Ratings & Reviews

Overall Rating

4.53 / 5 (366)

4.35 / 5 (8,349)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

January 22, 2020

February 19, 2020

Pros/Cons

  • Pros

  • It's powerful and easy to use It's fast and stable It works well with all major browsers It's updated frequently with new functionality The support is very responsive and effective

  • Simple interface that is clean and easy to navigate. Good pricing.

  • Cons

  • The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

  • Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

  • Pros

  • Great Product, very easy to use and very quick to learn. Can do multiple things through this software.

  • This software is awesome simple to use and beyond easy to teach others to use. Our company loves it so much

  • Cons

  • Maybe the apps could be a bit better designed and also have some integrations like "What is the status of this" as Basecamp has, but for the rest, it is awesome.

  • It wasn't the easiest to use without some time spent learning it. It also isn't the most beautiful UI. However, it is definitely efficient.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots