Additional features can be pricey, customer service is terrible, they'll charge you for everything additional.

It's difficult to navigate and it's sometimes visually overwhelming.

It's the best CRM out there. So long as you have a salesforce guru on your team, anything can be built or accomplished.

It was successfully integrated with our legacy systems and even the complicated business rules are handled in a clean way.

I love SF- easy to use / dashboards make so everything has its own place.

This software has a ton of options and features available. It's pretty seamless to integrate this with the sales team.

Lots of dead space in some of our screens, lots of white, poor accessibility options.

Overall I think Salesforece is a great platform. It is the #1 CRM in the world for a reason.

A cost effective and well integrated PAAS solution for Salesforce that if you use Salesforce and need the ability to extend your capabilities is well worth investing in.

Very positive experience. Salesforce does a great job with their products.

I love it's customizability, the app exchange, and the Salesforce Community. The app exchange is great for free (or sometimes paid) solutions to add to your Salesforce instance and its capabilities.

No flaws compared to normal Salesforce, but I assume the higher price is the reason that my current company isn't using it so maybe it is overpriced.

Easy to use / easy to train new hires so they can start using it, their cust support is incredible and again it feels great to know all our data is being handled for such a good company.

It is very stable and a pleasure to work with. The REST API Developer Guide is very welcome and usefull.

Pleasant, since its way better than the previous one I used.

It really helps me in my Customer Service daily activities. Speechs, right-on-time information, useful dashboards, it all makes Salesforce an useful tool.

Too confusing to use at time and not incredibly intuitive.

It has provided us with a great way to track leads and our progress with each guest we encounter. The reporting tool also lends a great hand when it comes to marketing.

For nonprofits, the nonprofit success pack is a great starter kit and you can't beat the price - free for up to 10 users.

It gets stuck in the lightning path allll the time.

The Salesfore community is great because you can pretty much find an answer to any question you may have.

I work at a company built on Salesforce. Great with integrations and also managing workflow, business, etc.

Some times lag's and we need to constantly refresh the page and is not easy to set up with all internet browser.

With the vastness of customizable features within the application, it can be a confusing transition to Salesforce.

The licensing became an obstacle as we continued to grow.

I love how easy it is to use. It feel like the interface is way friendly.

Ease of use, Ability to update & make changes to client info, easy to sync with other programs.

This program is very good to make attention of the costumer easy to check all information about the system example client support and enterprice product.

It's hard for me to find something positive to say here, as my colleagues and I were all pretty happy with the old platform.

Overall this forced upgrade has been very inconvenient for us.

The deployment process has been a bit difficult because of migrating files over from our previous application.

While the initial switch from classic was a little rough from a users standpoint, now I couldn't go back to use classic. It is so much more intuitive and is a nice and sleek experience.

New user interface is, by far, greater than the last one. Creating custom list is a really nice feature of this platform.

I love how this platform works and integrates with so many other tools, allowing for easy tracking and monitoring of leads, successes,etc in the client life cycle.

Your company can integrate its system with Salesforce pretty well. It's easy to do and the breadth of information available is excellent.

The ability to create Applications for Salesforce through either coder level or via no code makes integrations and extension of the Salesforce platform simple and quick.

The UI looks great, and building out applications is very easy.

Report building can be difficult due to all the fields and options. Tasks were not synced to Outlook tasks - want more integration with Outlook.

Salesforce is a great software for tracking prospects and current accounts. Loved the ability to schedule evens.

The product is so embedded in all that we do and are and with a lack of comparable products to move to, we feel like we are trapped and forced into paying the new prices every year.

I'm able to be so much more efficient with the switch to lightning. The tab functionality and the layout of the pages make it so much more user friendly.

It can be customizable and lets add the fact that we can integrate other tools such as NiceCX or VRA to better assist our clients.

Being stuck with this as the interface for it is simply unacceptable. I do not think there are many worse mobile adaptions of a platform as this one.

The software is quite easy to use and it has good features for developing apps and extending a CRM's reach and functionality.

We were able to integrate workflows from lucidchart to make it easier when troubleshooting issues with our clients as well as integrating VRA tools and NIce CX.

We liked the ease of use and ability to track all customer data including lead generation, calls, management and financials.

Support is terrible here by the way. They really push you toward self-service or community based service.

It has been an amazing experience using the lightning Platform.

We are so grateful for Lightning Platform. It was the perfect remedy to help us build a stronger community.

In the start some bugs and errors, they were fixed couple months after. Chat: no timer added yet, you don't know how long is the current chat.

I can say that we have used Salesforce for a long time and have found it reliable and easy to use.

With SysAid, we like the AD integration, Asset Inventory and cost.

Superior, Best, easy to use, the better, like no other.

I have enjoyed use of the sysaid platform and will continue to recommend it to organizations for quick delivery. It is cost effective and has a great support structure.

The main disadvantage is the insane price, because of which the product is simply not available to small teams.

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

I like just how easy this product is to use and the ease for the end users to put in tickets.

We like the ease of use. Our users are able to quickly get to the information or form they need.

The Asset Management, Automated Updates/Upgrades and the ease of the implementation.

The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money.

I liked the flexibility and ease of implementation of this software. Also, it was easily customizable to suit our specific need, this was a major plus for us.

Very attentive and knowledgeable. I was sad when implementation was done.

The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog.

Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.

Great ticketing system for any company with a Support team.

I really like here is the integration with other software. And Also admire that this product is very easy to use.

Low acquisition cost for licenses. Supported and certified ITIL processes.

I like how the integration with the AD, because the users used the same password. I like that you can take screen shots and have evidence of a incident.

SysAid has been very good at helping us get set up and functioning.

They have great response time on issues and always willing to help.

Some of the integration setup was confusing at times.

So far I haven't found anything that I Dislike about SysAid.

Weak project management module, not standard and poor performance. No real dependencies in task.

We have been satisfied with SysAid and it's ability to help us do our job more efficiently.

This is difficult for us as we do not have the full/complete version of Sysaid.

US Dollar

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.


Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users. 


Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.


Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.



LongDescription

Web App Development

Visual Modeling

Source Control

Compatibility Testing

For Developers

Database Support

Access Controls/Permissions

Approval Process Control

Mobile Development

Event Tracking

No-Code

Geolocation

Integrations Management

Customizable Fields

Collaboration Tools

Accounting

Contact Management

Configurable Workflow

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Business Process Automation

Deployment Management

Iteration Management

Reporting/Analytics

Web/Mobile App Development

Debugging

Drag & Drop

Task Progress Tracking

Software Development

Third-Party Integrations

Data Modeling

Document Management

Code Editing

Code Development

Integrated Development Environment

Graphical User Interface

Performance Management

Data Management

Workflow Configuration

Task Management

Mac OS

Web browser (OS agnostic)

Windows 10

Employee Apps Starter: $25 per user, per month.
Employee Apps Plus: $100 per user, per month.
Heroku Enterprise Starter: from $4000 per company, per month.
App Cloud Unlimited: contact Salesforce for a quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Platform

In Person

Live Online

Webinars

Documentation

Videos

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.

The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer-grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.

Analytics

Support Ticket Management

Surveys & Feedback

User Management

Status Tracking

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Activity Tracking

IT Asset Management

Real-Time Monitoring

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Automated Routing

Assignment Management

Full Text Search

Data Import/Export

Customer Support

Problem Management

Event Logs

Email Templates

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Uptime Reporting

Server Monitoring

Mobile Access

Dashboard Creation

Inventory Tracking

Service Reporting

CMDB

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Maintenance Management

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Real-Time Updates

Email Management

SysAid offers 3 editions: Help Desk, ITSM, and Enterprise.
All plans can be enhanced with SysAid Copilot - a generative AI solution that highly improves IT efficiency using the most advanced AI capabilities in the market.

Salesforce Platform vs SysAid

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons