LiveAgent vs Zoho Projects

RATING:

4.7

(1578)

LiveAgent has 1578 reviews and a rating of 4.68 / 5 stars vs Zoho Projects which has 503 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (1578)
4.4 (503)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 8, 2024
April 18, 2024
Pros/Cons
  • Pros

  • Its feature set is quite good with good technical ability to answer questions.
  • Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
  • Cons

  • I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
  • Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Read all user reviews
  • Pros

  • Zoho Projects integrates well with Zoho CRM, so it's a great choice if your salesflow involves Lead -> Sales -> Client PM.
  • I also love the clean and easy to use interface. Excellent, Excellent, Excellent.
  • Cons

  • Zoho products are inferior when comes to user interface and usability.
  • The system doesn't remember your preferred view and constantly changes on you. The Kanban view is next to useless.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos