About Backlog

Backlog is a cloud-based project management and issue tracking solution that caters to development teams working with design, marketing and IT teams. The key features of the solution include project and issue management, subtasking, bug tracking and burndown charts.

Backlog offers features like watchlists, file sharing and comment threads. It integrates with Git and SVN which helps developers to manage a project's source code along with project tasks. Backlog enables users to visualize their daily timeline and project workflows using Gantt charts. It also helps users to propose and compare changes to the project, comment on pull requests, track changes taking place in the project and document changes. It offers integration with applications like Typetalk, Cac...


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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of Backlog

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(30)

30

4 stars

(24)

24

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

October 2018

Ivan from RECO Computer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

backlog.com better than many "Goliath" systems

We use backlog.com as overall tracking and project management tool for our projects, support tasks and maintenance activities that we provide to our customer. We selected backlog.com after evaluating many other tools (like Jira, Pivotal tracker etc.) and backlog.com became the clear winner. Why ? Because this tool combine together the best features of all other tool while still being neat and straightforward. Backlog.com has been proving it at our daily use for 1 year approximately. Well done. Thank you.

Pros

neat design supporting easy of use all necessary functions available on-click excellent for agile approach clear and easy administration of projects, people etc. integration with email and MS Excel (exports) subtasking no-time to get started and leverage the tool by users fast and responsive design standalone application for iOS

Cons

nothing essential maybe more storage space included in plans better numbering of subtasks (to include number of parent issue)

August 2019

Jim from Yamato Transport USA

Company Size: 201-500 employees

Industry: Logistics and Supply Chain

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2019

Great Collaboration Software

UI is easy to use. Issues are clearly tracked. Robust attachment management. Email notifications are effective and clear. Icon personalization is a nice touch.

Pros

I'm solving problems related to software design and development. We work across different time zones, and BackLog is great for our international projects. In conjunction with realtime collaborative software, we are able to use BackLog for high-level project organization.

Cons

Working with the smartphone app is not as useful since the browser version is so well designed. Also unwieldy at times when flipping between different projects. No realtime chat. Wish there were more markdown options for formatting.

December 2018

Miguel from LogisticsMRO Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2018

Well designed and extremely easy to use

Tracking software issues across a dispersed organization. Worked great!

Pros

Intuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.

Cons

Not much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.

February 2019

ng from HBLAB

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

February 2019

Backlog need to be changed and improved

Sorry but the truth is inconvenience for me. I hope Backlog can do more for me and my project. I can't have the statistics I want at Home, I can't see overall my project ... I Hope Backlog can be developed and help us more in the future.

Pros

The color of issue can be changed, I can customize the characteristics of issue for each project.

Cons

when I filter all issue of project , it shows parents issue and sub-issue. If I click on the arrow, which is head of parent issue, Backlog shows all of sub-issue of that parent issue, which are showed before. So many issues are showed twice. It can make me confused. I think Backlog shoud list parent issue and issue has no parent issue. About issue has parent issue, you can hide and when user click on the arrow, it can be showed. Thank you

August 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2019

Easy to learn quality program

Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend.

Pros

I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.

Cons

There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell.