---
title: "HelpDesk vs Kayako - 2026 Comparison - Software Advice"
description: "HelpDesk vs Kayako - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/issue-tracking/helpdesk-profile/vs/kayako/"
page_type: "comparison"
language: "en"
publication_date: "2026-10-22"
---
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HelpDesk vs Kayako
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Updated October 22, 2026
# HelpDesk vs. Kayako: 2026 Comparison
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Updated October 22, 2026
# HelpDesk vs. Kayako: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)
[HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)
4.6
[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/)
Starting Price
$29.00per month
Free trial: Available
Free version: Not available
Pros:
- Ease of use
- Customer support
Cons:
- Lack of advanced features
- No mobile app
Who uses HelpDesk
Based on 184 reviews
- Popular among: Small businesses
- Most common industries: Retail, Consumer Goods & Services (17%), IT & Software Development (15%) and Professional Services (10%)
- Top use case: Customer Service (58%)
76% of users recommend this product
[](https://www.softwareadvice.com/help-desk/kayako-profile/)
[Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/)
4.0
[(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/)
Starting Price
Not provided by vendor
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses Kayako
Based on 176 reviews
- Popular among: Small businesses
- Most common industry: IT & Software Development (36%)
- Top use cases: Customer Support (9%), Customer Service (5%) and Help Desk (5%)
54% of users recommend this product
[](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/)
HelpDesk
4.6
[(184)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/)
[](https://www.softwareadvice.com/help-desk/kayako-profile/)
Kayako
4.0
[(176)](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/)
+
Add product
Add product
## HelpDesk vs Kayako: At a glance
* * *
Product ratings at a glance
| | HelpDesk | Kayako |
| --- | --- | --- |
| Overall rating | 4.6
184 reviews | 4.0
176 reviews |
| Ease of use | 4.7 | 3.9 |
| Value for money | 4.4 | 3.8 |
| Functionality | 4.4 | 3.8 |
| Customer support | 4.5 | 3.9 |
| Ease of deployment | 4.5 | 4.1 |
Best in comparison
Looking for better functionality? Ask an advisor for high-rated alternatives
Looking for better functionality? Ask an advisor for high-rated alternatives
Looking for better functionality? Ask an advisor for high-rated alternatives
## User interface
* * *
## Key features
Features selected based on 360 reviews from Customer Service
* * *
Alerts/Escalation
4.4
Automated Routing
4.3
Call Center Management
5.0
Conversation Intelligence
4.5
CRM
2.5
Email Management
N/A
- Real-Time Chat: 4.9
- Support Ticket Tracking: 4.9
- Multi-Channel Communication: 4.8
- Prioritization: 4.7
- Real-Time Monitoring: 4.6
- Live Chat: 4.6
- Key Performance Indicators: 4.6
- Support Ticket Management: 4.6
- Self Service Portal: 4.5
- Task Management: 4.5
- Conversation Intelligence: 4.5
- Language Detection: 4.4
- Chat/Messaging: 4.4
- Complaint Monitoring: 4.4
- Surveys & Feedback: 4.4
- Ticket Management: 4.4
- Chatbot: 4.4
- Email Management: 4.4
- Alerts/Escalation: 4.4
- AI Copilot: 4.4
- Assignment Management: 4.3
- Automated Routing: 4.3
- Feedback Management: 4.2
- Dashboard: 4.2
- Reporting/Analytics: 4.2
- Reporting & Statistics: 4.2
- Activity Dashboard: 4.2
- Customer Database: 4.1
- Autoresponders: 4.1
- Alerts/Notifications: 4.1
- Performance Metrics: 4.1
- Customizable Branding: 4.0
- Macros/Templated Responses: 4.0
- Collaboration Tools: 4.0
- Knowledge Base Management: 3.9
Alerts/Escalation
N/A
Automated Routing
N/A
Call Center Management
N/A
Conversation Intelligence
N/A
CRM
5.0
Email Management
4.0
- Multi-Channel Communication: 4.7
- Support Ticket Management: 4.6
- Customer Database: 4.4
- Email Management: 4.0
- Ticket Management: 3.9
- Knowledge Base Management: 3.8
- Reporting/Analytics: 3.5
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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## Integrations
* * *
[
LiveChatNot enough reviews
](https://www.softwareadvice.com/help-desk/livechat-profile/)[
ZapierNot enough reviews
](https://www.softwareadvice.com/cloud-management/zapier-profile/)[
JiraNot enough reviews
](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)
- GitHub
- Shopify
- Chatbot
- HubSpot CRM
- Webflow
- WordPress
- Slack
- OpenWidget
[
ActiveCampaignNot enough reviews
](https://www.softwareadvice.com/crm/activecampaign-profile/)[
ChargebeeNot enough reviews
](https://www.softwareadvice.com/accounting/chargebee-profile/)[
Google Analytics 360Not enough reviews
](https://www.softwareadvice.com/bi/google-analytics-profile/)
- Microsoft Outlook
- Slack
- Teamwork.com
- Zuora
- Zoho CRM
- Hubstaff
- Keap
- PagerDuty
- QuickBooks Online
- SurveyMonkey
- WordPress
- Campaign Monitor by Marigold
- Eventbrite
- Geckoboard
- Hootsuite
- Marketo Engage
- Stripe Payments
- Alchemer Survey
- ValueOps
- Meta for Business
- Twitter/X
- 123FormBuilder
- Basecamp
- GetResponse
- GitHub
- HubSpot CRM
- Joomla
- Wufoo
- Xero
- QuickBooks Online Advanced
- BigCommerce
- Constant Contact
- Dropbox
- InsightSquared
- Pipedrive
- WooCommerce
- Drupal
- Adobe Commerce
- Salesforce Sales Cloud
- Trello
- Microsoft Viva Engage
- Nicereply
- Google Calendar
- FreshBooks
- Nimble
- PayPal Payments
- Typeform
- Google Workspace
- LinkedIn for Business
- Jira
- Podio
- Recurly
- Shopify
- Zapier
## Reviews
* * *
Positive review:
Noman Z.
CEO
Marketing and Advertising, 2-10 employees
"For my own agency and brands, it's working seamlessly and making it easier for me to turn engage traffic."
Aug 19, 2026
Negative review:
CG
Cindy G.
Customer Service Supervisor
Medical Devices, 2-10 employees
"I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages."
Jan 15, 2026
Positive review:
MV
Ma.Theresa V.
Analyst
Computer & Network Security, 11-50 employees
"The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations."
Sep 18, 2025
Negative review:
VN
Violetta N.
VIP Customer support
Gambling & Casinos, 51-200 employees
"Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client."
Aug 6, 2025
Positive review:
CL
Cece L.
Program Coordinator
Education Management, 11-50 employees
"The chat feature works and is effective, and I like that we can pre-collect information such as the visitor's email and region in the case that we need to follow up afterwards."
Apr 24, 2025
Negative review:
DP
Daniel P.
Sales
Mechanical or Industrial Engineering, 201-500 employees
"The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee."
Jun 6, 2025
[Read all reviews](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/)
Positive review:
NM
Natale M.
Senior Field Technician
Information Technology and Services, 2-10 employees
"It does some things very well and makes communications with clients centralized and viewable for everyone on the team, but some of the other features were quite buggy and inconsistent."
May 22, 2025
Negative review:
DM
David M.
Admin
Telecommunications, 2-10 employees
"Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps."
Apr 21, 2026
Positive review:
KA
KENNETH A.
Costumer Care Representative
Building Materials, 51-200 employees
"Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do."
Jan 23, 2025
Negative review:
DM
David M.
Admin
Telecommunications, 2-10 employees
"The data is all there, it's just buried under menus that aren't laid out intuitively."
Apr 21, 2026
Positive review:
KM
Kilmer M.
Senior Director of Advertising and eCommerce
Financial Services, 11-50 employees
"Kayako streamlines customer interactions by centralizing all inquiries onto a single platform."
Oct 24, 2024
Negative review:
TK
Taylor K.
Engineer
Hospitality, 501-1000 employees
"The interface can be quite cluttered creating a tricky navigation at times."
Feb 22, 2025
[Read all reviews](https://www.softwareadvice.com/help-desk/kayako-profile/reviews/)
## Customer support
* * *
HelpDesk
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
Kayako
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
HelpDesk
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
Kayako
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Salesforce Sales Cloud vs HelpDesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/150799-helpdesk/)[LiveAgent vs Kayako](https://www.softwareadvice.com/help-desk/kayako-profile/vs/liveagent/)