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> Reviews of HelpDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpDesk is a good fit for you!

Source: https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews

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HelpDesk Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)

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# HelpDesk Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(123)

4

(41)

3

(12)

2

(2)

1

(2)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.5

Value for money

4.4

Functionality

4.4

* * *

### Pros

"The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations."

"The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests."

"It made managing tickets, tracking issues, and communicating with customers very efficient."

### Cons

"I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages."

"Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client."

"The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee."

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HelpDesk Reviews, Pros and Cons - 2026 Software Advice