Ratings & Reviews

Overall Rating

4.61 / 5 (104)

4.70 / 5 (118)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

June 1, 2020

April 12, 2020

Pros/Cons

  • Pros

  • It does everything you need in a simple way and is quick and easy to track and test bugs in one place. Love the chat on each bug facility and mobile app.

  • It's quite easy to learn. Low administration load.

  • Cons

  • The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about.

  • Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

  • Pros

  • I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

  • It's so easy to use, totally reliable and customer service is just great and proactive

  • Cons

  • No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

  • Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots