About Jira

Jira Software is a software development tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools, to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online suppor...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

8,963 Reviews of Jira

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4,453)

4,453

4 stars

(3,480)

3,480

3 stars

(852)

852

2 stars

(122)

122

1 stars

(56)

56

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 8963 results

December 2019

Julian from Information Technology & Services

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2019

Go Agile with JIRA!

Jira is very easy to use from the user perspective, as well as operating it from the Admin perspective. Overall I personally suggest this product, although its price not being very welcoming, it's definitely worth the money! If you're a very large organization you definitely will want to try Jira.

Pros

Jira is a very good platform for organizing your team and projects using Agile/Scrum or Agile/Kanban. Whichever option you will choose you are covered! With its extensible platform through plugins you will never get tired of Jira. The installation is pretty much straightforward and with latest versions you can also make it HA, for instance on AWS, quite easily.

Cons

Although the product is very mature, feels also like a big giant monolith although its plugin architecture. Also, plugins are too much expensive for just simple features. There should be much control from the Atlassian Marketplace, which should follow more an App Store logic like Apple's or Google's one.

Reasons for Choosing Jira

Jira is way more famous and most of the Agile coaches working in the field, are already aware on how to use and customize it, based to their needs.

June 2020

Jon from Beck Business Solutions

Company Size: 1 employee

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

June 2020

The industry standard for managing the Software Development Lifecycle

I've used everything from Excel spreadsheets to MS Access to MS Project and I find that JIRA is the best bang for the buck when managing our SDLC.

Pros

We use JIRA online and it's dead simple to create and manage complex tasks. I love the ability to integrate with great packages like Confluence (which is SOOOO much better than Slack!).

Cons

Getting new employees up to speed on using the software is more time consuming that it should be. I'd prefer a more intuitive UI.

Reasons for Choosing Jira

JIRA matches our software development process (which changed from Waterfall to Agile over time). I also like the flexibility hosted JIRA online gives us to add/administer users and tickets from anywhere.

May 2018

Jonathan from Wormhole Events CiC

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

May 2018

Good features let down by a difficult hard to use UX

Integrates well with other tools including slack and visual studio online

Pros

We moved to JIRA from Visual Studio online because it supported Kanban better than Visual Studio Online at the time. On the plus side, it integrates brilliantly with Slack our team communication tool of choice. You can tag stories, create reports and link to tasks easily and very efficiently with the tags displaying in Slack conversations as JIRA links. Working with Visual Studio Git we tag all of our stories with the JIRA story numbers and they link together very efficiently. Confluence is included which is a Sharepoint equivalent. This allows you to create knowledge bases of information about your projects which you can use to document your product. You can easily embed reports into this using tags or the query tools. There are a great set of features and this tool integrates well with other systems

Cons

The UX changes on a fairly frequent basis and from experience not in a good way. It is still quite difficult after a year of using it to remember where things are because the controls are not as intuitive as they should be. There are a number of bugs with how the UI displays (particularly in swimlane kanban mode) and although it has fault reporting options, you don't feel that any changes you suggest or bugs you report are used. Confluence often feels like a poor persons version of sharepoint (which is not a recommendation) as it feels clunky creating pages, sections or defining navigation. The query tools are a bit like sql and partially fill in with suggestions but can be fiddly for the BA to create. This is a tool I would really like to recommend given how trendy it is but sadly after a year using I can't because whilst it's features are excellent it lacks ease of use.

April 2020

Glenn from Medical

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

April 2020

Great Collaboration Tool For Teams

Great way to collaborate with team members and outside vendors on ticketing and projects, with a lot of integration opportunities. Would highly recommend to users not currently using JIRA.

Pros

It is a feature packed program that helps teams collaborate using a ticketing system. Much easier way to work with team members to fix issues, deploy updates and collaborate. Using this system between employees, departments, consultants and others we have been able to streamline collaboration on projects. It also has a lot of integration, including with Slack, to expedite notifications.

Cons

There is definitely a learning curve with this project and it can be a little hard to get the hang of, but once you do, the UI of the program will make sense.

Reasons for Choosing Jira

More features and integrations over Basecamp.

March 2020

Richy from Catholic Connect LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2020

Best Bang For Your Buck

It's the best software out there to manage a team so overall I am very happy and so are all of my developers.

Pros

Jira makes it super easy to manage a team and helps each developer stay on top of their tasks, keep track of everything they are doing, and easily communicate with other team members.

Cons

Maybe a bit of help with integration would be amazing for anyone that has no idea what they are doing but otherwise it is AMAZING.

Reasons for Choosing Jira

I tested both of them and Jira was more user friendly.