# IncidentMonitor Software Reviews, Demo & Pricing - 2026 > Review of IncidentMonitor Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/issue-tracking/incidentmonitor-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / IncidentMonitor Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # IncidentMonitor 2026: Benefits, Features & Pricing Wondering if IncidentMonitor is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview IncidentMonitor 4.1 [(7)](https://www.softwareadvice.com/issue-tracking/incidentmonitor-profile/#reviews) Pricing Starting at $36.00 per month ### About IncidentMonitor IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process templates with an integrated workflow process designer, self-service portal and service catalog forms designer to customize and extend the solution. Key features include ITSM, customer service and support, help desk, service catalog, web self-service, knowledge base, live chat and field service functionality. Performance metrics are available through dashboards, canned reports, report query tool and export features. Reports are available in PDF, HTML, or XLS. The open integration functionalities enable users to broker service requests and engage partners. IncidentMonitor runs on a Windows operating system. Clients can access the solution remotely via mobile applications for iOS and Android devices. Support is available via online service desk, phone and email. Wondering if IncidentMonitor is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## IncidentMonitor User Interface ## Popular IncidentMonitor Alternatives Main Product IncidentMonitor 4.1 [(7)](https://www.softwareadvice.com/issue-tracking/incidentmonitor-profile/#reviews) Ratings Breakdown - 4.29Ease of use - 3.50Value for money - 4.50Customer support - 3.25Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) 4.6 [(205)](https://www.softwareadvice.com/crm/issuetrak-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.56Value for money - 4.74Customer support - 4.39Functionality Pricing Starting at $478.00 per month Get Price Alternative Product [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.62Customer support - 4.39Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [OTRS](https://www.softwareadvice.com/crm/otrs-profile/) 4.4 [(96)](https://www.softwareadvice.com/crm/otrs-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.46Value for money - 4.26Customer support - 4.40Functionality Pricing Available upon request Get Price ## IncidentMonitor Pricing and Plans Starting price: $36.00 per month Free Trial Free Version Basic $36.00 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IncidentMonitor Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of IncidentMonitor Alerts/Notifications Analytics Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Availability Management Catalog Management Change Management Chat/Messaging Client Portal CMDB Configurable Workflow Configuration Management Contract/License Management Customer Database Customizable Branding Customizable Fields Customizable Reports Dashboard Dashboard Creation Data Import/Export Email Management Incident Management Interaction Tracking Inventory Management Issue Auditing Issue Scheduling IT Asset Management Knowledge Base Management Knowledge Management Live Chat Mobile Access Mobile App Multi-Language Online Forums Performance Metrics Prioritization Problem Management Procurement Management Project Management Real-Time Chat Recurring Issues Release Management Reporting & Statistics Scheduled/Automated Reports Service Catalog Service Reporting Social Media Integration Support Ticket Management Surveys & Feedback Task Management Templates Ticket Management Widgets ## IncidentMonitor User Reviews Overall Rating 4.1 Ratings Breakdown 5 57% 4 14% 3 14% 2 14% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 3.5 Customer support 4.5 Functionality 3.3 Have you used IncidentMonitor and would like to share your experience with others? VR Verified Reviewer Internet 201-500 employees Used other for more than 2 years Review source Reviewed March 2021 Amazing support team 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I was pleasantly surprised with the professionalism and responsiveness of the customer support team. The software itself is easy to use and easy to customize. Cons: The feature list could be updated and improved. Read More CM Claire M. Information Technology and Services 5001-10000 employees Used daily for more than 2 years Review source Reviewed November 2016 I love this product! 5 10 years ago, I was asked to research & purchase a software tracking system for a new helpdesk I was implementing. During the initial demo, all questions were answered with "yes, we can do that" and this application accepts and processes email - how great is that! Shortly after implementing the product, we were amalgamated into 5 different ministries, with 5 different helpdesk processes. We did a review & again, this product came out on top. The application has grown & improved over the years. I still love it and our clients are really happy with what we've done, via customer surveys that we implemented. There are so many things this application can do so it takes time to understand everything, but once you do, WOW there is no end to it. I now support it full time as there is so much more to do and I can configure it to suit my ministry's needs. Over the years, my organization has made requests for special configuration changes and the answer is still "yes, we can do that" and they do it. A recent comment I heard was "isn't it nice that we can make these configuration changes ourselves instead of having to send them off and wait months to get them done." The price includes all the modules so there is no "add ons" and no additional costs or surprises. If you purchase this product, there is no looking back! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The fact that I can configure it myself. My previous experience is to send our configuration changes off and wait for approval, then someone to do the work. That can take months. I can do the work quickly and efficiently. The people on the support side are great people and do their best to accommodate you and your time commitment. Cons: Having worked with it for many years, there isn't much I don't know about the product. If I had to say anything, I would like to see the option to choose the color of each project because when you link one project to another, it can be difficult to know where you are as all projects look the same. Can be a bit confusing if you are not paying attention - however, that is a small thing overall. Read More RG Ron G. Computer Software 2-10 employees Used daily for less than 2 years Review source Reviewed November 2016 Barely acceptable 2 When a client of mine told me they were getting a new incident management system, I was excited. Until I saw and used IM. Maybe this was top-drawer 15 years ago. But, by today's standards it falls short. For general look-and-feel think Windows 95 and Classic ASP. If you wondered why all of the screenshots are blurred... Looks aside, usability and functional workflow is just a mess. Frustrating, dreadful stuff. Ratings Breakdown 2 Ease of use 2 Value for money 2 Functionality Pros: Can't think of anything Cons: well, pretty much everything. The UI and UX are simply horrible. Dread using this software, but am forced by one of my clients. Vendor Response It was top-drawer 15 years ago and it still is. The client you speak of is no longer an active participant in maintenance and as such has not upgraded in several years. They have terminated maintenance a few years ago and still the use the product - sounds like a stable application to me. You are more than welcome to contact us and see the latest version We'd love to get your feedback as to how to improve the product. Replied November 2016 Read More CC Carmine C. Used unspecified for unspecified Review source Reviewed May 2016 It sounded too good to be true 5 It sounded way too good to be true. They promised us a lot of functionality for a price that seemed unbelievable. Well, I was wrong. They delivered what they said they would in the short project timeline. We were really impressed with their professionalism and positive get it done attitude. We never heard "we can't do that". They always had options to provide the functionality we needed. Their forms designer and workflow designer are all you really need to get the job done. We really loved the custom web portal that we could design ourselves very easily. It really makes it simple for our users. Pros - Design your service interface with a kiosk like feel - Design just about any form with no coding - Design any workflow with no coding - Person, group, vote or multi-level approvals - Service targets all policy based and simple to set up - Multi-lingual so all communication in user's language - Integration with other business systems is seamless - Web services / XML etc allow other systems to integrate - Host multiple help desks easily and securely - Messaging is simple and very customizable - E-mail integration is excellent - Windows, web and mobile client software - Simple administration and operation Cons - There are a lot of features in this product that can take some time to get your head around what is possible with this software Ratings Breakdown 4 Ease of use 5 Customer support Read More DM Darrell M. Used unspecified for unspecified Review source Reviewed May 2016 Easy to use and easy to adapt to our corporate standards, process flows and design 5 The great thing is that IncidentMonitor easily adapts to our business. It came with lots of free itil process templates. But as we have our own process flows we needed to adapt the flows. This was very simple to do with what they call the workflow and process designer. With the last update we also were also able to create multiple self service portals using logo's from our customers. They love it. With the service catalog designer we created smart forms and published those in the portals. the cons are that the tool offers so much that we probably don't use all. But I don't know if that really is a con. Overall great tool. Support from Monitor 24-7 is very personal. Usually we get direct access to people who know what they are talking about. Ratings Breakdown 5 Ease of use 5 Customer support Read More LW Ludwig W. Computer Software 51-200 employees Used other for free trial Review source Reviewed September 2018 ITSM Evaluation of Incident Monitor 24-7 3 Overall a valuable ITSM solution for smaller applications and smaller companies. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: the product does what it needs to do in a very simple way. Nothing fancy. based on an Object model framework. Automatic creation of incident ticket. Automatic knowledge base upload when entering request qualification. Combination of workflows and sub-workflows. Possibility of architectural modeling. Linking of documents. Dashboard function. Cons: Older technology based on MS framework. Read More re richard e. Used unspecified for unspecified Review source Reviewed May 2016 Great plate-form for Incident Managemnt 4 We have been using Incident Monitor for more than three years now. The great pros is intuitivity. IM is easy to use and to personalize. We have been able to build several projects that are currently functioning correctly. The cons is that all the features are not supported with ie8 Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? Our experts can help you compare IncidentMonitor with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice