ManageEngine ServiceDesk Plus vs Salesforce Platform

RATING:

4.4

(207)

ManageEngine ServiceDesk Plus has 207 reviews and a rating of 4.39 / 5 stars vs Salesforce Platform which has 314 reviews and a rating of 4.32 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (207)
4.3 (314)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 26, 2024
March 28, 2024
Pros/Cons
  • Pros

  • The amazing thing about ServiceDesk is its ability to automatically provide the new employees with the new information they need.
  • The software is user friend and simplifies the help desk processes. It adheres to the best practice ITSM workflows.
  • Cons

  • There seems to be no application development to fix their shortcomings and flaws.
  • Some of the maintenance screens are hard to figure out.
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  • Pros

  • It's the best CRM out there. So long as you have a salesforce guru on your team, anything can be built or accomplished.
  • It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way.
  • Cons

  • Additional features can be pricey, customer service is terrible, they'll charge you for everything additional.
  • It's difficult to navigate and it's sometimes visually overwhelming.
Read all user reviews
Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos