HelpDesk vs Workbooks
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.7 / 5
4.1 / 5
Value for Money
4.3 / 5
4.1 / 5
Customer Support
4.6 / 5
4.3 / 5
Functionality
4.3 / 5
4.2 / 5
Last Review Written
August 23, 2024
December 28, 2022
Pros/Cons
Pros
- We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.
- I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
- The experience has been very positive and we will continue to use HelpDesk as we have had many benefits from it.
Cons
- I went to cancel it and it had charged me yesterday even though we have not been using it.
- There are spam and bot with fake tickets, I have to delete them frequently.
- It can reflect badly on the organization if representatives are not professional. Some cultural differences may occur and miscommunication can happen.
Pros
- The flexibility is key for us and the ease of use. If something is quite the way you like you can easily configure it and change it on the fly which is great.
- Excellent experience had by all. Team were responsive and felt like we had support from all areas.
- It's really easy to use, and it helps that it looks like a windows desktop. I like that I can customise most of the screens and can easily get to the information I need.
Cons
- It has taken awhile for the installation and setup - meaning that we are unable to use workbooks yet, because of problems with the initial setup with workbooks.
- Some times we have difficulties with the reports function. We found some troubles with planning tools and the synchronization with the software.
- There are too many tabs and it's confusing. If I put in a part number, only a portion shows in the tab.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
