5
4
3
2
1
Ease-of-use
4.7
Customer Support
4.5
Value for money
4.3
Functionality
4.3
"The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it. The support team is great and reacts almost immediately."
"We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department."
"I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business."
"I went to cancel it and it had charged me yesterday even though we have not been using it."
"There are spam and bot with fake tickets, I have to delete them frequently."
"It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen."
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