osTicket vs SpiraTest

RATING:

4.3

(52)

osTicket has 52 reviews and a rating of 4.33 / 5 stars vs SpiraTest which has 105 reviews and a rating of 4.04 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (52)
4.0 (105)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
May 28, 2024
April 4, 2024
Pros/Cons
  • Pros

  • Open sourced, customizable, very easy to use and multi-user.
  • It's fairly easy to customize and is very intuitive. It has an active support forum and community supporting it.
  • Cons

  • Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.
  • Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected.
Read all user reviews
  • Pros

  • Can share and re-use test content. Can create instances of a test that allow for snapshots relevant to the time of execution.
  • Ease of use, easy to understand. Manages whole STLC together.
  • Cons

  • Limited features for defect management. Too many formatting possibilities for text inputs.
  • My only compaint is the lack of integration with Axosoft Ontime. Although it is my understanding that is coming very soon.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
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$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos