About Shake

Shake is a bug tracking and reporting solution that enables development and QC teams to handle issues across mobile applications that supports Android, iOS, Flutter, and React Native.

Each bug report arrives already pre-filled with a ton of useful data points, such as activity logs, device information, black box data, screenshots and/or video, attached files and more. The SDK can be customized by attaching custom logs and sending custom variables, thereby adapting to every application's unique setup.


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17 Reviews of Shake

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

June 2021

Ruben from Lessgo

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Brilliantly easy to set up tool for in-app reporting

Shake has allowed us to gain real insight into real issues our users were having during our beta phase, then later during QA. Rather than spending weeks to try and figure out what went wrong, we're right on top of things and have fixes out in no time.

Pros

It's incredible how easy it was to set up Shake with our existing Flutter application, especially given how new Flutter is to the market. In a few lines you'll have your first reports coming into a beautifully designed dashboard. Compared to Crashlytics, for example, the reports are so much more useful and descriptive — including a whole history of what actions the user took up to that point, logs, and metadata.

Cons

There's not that much to remark on. The few times we did have questions, their customer support helped us straight away.

Reasons for Choosing Shake

Easy to use, great insight, good pricing. Simple, really.

September 2021

Smiljan from Bulbshare LTD

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Great product, great support.

We were searching for an alternative solution to our used software. At that point allot of other solutions were too expensive or too complicated to use. After running a free trial, we decided to go with a payed plan. Main reason was the dashboard that gave us detailed infos to fix issues that users reported. And also simplicity of the bug reporting controller used in our apps. They have a very good responsive support team that takes care of you if you need any help.

Pros

Easy to use. Helps us understand users complex bug reports.

Cons

There were some minor issues along the way. But support team is amazing, so that was sorted really fast. Nothing to complain.

Reasons for Choosing Shake

Price, SDK integration, support

Reasons for Switching to Shake

Other products were too expensive for us at that point. For example: Instabug is way expensive with integration issues and slow support.

November 2021

Elizabeth from RedStar Ticketing Ltd

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

The best 'shake to report' software we found, with incredible customer support

Pros

It was so reasonably priced with great and fair upscaling bands. We had regular check ins with [SENSITIVE CONTENT] who could not have been more helpful and we gathered a great deal of immediate data that we used regularly thereafter that we would not have had a chance to gather had it not been for Shake. We would definitely have continued with Shake if our project had continued to a customer trial as planned.

Cons

There was nothing we didn't like at the stage we were using it at

Reasons for Switching to Shake

Instabug did not host their data in the EU which was a must for our shareholders. They were also very expensive and impersonal. TestFairy was great initially but their upscaling bands took astronomical leaps and took themselves far from our budget limitations. I also Googled and communicated with an insane amount of companies and still found Shake to be the best choice, and more importantly the easiest to set up and get along with!

September 2021

Michael from Earlybyte

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2021

Easy to implement, stable (no maintenance) and exceptional customer support

Their team is exceptional when it comes to customer support. The customers' needs are taken very seriously and even their [SENSITIVE CONTENT] gets his hands dirty to help them.

Pros

It's easy to setup and once it runs it doesn't need any maintenance support. The UX is very intuitive and our users love the shake-to-report functionality and the annotations they can draw onto the screenshots.

Cons

Nothing really. We have one issue with our integration into ClickUp, but it isn't a deal breaker.

Reasons for Choosing Shake

same value for less money

August 2021

Divyanshu from Zaapi

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

One of the best bug reporting tool that saves countless hours of dev time

Shake is easy to use and helps us better understand each incoming bug report, even the most complex ones. It became a vital part of our quality assurance process.

Pros

Shake helped us upgrade our existing bug reporting process to a whole new level. Thanks to its easy-to-use bug reporting product, we managed to squash more bugs than ever before, resulting in a much more stable app. A must-have for any mobile development team, and great integration with Jira and Slack!

Cons

There’s nothing I currently don’t like about this software

Reasons for Choosing Shake

We did extensive testing and considered X, but found it to be a lot more expensive when compared to Shake while offering almost the same feature set we needed.

Reasons for Switching to Shake

Instabug is way expensive and also faced integration issues and no support was provided promptly, The features on basic plans are very limited.