Ratings & Reviews

Overall Rating

4.25 / 5 (169)

4.36 / 5 (179)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 13, 2020

January 21, 2020

Pros/Cons

  • Pros

  • I love how easy it is to use. It feel like the interface is way friendly. I love how clean it looks.

  • It is very user friendly, offers great customization, and is great when it comes to keeping all tasks organized and on track.

  • Cons

  • When it comes to reporting, some of the fields can be a little difficult to understand but if you spend a moment learning your way it ends up not being a problem.

  • Training and support is a bit lax and could use a better forum/chat/phone line to be able to access when questions do arise.

  • Pros

  • We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

  • The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail.

  • Cons

  • The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

  • It sometimes feels cluttered but there are so many features we have enabled, I'm not sure if it's possible to avoid the clutter.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots