising non-conformities.

Cons

It is not very well known so can't discuss help with other colleagues.

Response from Alcea Technologies

Replied October 2018

Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are!

March 2017

Shadia from Lily Roses Exquisite Events

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2017

One system for most of our needs

We are very pleased to be using this FIT program for most of our needs. We are looking froward to further developments and making this our to do program for all that the business requires. Jon is great to work with and we are super happy to have partnered up with your team on this.

Pros

all under one roof

Cons

still need to manually change few things

Response from FIT Tracking Solutions

Replied March 2017

Thank you Shadia! We look forward to working with you to make EventTrack work even better for you!

October 2018

Pete from Emerald Performance Materials

Company Size: 501-1,000 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2018

Alcea review

We are using it to report customer service complaints for our chemical porudcts

Pros

Easy organized approach to track issues that are minor to critical

Cons

making adjustments could be easier but its really not a con

Response from Alcea Technologies

Replied October 2018

Thank you for your excellent review Pete! We love hearing what our customers think :-)

March 2017

Patricia from Woodridge Public Library

Company Size: 51-200 employees

Industry: Libraries

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Task Tracker

I work with several departments within our organization. I can not be all over the building at the same time. If there is a situation in a department; the department notifies me and I or another staff member can assist with the situation. I am normally notified via email from the Task Tracker.

Pros

It is really pretty easy to use.

Cons

N/A

Response from FIT Tracking Solutions

Replied March 2017

Thank you Patricia!

March 2017

Donna from Anritsu Company

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

FIT Survey Response

I have been using this software for a few months as I am new to the company. Jon Simpson and the Support Team are FANTASTIC!!! They are very responsive and helpful, and from a customer experience perspective, every interaction has been memorable.

Response from FIT Tracking Solutions

Replied March 2017

Thank you so much Donna! I will pass this on to Jon.