About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

170 Reviews of Salesforce Platform

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(76)

76

4 stars

(71)

71

3 stars

(17)

17

2 stars

(5)

5

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 170 results

May 2018

Naveen from Astrea IT Services Pvt Ltd

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2018

Flexible development platform on the cloud

The Product is very powerful. It provides flexibility to build almost any kind of applications. Business users can build useful apps without taking help from developers. Extensive set of resources are available to build expertise on the platform. Also customers/partners are always available to answer to queries.

Pros

Force.com platform (Lightning) is very powerful development platform on the browser. It can be used to build applications for any industry. The pricing is on per user per month basis. Many tools like Validation rules, Workflows, process builder are available for business users. These tools allow business users to build apps on the platform with fairly complex logic. For additional functionality, developers are needed. Developers can build more advanced features using Apex, Visualforce and Lightning Communities. Trailhead and developer account are free resources available to build expertise on the product. Excellent community of customers/partners is available to support queries.

Cons

Like any complex software there is a steep learning curve. Hiring developers in the US on the platform can be expensive. The license pricing may also be expensive for small businesses.

December 2019

Ignacio from Lucid Software

Company Size: 501-1,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Was not used to it at first, now I would not go back.

great way to navigate information. Account/Opportunity views are so much easier to view and edit. This was definitely a step in the right direction with the platform.

Pros

Lightning view took Salesforce to a whole other Level. It is cleaner and sharper and over all a better easier way to navigate through the platform.

Cons

At first it was really hard to use because I was not used to it. I had been using the classic view for so long that this just didn't fit the way I worked. Once I was forced to use lighting and got used to it. I don't know why I was punishing myself using the other view

January 2020

Sarah from Hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Highly Recommend This Product

We use this program daily/all day. It has provided us with a great way to track leads and our progress with each guest we encounter. The reporting tool also lends a great hand when it comes to marketing.

Pros

It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.

Cons

When it comes to reporting, some of the fields can be a little difficult to understand but if you spend a moment learning your way it ends up not being a problem.

October 2019

Jorge M. from Dell

Company Size: 10,000+ employees

Industry: Computer Hardware

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2019

Everything in one place

Before lightning, we had 2 software, one for chat and email, another one where we create the cases and logs, now everything is in one place.

Pros

Email, chat and logs platform in one place, you can chat with your customer, sent emails and reply, attach files in the logs (cases), this software have embedded the ScreenMeet software and works great, you can have remote connection.

Cons

In the start some bugs and errors, they were fixed couple months after. Chat: no timer added yet, you don't know how long is the current chat. If you have 2 chats, they are open in 2 tabs, if one customer close the chat, you don't know it until open the tab, should be great if there is an alarm or sound.

February 2018

Michael from Computer Software

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

February 2018

Powerful Once You Learn How to Use It (But Expensive)

Pros

Salesforce is the backbone of our company. It is tied into everything and used by every team. It is incredibly customizable and it seems they have a way to do almost anything you need. We use it for Sales, Support, Marketing, and product feature usage. We have it hooked into other apps and other saas products. This is the product that will scale with your business and can support a company at any stage of growth. There are a ton of integrations out of the box (on their salesforce exchange) and their APIs allow savvy developers to build custom integrations that aren't available.

Cons

When the company initially implemented it, they tried to "wing it" and it was a complete mess. You really need someone who knows what they are doing to setup, administer, and maintain the software. It is also expensive. We got grandfathered into some great pricing, but if we weren't, we're not sure we would be able to continue to use SFDC as we grow. SFDC also loves to gobble up other apps and brand them with the SFDC name. So they have become a jack of all trades - however, some of the things you can't do are surprising (just go check out their community page for all of the list of enhancements that haven't been implemented). For example, we use cases for our help desk, but there is a lot of functionality missing compared to a best in breed help desk software like ZenDesk. Support is terrible here by the way. They really push you toward self-service or community based service. You're lucky if you ever get a response.