# Request Tracker Software Reviews, Demo & Pricing - 2026 > Review of Request Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/issue-tracking/request-tracker-profile --- [Home](https://www.softwareadvice.com/) / [Task Management Software](https://www.softwareadvice.com/project-management/task-management-comparison/) / Request Tracker Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Request Tracker 2026: Benefits, Features & Pricing Wondering if Request Tracker is right for your organization? Our Task Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Request Tracker 4.3 [(3)](https://www.softwareadvice.com/issue-tracking/request-tracker-profile/#reviews) Pricing Starting at $25.00 per month ### About Request Tracker Request Tracker is an issue tracking solution that helps organizations track and manage customer requests and internal project tasks utilizing custom workflows, built-in dashboards, search functionalities and more. It enables team leaders to configure permission rights, set-up task priorities, track employee time and monitor ticket activity, whilst maintaining compliance with GDPR regulations. Request Tracker's asset management tool enables staff members to search and track IT and facility assets based on department, name, ticket status and owner. It lets IT professionals create a centralized knowledge base to address frequently asked questions (FAQs) via research articles and canned responses. Additionally, the graphical lifecycle creator allows supervisors to create, manage and define actions and conditions to automate workflows. Request Tracker comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It is available for free and on monthly subscriptions and support is extended via documentation, community forum, FAQ, live chat and other measures. RT offers Cloud and on-premise deployments with o... perational and product support plans. Wondering if Request Tracker is right for your organization? Our Task Management Software selection experts can help you in 15 minutes or less. ## Request Tracker User Interface ## Popular Request Tracker Alternatives Main Product Request Tracker 4.3 [(3)](https://www.softwareadvice.com/issue-tracking/request-tracker-profile/#reviews) Ratings Breakdown - 4.67Ease of use - 5.0Value for money - 3.33Customer support - 4.33Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15391)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price Alternative Product [GitHub](https://www.softwareadvice.com/project-management/github-profile/) 4.8 [(6179)](https://www.softwareadvice.com/project-management/github-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.63Value for money - 4.34Customer support - 4.66Functionality Pricing Starting at $4.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Request Tracker Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Starter $25.00 per user, per month Plan includes: - 5 user minimum - Access to RT's full feature set - Unlimited External users - 10GB secure storage - Community support Business $35.00 per user, per month Plan includes: - 10 user minimum - Access to RT's full feature set - Unlimited External users - 30GB secure storage - Email support - 7-day backups - Custom domain Growth $45.00 per user, per month Plan includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 75GB secure storage - Email and chat support - 14-day backups - Custom domain - SSO Enterprise $105.00 per user, per month Plan includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 1TB+ secure storage - Email and chat support - 14-day backups - Custom domain - SSO - Data residency options - Data redundancy with automatic failover Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Request Tracker Features - Popular features found in Task Management Assignment Management Collaboration Tools Commenting/Notes Deadline Management Dependency Tracking Prioritization Project Tracking Resource Management Task Editing Time Tracking To-Do List Workflow Management - More features of Request Tracker Access Controls/Permissions Activity Dashboard Activity Tracking AI Summarization Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Responses Automated Routing Calendar Management Change Management Chatbot Chat/Messaging Client Portal Configurable Workflow Contract/License Management Customer Database Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Drag & Drop Email Management Email Templates Email-to-Task Conversion Gantt/Timeline View Generative AI Help Desk Management Incident Management Inventory Management Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Live Chat Macros/Templated Responses Mobile Access Mobile App Monitoring Multi-Channel Communication Performance Metrics Personalization Problem Management Project Management Project Planning Project Templates Real-Time Chat Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Release Management Reporting/Analytics Reporting & Statistics Role-Based Permissions Rules-Based Workflow Scheduled/Automated Reports Search/Filter Secure Data Storage Self Service Portal Service Catalog Service History Service Level Agreement (SLA) Management Service Request Management Single Sign On Spreadsheet View SSL Security Sub-Task Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Board View Task Management Task Progress Tracking Task Scheduling Task Tagging Third-Party Integrations Ticket Management Workflow Automation ## Request Tracker Integrations Zapier Integration rated undefined from -1 review PagerDuty Integration rated undefined from -1 review ## Request Tracker User Reviews Overall Rating 4.3 Ratings Breakdown 5 33% 4 67% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 5.0 Customer support 3.3 Functionality 4.3 Have you used Request Tracker and would like to share your experience with others? CF Christopher F. Verified reviewer Computer Networking 2-10 employees Used daily for more than 2 years Review source Reviewed March 2025 RequestTracker review 5 Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Extremely flexible and performant system Good UI and very mature data structure Well coded Cons: Perl language for scrips is hard but Gen AI helps Reasons for choosing Request Tracker Open source and light weight. Tonnes of third party extensions and plugin architecture. Read More LP Loïc P. Verified reviewer Marketing and Advertising 201-500 employees Used daily for more than 2 years Review source Reviewed March 2024 Très bon logiciel de ticketting 4 Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT. Ratings Breakdown 5 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: Avantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes Cons: Inconvénients: - La mise en place du SSO Reasons for choosing Request Tracker Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients) Read More BH Bart H. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed October 2022 Rt as servicedesk 4 We were happy with the software as servicedesk. Alerting, notifications, searching, escalation. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: Free open source, linux, fullt customizable, good dashboards and integrations. Cons: No integration with other tools as solarwinds or confluence so we changed to jira Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Task Management Software [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3007) Recently recommended **59** times [Smartsheet](https://www.softwareadvice.com/project-management/smartsheet-profile/) **4.5** (3514) Recently recommended **56** times [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) **4.7** (153) Recently recommended **29** times [Nimble Enterprise](https://www.softwareadvice.com/project-management/swiftalm-profile/) **4.4** (9) Recently recommended **18** times Stuck Between Options? Our experts can help you compare Request Tracker with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice