--- title: "LogMeIn Resolve Software Reviews, Demo & Pricing - 2026" description: "Review of LogMeIn Resolve Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / LogMeIn Resolve Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/reviews/)[Alternatives](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/alternatives/) # LogMeIn Resolve Review From $29-$94/month Free trial 4 plans Wondering if LogMeIn Resolve is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview LogMeIn Resolve 4.4 [(216)](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/reviews/) Pricing Starting at $29.00 flat rate per month ### About LogMeIn Resolve LogMeIn Resolve is a unified endpoint management platform built for IT teams and MSPs who need to proactively manage, secure, and support every device across their organization, without the clutter of disconnected tools or additional headcount. From automated patch management and real-time vulnerability remediation to remote support and helpdesk ticketing, Resolve brings everything into one intelligent platform. Built-in security and compliance controls provide unified oversight and policy enforcement from a single console, making it effortless to manage risk at scale. AI-powered diagnostics, intelligent session notes that feed directly into a built-in knowledge base, AI-assisted scripting, custom reporting, and an AI-powered self-service helpdesk help technicians move from ticket to fix faster — while building a smarter organization with every resolution. Wondering if LogMeIn Resolve is right for your organization? Our Remote Desktop Software selection experts can help you in 15 minutes or less. ## LogMeIn Resolve User Interface ## Popular LogMeIn Resolve Alternatives Main Product LogMeIn Resolve 4.4 [(216)](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.32Value for money - 4.21Customer support - 4.37Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## LogMeIn Resolve Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Starter $29.00 flat rate, per month Plan includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking Growth $55.00 flat rate, per month Plan includes: - Starting at 100 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License Read More Advanced $78.00 flat rate, per month Plan includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access - Background File Manager - Screen Blanking - Desktop Remote Support License Read More Complete $94.00 flat rate, per month Plan includes: - Starting at 25 endpoints; unlimited agents - Remote Monitoring & Management - Remote Support - Mobile Device Management - Remote Session - Unattended Remote Access - AI-Enhanced Knowledge Base - Windows Updates - Terminal Access - Application Updates Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## LogMeIn Resolve Features - Popular features found in Remote Desktop Access Controls/Permissions Real-Time Chat Remote Printing Screen Recording Screen Sharing - More features of LogMeIn Resolve Active Directory Integration Activity Dashboard Activity Monitoring Activity Tracking AI/Machine Learning Alerts/Escalation Alerts/Notifications API Application Management Assignment Management Authentication Automatic User/Device Recognition Backup and Recovery Collaboration Tools Compliance Management Configurable Workflow Configuration Management Customizable Branding Customizable Fields Customizable Forms Dashboard Data Management Deployment Management Device Management Email Management Endpoint Management Enrollments/Onboarding File Transfer For MSPs Help Desk Management Incident Management Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Tracking IT Reporting Kiosk Mode Location Tracking Mobile Device Management Monitoring Patch Management Policy Management Prioritization Problem Management Real-time Consumer-facing Chat Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Remote Access/Control Remote Monitoring & Management Remote Support Remote Update/Installation Reporting/Analytics Reporting & Statistics Secure Login Security Management Software Management SSL Security Support Ticket Management Support Ticket Tracking Task Management Ticket Management Troubleshooting Unattended Access Usage Tracking/Analytics Wireless Internet Access Control ## LogMeIn Resolve Integrations Microsoft Teams Integration rated undefined from -1 review ConnectWise PSA Integration rated undefined from -1 review Freshservice Integration rated undefined from -1 review HaloPSA Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review See all 11 integrations ## LogMeIn Resolve User Reviews ## LogMeIn Resolve customer ratings - Overall rating: 4.4/5 - Total reviews: 216 ### Rating distribution - 5 stars: 121 reviews (56%) - 4 stars: 73 reviews (34%) - 3 stars: 16 reviews (7%) - 2 stars: 4 reviews (2%) - 1 star: 2 reviews (1%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.2/5 - Functionality: 4.4/5 --- ### Makes providing remote support a breeze - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I like that the software is easy to use, the connection is smooth and it has been stable most of the time. #### Cons Too many steps and confusing instructions for the people receiving support. --- ### I use GoTo Resolve to keep track of all my customer support tickets in one place. - Overall rating: 5/5 - Reviewer: Guillermo H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user-friendly and helps me efficiently manage customer requests. #### Cons I wish there were more customization options for ticket organization and reporting capabilities. #### Reasons for choosing LogMeIn Resolve we tought it was a more complete solution #### Reasons for switching to LogMeIn Resolve We wanted to try a new solution to see if there was better options on the market --- ### Unsatisfied with the software performance - Overall rating: 3/5 - Reviewer: jake f. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation. #### Cons Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly. --- ### Excellent IT support tool - Overall rating: 4/5 - Reviewer: Alex N. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support. #### Cons The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes. #### Reasons for switching to LogMeIn Resolve GoTo offered to demo their technology to use and offered us a great deal in which they paid our remaining contract with our previous remote support supplier while offering us a significantly cheaper yearly rate. --- ### GoToResolve will give your team the leverage and flexibility all IT teams need - Overall rating: 5/5 - Reviewer: Manuel G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid. #### Cons One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system. #### Reasons for choosing LogMeIn Resolve We needed a secure product that would allow us the capability of being able to manage domain enabled endpoints, as well as off campus endpoints. --- ### Decent product, lots of bugs, support non-existent - Overall rating: 4/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc. #### Cons It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves. #### Reasons for choosing LogMeIn Resolve Pricing and promised, but so far only the pricing held true. #### Reasons for switching to LogMeIn Resolve GoTo Assist has issues, unattended support often fails and the service needs to be restarted often, and GoToResolve seems to work better in that regard. --- ### Migration from GoToAssist - Overall rating: 4/5 - Reviewer: Steve B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The file transfer option is a bit more intuitive than GoToAssist (GTA), and the amount of information presented about the remote system is quite helpful. With the new Patch Management screen we can see what remote systems require updates easily (though we don't install them via GoToResolve). #### Cons Certain areas of the system do not work consistently, such as Alt-TAB, when connected remotely. Several features which were in GTA are not present within the product, such as Group Name in reporting download, ability to install during an Attended Session, option to remotely power on a PC (though this was intermittent with GTA). We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason. The process for a user to download and install an Attended Session is not as intuitive and simple as GTA. The inability to allow multiple support staff to join the same Unattended Session. #### Reasons for choosing LogMeIn Resolve We had been using GTA for many years and liked the product. #### Reasons for switching to LogMeIn Resolve GoToAssist was made end of life. --- ### GotoAssist makes our job a lot better and convenient - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices #### Cons Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout. #### Reasons for choosing LogMeIn Resolve GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc. --- ### Best remote support app - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome #### Cons The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome #### Reasons for switching to LogMeIn Resolve It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs --- ### Solid product heading in the right direction - Overall rating: 4/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well. #### Cons The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to. #### Reasons for choosing LogMeIn Resolve We use GoTo for our phone system and it has worked out well for us. --- Showing 1 - 10 of 216 Reviews [See All Reviews](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/reviews/) ## LogMeIn Resolve Popular Comparisons [Zendesk Suite vs LogMeIn Resolve](https://www.softwareadvice.com/compare/26892-Zendesk/vs/348510-goto-resolve/)[Freshdesk vs LogMeIn Resolve](https://www.softwareadvice.com/crm/freshdesk-profile/vs/goto-resolve/)[Milvus vs LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/vs/milvus/)[Freshservice vs LogMeIn Resolve](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/goto-resolve/)[LiveAgent vs LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/vs/liveagent/)[Supremo Remote Desktop vs LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/vs/supremo/)[BeyondTrust Remote Support vs LogMeIn Resolve](https://www.softwareadvice.com/help-desk/bomgar-profile/vs/goto-resolve/)[ServiceNow vs LogMeIn Resolve](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/348510-goto-resolve/)[Atera vs LogMeIn Resolve](https://www.softwareadvice.com/help-desk/atera-profile/vs/goto-resolve/)[NinjaOne vs LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/vs/ninjarmm/)[TeamViewer ONE vs LogMeIn Resolve](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/vs/teamviewer/) [Compare All Alternatives](https://www.softwareadvice.com/issue-tracking/goto-resolve-profile/alternatives/) ## Other Top Recommended Remote Desktop Software [TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/) **4.6** (11638) Recently recommended **0** times [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) **4.7** (1901) Recently recommended **0** times [AnyDesk](https://www.softwareadvice.com/remote-support/anydesk-profile/) **4.6** (1797) Recently recommended **0** times [Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) **4.7** (1482) Recently recommended **0** times Stuck Between Options? 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