Ratings & Reviews

Overall Rating

4.67 / 5 (141)

4.59 / 5 (496)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 7, 2020

December 11, 2019

Pros/Cons

  • Pros

  • I do like the many ways you can label and prioritize projects, how easy it is to assign and unassign tasks, etc. It is definitely a great platform

  • Great tool for managing the team's tasks and it's especially good for teams working with Scrum. It offers a lot of customizability, thus, you can change it to tailor your needs.

  • Cons

  • In the beginning, it was a bit difficult to get the hang of, but it could have been because I was not used to using this type of app!

  • Some customization is limited, and we'd love to be able to see a more robust way to organize and link things together (folders)

  • Pros

  • easy to implement, easy to build your own knowledge base repository. Support is quick to respond.

  • This has been the best decision I ever made in IT. Tickets are easy, seamless, concise, and well organized. Customer service is great, too.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots