HelpDesk vs HubSpot Sales Hub
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.4 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.6 / 5
4.4 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
August 23, 2024
August 5, 2024
Pros/Cons
Pros
- We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.
- I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
- The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.
Cons
- I went to cancel it and it had charged me yesterday even though we have not been using it.
- There are spam and bot with fake tickets, I have to delete them frequently.
- It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen.
Pros
- This software is full of great ideas and teaching that can be very important for marketing and how to promote the products we are trying to sell.
- What really makes HubSpot standout is their community and excellent support. They are looking to help your business grow by creating excellent content and developing a true inbound community.
- Perhaps the greatest advantage from an administrative standpoint is the ability to automatically create tasks with workflows and see that they get done in a timely manner.
Cons
- No true inbox, unless you're using their service hub product, which we don't because we have intercom. Terrible integration with intercom, sad because we use both.
- If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.
- Not invoicing any one right now. It been over 4 months with NO INCOME.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
49 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
