--- title: "HelpDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) / HelpDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/alternatives/) # HelpDesk User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 183 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 125 reviews (68%) - 4 stars: 42 reviews (23%) - 3 stars: 12 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The chat feature works and is effective, and I like that we can pre-collect information such as the visitor's email and region in the case that we need to follow up afterwards. - The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations. - The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. ### Most mentioned cons - The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. - I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. - Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. ## HelpDesk customer reviews Showing reviews 1-25 of 183 (page 1). ### Customer service tool - Overall rating: 5/5 - Reviewer: Coral M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using helpdesk and it really is an asset to our company. It makes reaching out to the customers so easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about helpdesk for me is that everything I need to provide excellent customer service is available under the same app. Moreover, I can see if the customer read my email or not as that way I can keep checking in with the customer. #### Cons The only thing that I dislike about Dashboard is the AI system that it uses to draft automatic replies sometimes, because it has not been trained enough. --- ### Help Desk - Taking Care of Customers 24/7 - Overall rating: 5/5 - Reviewer: Larry N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using it since mid-January, and it's working perfectly. Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being tracked so nothing gets left undone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It provides a way to make sure every customer is taken care of when we have no agents available. #### Cons It's a feature that would be good to be included in the future: a translation app like Translate GPT. #### Reasons for switching to HelpDesk They discontinued the ticketing product, but Helpdesk was recommended as a replacement. #### Vendor response Hello Larry! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that it's helping your team provide 24/7 support and ensuring every customer is taken care of efficiently. We also appreciate your feedback about a translation feature—our team is always looking for ways to improve, and suggestions like yours help shape the future of our product. If you ever have any questions or further ideas, feel free to reach out. We're grateful to have you as a valued customer. Best regards, HelpDesk Team Replied March 2025 --- ### Scam company - Overall rating: 1/5 - Reviewer: Neel s. - Verified reviewer: Yes - Industry: Computer Games - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app #### Cons There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke --- ### Great help with helpdesk - Overall rating: 4/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to service. I loved the way it's organized and feature friendly #### Cons The ai I implemented to respond first before connecting to live agent seems to get stuck in endless loops of repeating questions and answers --- ### Efficient and User-Friendly Support Tool works really well because it highlights both usability and performance without sounding exaggerated. - Overall rating: 5/5 - Reviewer: Bruna L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with HelpDesk has been positive. The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that could be more flexible or streamlined, it remains a reliable tool for managing support tasks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked most about HelpDesk was its intuitive interface and ease of use. It made managing tickets, tracking issues, and communicating with customers very efficient. The organization of information and automation features also helped streamline daily tasks. #### Cons One aspect I liked least about HelpDesk was that some features felt limited or not as flexible as expected, especially when handling more complex workflows. There is room for improvement in customization and advanced options. --- ### HelpDesk - I cannot assign 2.5 stars - Overall rating: 3/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Please check "What did you like least about HelpDesk?*" Therefore all the good HelpDesk is offering, has been ruined by the migration from LiveChat experience. An error committed by HelpDesk with no remedy offered, despite the numerous support requests made. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The versatility, the rules, some of the new AI features. #### Cons Missing of pinned tags Missing of search operators Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and then discover that to do that it would have cost thousands using a third-party service, unacceptable! You should have done it on your expenses, because if that info was clearly stated in the migration documents, that we carefully read, we could have moved all the tickets away from the spam folder before starting the migration. I sill cannot stand with this big error HelpDesk committed and how costly it has been. You should have at least offered some free time on the platform. Nothing. Again, unacceptable. #### Reasons for switching to HelpDesk End Of Life for LiveChat → HelpDesk migration strongly adviced and promoted. --- ### A Reliable and Efficient Tool for Daily Support Needs - Overall rating: 4/5 - Reviewer: Mouatez C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with HelpDesk has been very positive. The platform significantly improved how issues are handled and followed up, making team coordination smoother. Despite a few areas that could be strengthened, it remains a dependable tool that enhances productivity and communication. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros HelpDesk offers a clean and intuitive interface that makes it easy to track and manage tickets efficiently. The notification system is reliable, and the automation features save a lot of time in daily workflows. Customer support is also responsive and helpful. #### Cons Some customization options feel limited, especially when adapting the dashboard to specific team needs. Reporting tools could also benefit from more flexibility and deeper analytics. Occasional delays in ticket updates can happen during peak usage times. #### Vendor response Hello Mouatez. Thank you for sharing your detailed feedback. We’re glad to hear that you find HelpDesk clean, intuitive, and efficient for tracking and managing tickets, and that features like notifications, automation, and responsive support have positively impacted your daily workflows. We also appreciate your insights regarding customization, reporting flexibility, and occasional delays during peak usage. Feedback like this is invaluable as we continue enhancing the platform to better support different team needs and improve performance. We’re pleased to know that, overall, HelpDesk has improved issue handling, team coordination, and productivity for you. Thank you for taking the time to share your experience and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### helpdesk support - Overall rating: 5/5 - Reviewer: lebohang p. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience it has been rewarding and educational. i have developed strong problem-solving skills, improved my communication abilities a learned help how to handle multiple requests efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time. #### Cons i have learned that technical skills are important, but understanding the users concern and explaining solutions in simple terms in just as crucial. --- ### Overall good - Overall rating: 3/5 - Reviewer: Noemi J. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. #### Cons I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list #### Vendor response Hello Noemi. Thank you for sharing your honest feedback. We’re glad to hear that you find canned templates helpful and that read receipts add value by letting you know when emails have been opened. We appreciate you pointing out the ticket assignment behavior when another agent responds, as well as your thoughts on the overall design. Constructive feedback like this is very important to us as we continue refining workflows, collaboration between agents, and the visual experience of the platform. Your comparison with other tools helps us better understand expectations and areas for growth. If you ever have questions or would like to share more detailed suggestions, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience. Best regards, HelpDesk Team Replied December 2025 --- ### Clean program - Overall rating: 4/5 - Reviewer: Anna H. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. #### Cons The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. --- ### Great Ticketing Solution - Overall rating: 5/5 - Reviewer: Tanya H. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great way for our members to leave feedback and interact with us. The admin is intuitive and our employees appreciate the friendly interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros We appreciate the ease with which HelpDesk integrates into our LiveChat application. #### Cons Prior to HelpDesk, there were no additional costs for these features. It works great, so the biggest frustration is the added expense, as opposed to anything with functionality. #### Reasons for switching to HelpDesk LiveChat discontinued their native solution and replaced it with HelpDesk #### Vendor response Hello Tanya! Thank you for taking the time to share your thoughts on HelpDesk. We're thrilled to hear that you appreciate how seamlessly it integrates with LiveChat and that your team finds the interface intuitive and user-friendly. We completely understand your concerns about the additional costs, and we truly appreciate your honest feedback. Our goal is to provide a robust and efficient ticketing solution that enhances your customer interactions, and we’re always looking for ways to add even more value. It's great to know that HelpDesk has been a useful tool for gathering feedback and improving engagement with your members. If you ever have any suggestions or need assistance, we’re here to help. Thanks again for being part of our community—we truly appreciate your support. Best regards, HelpDesk Team Replied February 2025 --- ### Reliable and User-Friendly HD System - Overall rating: 5/5 - Reviewer: Natalia J. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. #### Cons The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. #### Vendor response Hello Natalia. Thank you for your detailed and thoughtful feedback. We’re glad to hear that you find the HelpDesk system reliable, intuitive, and easy to navigate for users of all experience levels. It’s great to know that it fulfills its core purpose effectively. We also truly appreciate your constructive suggestions regarding bulk messaging, custom ticket statuses, exporting full threads, improved chat readability, and managing attachments more efficiently. Feedback like this is extremely valuable to us and helps guide the direction of future enhancements. If you ever have questions, need assistance, or would like to discuss your ideas further, please remember that our support team is always available and happy to help. Thank you for taking the time to share your experience with us. Best regards, HelpDesk Team Replied December 2025 --- ### Simple, intuitive but with concerns. - Overall rating: 4/5 - Reviewer: Gustavo O. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been good, but it's very negative that we don't know whether emails are going to spam or simply taking a long time to appear. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform has a simple and intuitive look. Following up on emails is very clear and straightforward. #### Cons Many relevant emails are ending up in the SPAM folder, which is very disruptive. In addition, emails often take a long time to appear in the system. #### Reasons for switching to HelpDesk Email management and customer compliance. #### Vendor response Hello Gustavo. Thank you for taking the time to share your feedback. We’re glad to hear that you find the platform intuitive and that following up on emails is clear and straightforward. We’re sorry to hear about the issues with emails ending up in spam folders and delays in emails appearing in the system. We understand how disruptive this can be, especially when reliable email delivery and visibility are critical to your workflow. Your comments highlight an important area, and feedback like this helps us prioritize improvements and investigations around email handling and deliverability. If you experience these issues again or would like us to look into your setup in more detail, please don’t hesitate to reach out—our support team is always available and happy to help. Thank you for your honesty and for using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### HelpDesk is Helpful lol - Overall rating: 5/5 - Reviewer: Sophia S. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's not too bad, I love its functionality so far. I like that is easy to pick up the hang of things. The buttons and functions are pretty intuititive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its easy to navigate and the user interface is nice. The archive feature is super handy as well. I like that it also links to the LiveChat. #### Cons The taglines could be a bit longer so that we can fully see the tag. It would also be nice to be able to sort the inbox using tags, archived emails I mean. If there was a feature where we could see agents typing from the inbox view, it would be helpful. Same for a draft section to easily pick up from a draft if we close the tab. #### Vendor response Hello Sophia. Thank you for sharing such detailed feedback. We’re happy to hear that you find the interface easy to navigate and intuitive, and that features like archiving and LiveChat integration are useful to you. It’s great to know the platform has been easy to pick up and that its functionality is meeting your expectations so far. We also appreciate your constructive suggestions regarding tag visibility, inbox sorting with tags, draft management, and seeing when agents are typing. Feedback like this is incredibly valuable to us and helps guide future improvements. Thank you for taking the time to share your thoughts with us. Best regards, HelpDesk Team Replied December 2025 --- ### Easy to Use, Intuitive. - Overall rating: 5/5 - Reviewer: Ron H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HelpDesk has been incredible, thus far. It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate how intuitive it can be. I love the fact that it tracks all of the traffic in a concise, easy-to-read format. #### Cons I dislike the fact that you can't sort through HelpDesk tickets by other identifiers (i.e., Subject (Website Contact Form Submission), Custom Quote Forms, etc.). This type of implementation would be essential in providing a little more fluidity with working through tickets/submissions. #### Vendor response Hello Ron! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find the platform intuitive and helpful in streamlining your workflow—especially when it comes to integrating with tools like HubSpot. We also truly appreciate your constructive feedback regarding ticket sorting by identifiers like subject lines or form types. Insights like yours help us better understand user needs and continuously improve the platform to serve you even better. Thanks again for being a part of the HelpDesk community. We're grateful to have you with us and are here to support you every step of the way. Warm regards, HelpDesk Team Replied May 2025 --- ### Everyday use! - Overall rating: 5/5 - Reviewer: Erika R. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyday routine! Easy tracking of stats, new tickets and live chats. Everyday keeping an eye ensuring I'm doing better! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managing all my needs in one place! Live chats, tickets, all the stats and information needed easy to use and access! #### Cons Sometimes I experience a glitch. I do not receive the notification of the new live chats in the queue. #### Vendor response Hello Erika. Thank you for your feedback! We’re glad to hear that managing live chats, tickets, and performance stats all in one place has made your daily workflow easier and more efficient. We appreciate you mentioning the occasional issue with live chat notifications. Feedback like this is important to us, and it helps us continue improving reliability and performance. If the issue persists, our support team is always available and happy to help investigate further. Thank you for sharing your experience and for making HelpDesk part of your everyday routine. Best regards, HelpDesk Team Replied December 2025 --- ### Newbie (But Enjoying it) - Overall rating: 5/5 - Reviewer: Antonio R. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the experience has been positive. We are on a trial period. Once the full company is engulfed in this system it will run seamless #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Notification system of the tickets arriving to my gmail is seamless. I feel the way to close tickets and respond is also great. I'm new to the system but so far it works fantastic. #### Cons I would HelpDesk to increase attachment sizes. I work with alot of cad files and it would be helpful to add files of all sizes. #### Vendor response Hello Antonio. Thank you for sharing your experience! We’re glad to hear that the ticket notifications to your email are working seamlessly and that you find closing and responding to tickets straightforward. It’s great to know that even as a new user, the system has been working well for you so far. We appreciate your feedback regarding attachment size limits, especially for larger CAD files. This is valuable input and something we’ll take into consideration as we continue to improve the platform. We’re happy to hear your overall experience has been positive during the trial period, and we look forward to supporting your team as you continue using HelpDesk. Best regards, HelpDesk Team Replied December 2025 --- ### One of the best ticket platform - Overall rating: 5/5 - Reviewer: Salvatore F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good definitely among the best ticket managers I have ever used, small things to improve but many positive aspects #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the ease of use of the platform, the speed of management thanks to the pre-set responses #### Cons It would certainly be better if tickets assigned to other departments disappeared directly without having to refresh the page #### Vendor response Hello Salvatore. Thank you for your feedback! We’re happy to hear that you appreciate the ease of use of the platform and the efficiency gained through pre-set responses. It’s great to know that HelpDesk stands out as one of the best ticket managers you’ve used. We also appreciate your suggestion regarding ticket updates when they’re assigned to other departments. Feedback like this helps us identify small areas for improvement as we continue enhancing the overall experience. Thank you for sharing your thoughts and for your support. Best regards, HelpDesk Team Replied December 2025 --- ### Help Desk chat support experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I have had a fair amount of experience with this tool, in particular I found the integration into websites very easy and the possibility of customizing the graphic layout. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The graphical interface is very intuitive and allows for quick interaction with the user you are chatting with. #### Cons I don't find sending attachments very easy when you're chatting with someone. The user experience could be improved. #### Vendor response Hello! Thank you for your feedback! We’re glad to hear that you find the graphical interface intuitive and that interacting with users is quick and easy. It’s also great to know that website integration and customization options have been valuable to you. We appreciate your comments regarding the attachment experience during chats. Constructive feedback like this helps us identify areas where we can further improve usability. Thank you for taking the time to share your experience and for using our tool. Best regards, HelpDesk Team Replied December 2025 --- ### HelpDesk review - Overall rating: 5/5 - Reviewer: Alma R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HelpDesk has been extraordinary so far. No complaints from it, like I mentioned before it's pretty smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The HelpDesk is easy and smooth to navigate. Not complicated at all, this is a wonderful efficient work tool. #### Cons Nothing, all is pretty good, smooth and intuitive. Can't think of anything I don't like about the HelpDesk. #### Vendor response Hello Alma! Thank you for taking the time to share your experience with HelpDesk. We're thrilled to hear that you find it smooth, intuitive, and efficient to use. It's always encouraging to know that our platform is making your work easier and more enjoyable. We truly appreciate your kind words and support. If you ever have suggestions or ideas for improvement down the line, we're always here and happy to listen. Thanks again for being a valued user! Best regards, HelpDesk Team Replied May 2025 --- ### HelpDesk Tickets Review BC/HS/HH - Overall rating: 5/5 - Reviewer: Annette T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been good. We have not complaints about how the system works, our overall complaint is that we now have to pay for it when previously it was free with LiveChat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and we get to them as quickly as we can. #### Cons That it is now a separate subscription from LiveChat an it is expensive, used to be free with our LiveChat subscription. #### Vendor response Hello Annette! Thank you for sharing your feedback. We’re glad to hear the system has helped you support your customers quickly and effectively, whether live or via messages. That kind of impact is exactly what we aim for, so it’s great to know it’s working well for your team. We also appreciate your honesty regarding the change in subscription and cost. We understand that shifting from a bundled model to a separate subscription can be frustrating, and your feedback is important as we continually evaluate how we offer and package our services. If you have any additional thoughts or suggestions on how we could improve the value of the product or ease the transition, we’d love to hear them. Your insights help shape future updates and decisions. Thanks again for being a part of our community. Best regards, HelpDesk Team Replied May 2025 --- ### Great platform - Overall rating: 5/5 - Reviewer: Achi K. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with Helpdesk. With help of Helpdesk our customer satisfaction has improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's user friendly, very easy to use and versatile, has great features and the fact that we can customize our experienece is the best part. #### Cons Sometimes it's buggy, but for the most part there are no issues, I'm using it for more than a year but tgere hasn't been major issues. #### Vendor response Hello Achi! Thank you for your review. We're really glad to hear that HelpDesk has been working well for you, and that it's made a difference in your customer satisfaction — that's what we’re here for. We appreciate your feedback about occasional bugs, too. It helps us keep improving, so your experience keeps getting better. Thanks again for being with us for over a year — we’re happy to have you on board! Best regards, HelpDesk Team Replied June 2025 --- ### HelpDesk will improve your company and employees - Overall rating: 5/5 - Reviewer: joey g. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Wonderful, fast, efficient and a time saver. It allows my employees to communicate with customers that need support in a timely manner and in a format that is neat clean and simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is helped. #### Cons Nothing it works exactly as a want it to it is the best thing I’ve used for remote customer service #### Vendor response Hello Joey! Thank you for your thoughtful review. We’re thrilled to hear that HelpDesk has been a game-changer for your company and employees. Knowing that it helps you provide seamless customer support, even when no one is available, truly makes our day. We appreciate your kind words about its efficiency, simplicity, and time-saving benefits. Your feedback motivates us to keep improving and delivering the best possible experience for you and your team. If there’s ever anything we can do to make HelpDesk even better for you, please don’t hesitate to reach out. Thanks again for your support! Best regards, HelpDeak Team Replied March 2025 --- ### My HelpDesk Review - Overall rating: 4/5 - Reviewer: Felipe E. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it on an almost daily basis and so far, so good. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Once you figure it out, it is easy to use. #### Cons Takes a little time to get used to, like all new things. #### Vendor response Hello Felipe! Thank you for taking the time to share your thoughts. We’re happy to hear that once you got the hang of HelpDesk, it’s been easy to use and working well for you in your daily tasks. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts! We’re always looking for ways to improve. Thanks again for being with us, and feel free to reach out anytime. Best regards, HelpDesk Team Replied March 2025 --- ### Flawless CRM - Overall rating: 5/5 - Reviewer: tanattiya r. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. Your system makes it easy to stay motivated because of this constant measurements of my performance #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A super comprehensive self-performance dashboard #### Cons The canned response list should have sub section to categorize topics other than relying on #keywording #### Vendor response Hello Tanattiya! Thank you for taking the time to share your feedback. We truly appreciate your insights. We’re thrilled to hear that the self-performance dashboard is helping you stay motivated and on track with your goals. We also appreciate your suggestion regarding the canned response list. Your feedback is invaluable, and we will certainly consider your idea for future improvements to better categorize topics and enhance your user experience. Thanks again for your thoughtful review! We’re glad to have you as part of the HelpDesk community. Best regards, HelpDesk Team Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/?page=2) --- HelpDesk Reviews, Pros and Cons - 2026 Software Advice