# Alcea IssueTrack Software Reviews, Demo & Pricing - 2026 > Review of Alcea IssueTrack Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/issue-tracking/alcea-issuetrack-profile --- [Home](https://www.softwareadvice.com/) / [Issue Tracking Software](https://www.softwareadvice.com/issue-tracking/) / Alcea IssueTrack Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Alcea IssueTrack 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Alcea IssueTrack 4.2 [(10)](https://www.softwareadvice.com/issue-tracking/alcea-issuetrack-profile/#reviews) Pricing Starting at $20.00 per month Top Alternatives ### About Alcea IssueTrack Alcea IssueTrack is an issue management solution that helps organizations view, monitor, manage and report issues across workflows, departments and processes. The platform includes search functionality, which enables administrators to view and find tickets by agent name, ticket ID, subject, or date on a unified portal. Alcea IssueTrack allows enterprises to handle prioritization and status of incidents, track available resources and evaluate employees' productivity. Users can append supporting files to tickets and share them with members across teams for reference. Additionally, supervisors can view tickets by dates or months, create custom access rules, define role-based permissions, and send notifications about the status of incidents to submitters and assigners via emails. Alcea IssueTrack enables managers to generate reports to monitor metrics related to projects, resolutions and issues in real-time. It is available on monthly subscriptions and support is extended via email, FAQs, documentation and other online measures. ## Alcea IssueTrack User Interface ## Popular Alcea IssueTrack Alternatives Main Product Alcea IssueTrack 4.2 [(10)](https://www.softwareadvice.com/issue-tracking/alcea-issuetrack-profile/#reviews) Ratings Breakdown - 4.10Ease of use - 4.43Value for money - 4.80Customer support - 4.10Functionality Pricing Starting at $20.00 per month Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15402)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3443)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Alternative Product [Zoho Projects](https://www.softwareadvice.com/project-management/zoho-projects-profile/) 4.5 [(862)](https://www.softwareadvice.com/project-management/zoho-projects-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.39Value for money - 4.22Customer support - 4.40Functionality Pricing Starting at $4.00 per month ## Alcea IssueTrack Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 flat rate, per month No plan information available ## Alcea IssueTrack Features - Popular features found in Issue Tracking Alerts/Escalation Assignment Management Issue Auditing Knowledge Base Management Prioritization Real-Time Updates Recurring Issues Reporting & Statistics Task Management - More features of Alcea IssueTrack Activity Dashboard Commenting/Notes Dashboard Issue Management Issue Scheduling Monitoring Project Management Real-Time Notifications Role-Based Permissions Rules-Based Workflow Support Ticket Management Support Ticket Tracking Task Progress Tracking ## Alcea IssueTrack User Reviews Overall Rating 4.2 Ratings Breakdown 5 20% 4 80% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.4 Customer support 4.8 Functionality 4.1 Have you used Alcea IssueTrack and would like to share your experience with others? O'Ryan N. Verified reviewer Oil & Energy 1001-5000 employees Used daily for more than 2 years Review source Reviewed October 2018 Highly Customizable and Inexpensive Tracking Solution 4 This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access. Cons: It is rather cumbersome to export data out of the system in order to keep a local copy. Vendor Response Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes. Replied October 2018 Read More CK Craig K. Transportation/ Trucking/ Railroad 5001-10000 employees Used daily for more than 2 years Review source Reviewed October 2018 Risk Management, Scope Management and Action Item Tracking 4 We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority\* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project. Cons: Can't think of anything at this time. As with most database tools it take a while to get user support. Vendor Response Thank you Craig for your excellent review. We love being an integral part of our city and its betterment. Replied October 2018 Read More DF David F. Transportation/ Trucking/ Railroad Used weekly for more than 2 years Review source Reviewed March 2017 Stolt review 4 FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond. Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: Flexibility in setup. Cons: Complexity in some features setup, example ranking, workflow and grouping. Vendor Response Thank you David for your review. We appreciate your business and will continue to provide second to none support. Replied March 2017 Read More JK Jayada K. Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed October 2018 Alcea IssueTrack Review - Hunterdon Healthcare Team 4 We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too. Cons: User groups and privacy setup can be made more streamlined. While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome. Vendor Response Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better! Replied October 2018 Read More JH Julie H. Chemicals 51-200 employees Used daily for more than 2 years Review source Reviewed October 2018 Flexible Software to our needs 4 The customer care is amazing and I would highly recommend Alcea for this wonderful service alone. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It has been adapted to suit our business needs when raising non-conformities. Cons: It is not very well known so can't discuss help with other colleagues. Vendor Response Thank you for the wonderful review, we certainly work hard to ensure that our customers are happy and are glad to see that you are! Replied October 2018 Read More SS Shadia S. Events Services 2-10 employees Used daily for less than 12 months Review source Reviewed March 2017 One system for most of our needs 4 We are very pleased to be using this FIT program for most of our needs. We are looking froward to further developments and making this our to do program for all that the business requires. Jon is great to work with and we are super happy to have partnered up with your team on this. Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: all under one roof Cons: still need to manually change few things Vendor Response Thank you Shadia! We look forward to working with you to make EventTrack work even better for you! Replied March 2017 Read More DB Donna B. Chemicals 501-1000 employees Used other for less than 2 years Review source Reviewed October 2018 A Great Issue Tracking Asset 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations. Cons: A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple. Vendor Response Thank you for that fantastic review Donna! It is a pleasure to work with you and your team. Replied October 2018 Read More PH Pete H. Chemicals 501-1000 employees Used other for less than 2 years Review source Reviewed October 2018 Alcea review 4 We are using it to report customer service complaints for our chemical porudcts Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Easy organized approach to track issues that are minor to critical Cons: making adjustments could be easier but its really not a con Vendor Response Thank you for your excellent review Pete! We love hearing what our customers think :-) Replied October 2018 Read More PH Patricia H. Libraries 51-200 employees Used daily for less than 6 months Review source Reviewed March 2017 Task Tracker 4 I work with several departments within our organization. I can not be all over the building at the same time. If there is a situation in a department; the department notifies me and I or another staff member can assist with the situation. I am normally notified via email from the Task Tracker. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is really pretty easy to use. Cons: N/A Vendor Response Thank you Patricia! Replied March 2017 Read More DG Donna G. Used unspecified for unspecified Review source Reviewed March 2017 FIT Survey Response 5 I have been using this software for a few months as I am new to the company. Jon Simpson and the Support Team are FANTASTIC!!! They are very responsive and helpful, and from a customer experience perspective, every interaction has been memorable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Thank you so much Donna! I will pass this on to Jon. Replied March 2017 Read More Showing 1 - 10 of 10 Reviews ## See what companies are saying about Software Advice