# HelpDesk Software Overview 2026 - Features & Pricing > Review of HelpDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/issue-tracking/helpdesk-profile --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / HelpDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/alternatives/) # HelpDesk 2026: Benefits, Features & Pricing Updated April 24, 2026 Written by [Alejandra Aranda](https://www.softwareadvice.com/resources/author/alejandra-aranda/) Content Analyst Edited by [Lindsay Page](https://www.softwareadvice.com/resources/author/lindsay-page/) Editor Wondering if HelpDesk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary HelpDesk 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) FrontRunner 2026 Pros: - Ease of use - Customer support Cons: - Lack of advanced features - No mobile app Pricing Starting at $29.00 per month ### What is HelpDesk: HelpDesk is a centralized ticketing platform that provides support, information, and solutions to both customers and employees. HelpDesk offers ticket management, automation, and detailed reporting, and it also offers artificial intelligence tools for writing and summarizing documentation and communication. ### Why we like HelpDesk: HelpDesk appears on the [Best Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) list with a 4.6/5-star rating. Users mention appreciating issue tracking, multi-channel communication, and the live chat. HelpDesk also offers tagging, private notes, ticket assignments, statuses, canned responses, and more. ### Who should use HelpDesk: HelpDesk is best for help desks in IT, SaaS, retail, and sales. Midsize businesses review HelpDesk the most, highlighting its ease of use (4.7 stars) and customer support (4.6 stars). It also offers integrations with other business, e-commerce, and customer relationship manager (CRM) systems. Wondering if HelpDesk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## HelpDesk User Interface ## Popular HelpDesk Alternatives Main Product HelpDesk 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## HelpDesk Overview HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedback and surveys. HelpDesk includes various features such as tagging, private notes, assigning tickets to specific agents, data protection, information sharing, collaboration and ratings. Additionally, it allows users to add chat widget to website and filter tickets basis agents, dates, ratings and more. HelpDesk enables users to automate customer communication with statuses... and canned response. It also offers ticket assignment, private notes, custom comments and agent groups to help collaborate with team members. Additionally, the platform includes email notifications, SPAM filters, customer conversation history, client details and ticket ratings to deliver personalized customer services. ## HelpDesk Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Team $29.00 per user, per month Plan includes: - Unlimited free viewers - 5 teams - 5 forwarding addresses - 5 reply addresses - One custom domain - 5 email templates - 5 active rules - 5 activated custom fields Business $50.00 per user, per month Plan includes: - 100 teams - 100 forwarding addresses - 100 reply addresses - 100 custom domains - 100 email templates - 50 active rules - 20 activated custom fields Enterprise Pricing available upon request Plan includes: - Dedicated account manager - Product training - Software engineer support - Security assistance - White label Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of HelpDesk's Pricing Plans We've conducted a thorough analysis of HelpDesk's pricing structure to help you determine the most suitable plan for your organization's needs. By examining the features and costs associated with each option, we aim to provide you with the information necessary to make a well-informed decision. HelpDesk offers three distinct pricing plans: the Team Plan, the Business Plan, and the Enterprise Solution. Each plan is designed to cater to organ... izations of varying sizes and complexities, ensuring that you can find a solution that aligns with your unique requirements and budget. \*\*Team Plan\*\* The Team Plan is tailored for growing teams with entry-level needs. At $29 per agent per month when billed annually (15% discount) or $34 per agent per month when billed monthly, it provides an affordable solution for businesses looking to streamline their customer support. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The Team Plan offers a cost-effective option for teams with limited financial resources. - \*\*Scalable:\*\* As your team grows, the per-agent pricing model allows for easy scaling without breaking the bank. - \*\*Essential features:\*\* This plan includes all the necessary tools to manage and resolve customer inquiries efficiently. \*\*Cons:\*\* - \*\*Limited customization:\*\* The Team Plan may not offer extensive customization options for more complex workflows. - \*\*Lack of advanced features:\*\* Some advanced features, such as custom integrations or AI-powered automation, may not be available in this plan. - \*\*Potential for outgrowing:\*\* As your business expands and requires more sophisticated features, you may need to upgrade to a higher-tier plan. \*\*Business Plan\*\* The Business Plan caters to organizations with complex operations, offering a comprehensive set of features at $50 per agent per month when billed annually (15% discount) or $59 per agent per month when billed monthly. \*\*Pros:\*\* - \*\*Advanced functionality:\*\* This plan includes a wide range of features to handle intricate customer support processes and workflows. - \*\*Increased efficiency:\*\* With access to powerful tools and automations, your team can resolve issues faster and more effectively. - \*\*Customization options:\*\* The Business Plan allows for greater customization to align with your organization's unique requirements. \*\*Cons:\*\* - \*\*Higher cost:\*\* The per-agent price is steeper compared to the Team Plan, which may strain the budget for some businesses. - \*\*Learning curve:\*\* With more advanced features comes a potential learning curve for your team, requiring additional training and onboarding time. - \*\*Feature overload:\*\* Some organizations may find the extensive feature set overwhelming or unnecessary for their specific needs. \*\*Enterprise Solution\*\* For corporations requiring a fully customized approach, HelpDesk offers the Enterprise Solution. Pricing is tailored based on the organization's specific needs, and interested businesses are encouraged to contact HelpDesk directly for a personalized quote. \*\*Pros:\*\* - \*\*Tailor-made solution:\*\* The Enterprise Solution is designed to meet the unique demands of large-scale corporations. - \*\*Dedicated support:\*\* Clients receive personalized attention and support from HelpDesk's expert team. - \*\*Seamless integration:\*\* The solution can be seamlessly integrated with existing systems and workflows. \*\*Cons:\*\* - \*\*Pricing uncertainty:\*\* Without a fixed price, budgeting for the Enterprise Solution can be challenging. - \*\*Lengthy implementation:\*\* Customizing and implementing a bespoke solution may require a significant time investment. - \*\*Dependency on vendor:\*\* With a highly customized solution, organizations may become more reliant on HelpDesk for ongoing support and maintenance. \*\*Free Trial and Pricing Details\*\* HelpDesk offers a 14-day free trial without requiring a credit card, allowing potential customers to explore the platform's features before committing. The pricing model is subscription-based, with monthly and annual payment options available in USD. \*\*Conclusion\*\* HelpDesk's pricing plans offer a range of options to suit the needs of various businesses, from growing startups to established enterprises. For smaller teams and startups: The Team Plan provides an affordable entry point, with essential features at a manageable monthly cost. This plan allows growing teams to leverage HelpDesk's capabilities without overextending their budgets. As teams expand and requirements evolve, the flexibility to switch plans ensures a smooth transition. \*\*For businesses with complex needs:\*\* The Business Plan offers a comprehensive suite of features designed to streamline intricate operations. While the monthly cost per agent is higher, the enhanced functionality can lead to improved efficiency and customer satisfaction, ultimately justifying the investment. \*\*For large corporations:\*\* The Enterprise Solution provides a fully customizable approach, tailored to the unique demands of each organization. By working directly with HelpDesk's team, corporations can ensure a seamless integration of the platform into their existing workflows, maximizing the benefits of the system. When selecting a pricing plan, businesses should carefully assess their current needs, growth projections, and budgetary constraints. By aligning these factors with the appropriate HelpDesk plan, companies can optimize their investment and unlock the full potential of the platform to drive their success in customer support and service delivery. ### Compare Pricing Compare pricing across our most frequently recommended Customer Service products. Software options Starting price\* User rating [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) $49.00 per month 4.51[(243 reviews)](https://www.softwareadvice.com/crm/claritysoft-profile/reviews/) **133** recommendations [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) $25.00 per month 4.40[(18785 reviews)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) **132** recommendations [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) $58.00 per month 4.25[(245 reviews)](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/) **19** recommendations [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) $55.00 per month 4.41[(4080 reviews)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) **9** recommendations [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) $15.00 per month 4.78[(195 reviews)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) **8** recommendations \*Defined as the price above any available free plan ## HelpDesk Features Drawn from insights across 180 verified reviews, we've outlined HelpDesk's best and worst rated features and how they stack up against the average rating. HelpDesk's score Category average HelpDesk's Best Rated Features Support Ticket Tracking 4.93 4.48 category average Real-Time Chat 4.89 3.58 category average Chatbot 4.78 3.89 category average HelpDesk's Worst Rated Features Knowledge Base Management 3.92 4.11 category average Customizable Branding 4.0 3.98 category average Macros/Templated Responses 4.0 4.22 category average - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of HelpDesk Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning AI Summarization Alerts/Notifications API Assignment Management Automated Responses Autoresponders Batch Communications Canned Responses Case Management Chatbot Chat/Messaging Collaboration Tools Commenting/Notes Complaint Monitoring Compliance Management Configurable Workflow Content Management CSAT Survey Structure Customer Complaint Tracking Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Data Visualization Email Management Email Templates Engagement Tracking Feedback Management Forms Management Help Desk Management Inbox Management Interaction Tracking Interactive Content Issue Auditing Issue Management Issue Scheduling Issue Tracking Key Performance Indicators Language Detection Live Chat Macros/Templated Responses Mobile Access Monitoring Multi-Channel Communication Multi-Channel Management Multi-Language Multiple Data Sources NPS Survey Structure On-Demand Communications Performance Metrics Personalization Predictive Analytics Prioritization Projections Project Management Quality Assurance Real-Time Chat Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Reporting/Analytics Role-Based Permissions Routing Rules-Based Workflow Search/Filter Secure Data Storage Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Survey/Poll Management Tagging Task Automation Task Management Task Progress Tracking Template Management Third-Party Integrations Ticket Management Trend Analysis Video Support Visual Analytics Widgets Workflow Automation Workflow Management ## HelpDesk Integrations Based on 180 verified reviews, we've identified products most frequently integrated withHelpDesk. Jira Integration rated 4.8 from 4 reviews Slack Integration rated 4.5 from 4 reviews HubSpot CRM Integration rated 4.7 from 3 reviews Zapier Integration rated 4.5 from 2 reviews Chatbot Integration rated 4.5 from 2 reviews GitHub Integration rated 5.0 from 1 review See all 11 integrations ## HelpDesk Key Sentiments We analyzed 180 verified reviews for HelpDesk to find out what actual users really think. Most Positive Sentiments Integration ease 71% Positive 7% Neutral 21% Negative Users praise HelpDesk's ability to integrate seamlessly with various products, such as LiveChat, which provides valuable data and improves overall efficiency. Reviewers also find the API integrations reliable and easy to set up, which enhances workflow automation and contributes to a smooth operational experience. Reviewers also appreciate the seamless integration with other products, such as LiveChat, which provides valuable data and improves overall efficiency. Customer support 69% Positive 15% Neutral 15% Negative Users find that HelpDesk improves their response time and accuracy when assisting customers. They appreciate the organized dashboard, which makes it easy to find necessary client information and resolve queries efficiently. Reviewers also highlight the positive impact on customer interaction, noting that HelpDesk simplifies communication and enhances customer engagement. Least Positive Sentiments Ticket management 59% Positive 27% Neutral 14% Negative Users appreciate HelpDesk's automations, which help them close tickets when customers do not respond after a certain time. They find the filter option effective for separating and managing tickets, making their workflow more organized. Reviewers also value the clean interface, which simplifies handling tickets and enhances their overall experience with the system. ## HelpDesk User Reviews Overall Rating 4.6 Ratings Breakdown 5 68% 4 23% 3 7% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.4 Customer support 4.5 Functionality 4.4 CM Coral M. Verified reviewer Consumer Services 51-200 employees Used daily for less than 2 years Reviewed April 2026 Customer service tool 5 I love using helpdesk and it really is an asset to our company. It makes reaching out to the customers so easy. Ratings Breakdown 5 Ease of use Previously 4 5 Value for money 5 Customer support 5 Functionality Pros: The best thing about helpdesk for me is that everything I need to provide excellent customer service is available under the same app. Moreover, I can see if the customer read my email or not as that way I can keep checking in with the customer. Cons: The only thing that I dislike about Dashboard is the AI system that it uses to draft automatic replies sometimes, because it has not been trained enough. Read More NC Nick C. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Reviewed January 2025 Very happy with Helpdesk 5 We came from using Netsuite which was a nightmare. We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. We have not been disappointed at all. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use in UI, features with workflows that make automation simple. Customization to brand it to our product. Cons: No problems currently, they have added a lot of our requests. Reasons for choosing HelpDesk Price, and our experience having already used Livechat. Reasons for switching to HelpDesk Everything about Netsuite gave us problems. It was not a good support ticket platform. Vendor Response Hello Nick! Thank you for taking the time to share your experience with HelpDesk. We’re thrilled to hear that you’re happy with our platform and its ease of use, workflows, and customization options. Your feedback about switching from NetSuite and choosing us over other alternatives like Zendesk means a lot to us. It’s incredibly rewarding to know that our features and pricing met your expectations and that we’ve been able to address your requests along the way. We’re dedicated to continuing to improve and ensure HelpDesk remains a valuable tool for your team. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. Thank you for trusting HelpDesk to support your needs—we’re so grateful to have you on board. Best regards, HelpDesk Team Replied January 2025 Read More NH Neal H. Verified reviewer Mechanical or Industrial Engineering 501-1000 employees Used daily for less than 12 months Reviewed March 2025 Help improve Helpdesk 3 Many differences, but not many improvements from old ticketing. Ratings Breakdown 2 Ease of use 1 Value for money 4 Customer support 2 Functionality Pros: filters to sort tickets, saving a custom filter, some expanded functionality Cons: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat #$%^^&\*^#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? Vendor Response Hello Neal. Thank you for sharing your feedback with us. We just wanted to clarify a couple of things. For example, when you create a new ticket and assign it to another agent (not yourself), they do get an email notification—unless they’ve turned off notifications on their end. We get it can feel a bit redundant, but tickets can come from different sources—email, chat, integrations, manual creation, contact forms, APIs, you name it—so having “Ticket from chat” in the subject is actually helpful for a lot of teams to know where it came from at a glance. When you create a ticket from chat, you can edit the subject line right away if you want. Regarding transcripts, you can already include the chat transcript when creating a ticket from chat. If you want to send it to more than one email, you can either add additional recipients manually or set up automated rules to handle that for things like that, and you can adjust it however you need. Really appreciate the feedback. HelpDesk Team Replied March 2025 Read More BL Bruna L. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 6 months Reviewed March 2026 Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. 5 Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. Cons: One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. Read More TS Tim S. Verified reviewer Computer Hardware 2-10 employees Used daily for less than 12 months Reviewed March 2025 Overall very convenient 5 Overall it's been very helpful in managing tickets. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. Cons: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. Reasons for switching to HelpDesk The LiveChat ticket system was coming to a close, was forced to change to HelpDesk. Vendor Response Hello Tim! Thank you for sharing your feedback. We’re glad to hear HelpDesk has been helpful in keeping things organized, and that features like read receipts, canned responses, and automated tasks are making your workflow easier. We appreciate you mentioning the reply chain—our team is always looking for ways to improve the experience, and feedback like this helps a lot. Thanks again for making the switch and for being with us. If you ever have more suggestions, we’re all ears. Best, HelpDesk Team Replied March 2025 Read More TF Tamara F. Verified reviewer Telecommunications 11-50 employees Used daily for less than 6 months Reviewed May 2025 Money maker 2 Overall, it is an expensive product for being able to receive after hours messages from customers. The chat program native ticketing system was much for user friendly and efficient for our team. Ratings Breakdown 3 Ease of use 1 Value for money 4 Customer support 4 Functionality Pros: The ability for customers to leave an afterhours ticket. The other features of this product are only useful for large organizations with many team members and/or departments. For small businesses, this is an expense that we must pay to get after hours tickets from our customers. Cons: The fact that it requires a separate license and is a separate program. The integration messes up the chat portion if you integrate it. Reasons for switching to HelpDesk You discontinued native ticketing system in LiveChat. Vendor Response Hello Tamara! Thank you for taking the time to share your feedback. We truly appreciate your honesty and understand the challenges you've highlighted. We’re glad to hear that the ability to receive after-hours tickets has been helpful for your team. That said, we’re sorry to learn that the integration experience and the need for a separate license have caused frustration. Your input on the chat and ticketing experience is incredibly valuable, and we’re actively working to improve the overall usability and cohesion between our products. We also recognize that the transition from the native ticketing system in LiveChat wasn’t easy. While we made this change to offer more robust functionality through HelpDesk, we understand it hasn’t met every team’s expectations—especially those who appreciated the simplicity of the previous system. Your feedback has been shared with our product team as we continue to evaluate how we can better serve businesses of all sizes. Best, HelpDesk Team Replied May 2025 Read More PB Paul B. Verified reviewer Sports 2-10 employees Used daily for less than 6 months Reviewed April 2025 HelpDesk - I cannot assign 2.5 stars 3 Please check "What did you like least about HelpDesk?\*" Therefore all the good HelpDesk is offering, has been ruined by the migration from LiveChat experience. An error committed by HelpDesk with no remedy offered, despite the numerous support requests made. Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support 4 Functionality Pros: The versatility, the rules, some of the new AI features. Cons: Missing of pinned tags Missing of search operators Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and then discover that to do that it would have cost thousands using a third-party service, unacceptable! You should have done it on your expenses, because if that info was clearly stated in the migration documents, that we carefully read, we could have moved all the tickets away from the spam folder before starting the migration. I sill cannot stand with this big error HelpDesk committed and how costly it has been. You should have at least offered some free time on the platform. Nothing. Again, unacceptable. Reasons for switching to HelpDesk End Of Life for LiveChat → HelpDesk migration strongly adviced and promoted. Read More TH Tanya H. Verified reviewer Banking 51-200 employees Used daily for less than 12 months Reviewed February 2025 Great Ticketing Solution 5 It has been a great way for our members to leave feedback and interact with us. The admin is intuitive and our employees appreciate the friendly interface. Ratings Breakdown 5 Ease of use 4 Value for money 5 Functionality Pros: We appreciate the ease with which HelpDesk integrates into our LiveChat application. Cons: Prior to HelpDesk, there were no additional costs for these features. It works great, so the biggest frustration is the added expense, as opposed to anything with functionality. Reasons for switching to HelpDesk LiveChat discontinued their native solution and replaced it with HelpDesk Vendor Response Hello Tanya! Thank you for taking the time to share your thoughts on HelpDesk. We're thrilled to hear that you appreciate how seamlessly it integrates with LiveChat and that your team finds the interface intuitive and user-friendly. We completely understand your concerns about the additional costs, and we truly appreciate your honest feedback. Our goal is to provide a robust and efficient ticketing solution that enhances your customer interactions, and we’re always looking for ways to add even more value. It's great to know that HelpDesk has been a useful tool for gathering feedback and improving engagement with your members. If you ever have any suggestions or need assistance, we’re here to help. Thanks again for being part of our community—we truly appreciate your support. Best regards, HelpDesk Team Replied February 2025 Read More lp lebohang p. Verified reviewer Consumer Services 11-50 employees Used daily for less than 6 months Reviewed February 2026 helpdesk support 5 my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. Cons: i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. Read More Ns Neel s. Verified reviewer Computer Games Self-Employed Used daily for free trial Review source Reviewed March 2026 Scam company 1 Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems Ratings Breakdown 5 Ease of use 4 Value for money 1 Customer support 5 Functionality Pros: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app Cons: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke Read More Showing 1 - 10 of 180 Reviews [See All Reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) ## HelpDesk FAQs - What are the pros and cons of HelpDesk? HelpDesk is ranked highly with midsize businesses using the platform to consolidate customer support work with ticket assignments, canned responses, filtering, tagging, and centralized support documentation. Pros include features that automate manual work, and cons could be cost, a confusing user interface, and a lack of functionality. - How much does HelpDesk software cost? HelpDesk software offers a 14-day free trial with no credit card required to sign up. After that, the Team plan costs $29 per month per agent (billed annually) or $34 per month per agent (billed monthly). The Business plan costs companies $50 per month per agent (billed annually) or $59 per agent per month (billed monthly). Enterprise organizations can reach out to the HelpDesk sales team for custom pricing based on their team's needs, goals, size, and budget. - Is HelpDesk a CRM? HelpDesk is similar to a CRM. However, HelpDdesk focuses mainly on resolving customer issues and providing technical support, while a CRM is more robust in managing all customer interactions from lead generation into the sales pipeline to client onboarding. HelpDesk has similar features to a CRM like account and client details and interactions, but it focuses on a ticketing system that aims to solve customer problems. ## HelpDesk Popular Comparisons [Salesforce Sales Cloud vs HelpDesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/150799-helpdesk/)[Zendesk Suite vs HelpDesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/150799-helpdesk/)[LiveAgent vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/liveagent/)[LiveChat vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/livechat/)[Freshdesk vs HelpDesk](https://www.softwareadvice.com/crm/freshdesk-profile/vs/helpdesk/)[Milvus vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/milvus/)[Tidio vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/tidio-chat/)[Intercom vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/intercom/)[Superchat vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/superchat/)[Gladly vs HelpDesk](https://www.softwareadvice.com/call-center/gladly-profile/vs/helpdesk/)[Gorgias vs HelpDesk](https://www.softwareadvice.com/crm/gorgias-profile/vs/helpdesk/)[Supportbench vs HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/supportbench/) [Compare All Alternatives](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/alternatives/) Stuck Between Options? 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