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GoTo Resolve vs JumpCloud Directory Platform

GoTo Resolve vs JumpCloud Directory Platform

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Overall Rating
4.4 (203)
4.7 (209)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.3 / 5
4.5 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
October 20, 2024
September 26, 2024
Pros/Cons
  • Pros

  • It requires no intervention from the end user (besides clicking a link); then if the computer is rebooted, the connection remains active (that's amazing). It is fast, effective and very stable.
  • I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.
  • I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.
  • Cons

  • This is a rare situation where I dont know what the worst part is. Maybe its the fact that not enough companies use this.
  • Some clients refuse to connect to the service. Having to reinstall the agent too frequently.
  • Getting people with no internet or very low internet experience can be stressful.
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  • Pros

  • Its licensing scheme was cost effective, its inherent ability to migrate users onto the platform easily was great, and its administrative portal is very easy to use.
  • I really appreciated the simplicity and ease of use of the platform. It was very intuitive to navigate and understand, even for someone like me who doesn't have a lot of technical expertise.
  • It has been awesome to know I can track staff, device but not use active directory. It's only took a few days to learn the software and the documentation has been awesome.
  • Cons

  • No MDM support for Linux and there are lots of features missing for Linux OS.
  • Dont have any feature which is bad in jumpcloud.
  • Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.
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Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos