# Web Help Desk Software Reviews, Demo & Pricing - 2026 > Review of Web Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/issue-tracking/web-help-desk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Web Help Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/alternatives/) # Web Help Desk 2026: Benefits, Features & Pricing Wondering if Web Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Web Help Desk 4.1 [(124)](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/reviews/) Pricing Starting at $753.00 one time ### About Web Help Desk SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management. The solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests. Web Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service. Web Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting. Wondering if Web Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Web Help Desk User Interface ## Popular Web Help Desk Alternatives Main Product Web Help Desk 4.1 [(124)](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.07Value for money - 4.11Customer support - 3.95Functionality Pricing Starting at $753.00 one time Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5256)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3688)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## Web Help Desk Pricing and Plans Starting price: $753.00 one time Free Trial Free Version Web Help Desk License $753.00 flat rate, one time Plan includes: - Incident Tracking - IT Asset Management - Knowledge Base - Ticketing Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Web Help Desk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Web Help Desk Alerts/Notifications API Asset Lifecycle Management Asset Tracking Audit Management Availability Management Capacity Management Change Management Compliance Tracking Configurable Workflow Contract/License Management Cost Tracking Customizable Branding Dashboard Dashboard Creation Email Management Help Desk Management Incident Management Inventory Management IT Asset Management Knowledge Base Management Knowledge Management Problem Management Procurement Management Project Management Release Management Requisition Management Search Service Catalog Supplier Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Editing Task Progress Tracking Task Scheduling Task Tagging Ticket Management ## Web Help Desk User Reviews Overall Rating 4.1 Ratings Breakdown 5 39% 4 43% 3 14% 2 3% 1 2% Secondary Ratings Ease of Use 4.1 Value for money 4.1 Customer support 4.1 Functionality 4.0 Trang H. Verified reviewer Architecture & Planning 51-200 employees Used daily for free trial Review source Reviewed January 2019 A great service management tool for your business 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: The Web help desk can be used by technicians and clients. The clients use it to submit a ticket and the technicians will provide an answer or solution to the clients. I think this tool is good for use in the company. The staff members can use it to report about their IT problems or request for assets that they need for their job. Cons: It's a paid tool so you need to pay for it. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed March 2018 Easy To Setup and Train End Users to Use 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Has tons of features and functionality AND it is easy to setup and utilize all of them. From start to full web help desk completion, it took roughly two weeks (not day to day) and it was fully setup and being used by all company staff to submit tickets, approve tickets, and for tech staff to reply and resolve tickets. Cons: Depending on how many techs you want to utilize the Web Help Desk it can become pricey. We only had 5-7 techs at any given time so the cost was not that bad. Read More SB Steve B. 501-1000 employees Used other for less than 2 years Review source Reviewed May 2017 Our experience with WHD has been ok to underwhelming 3 It allows us to measure how busy our Help Desk group is, we can identify patterns more easily now helping us to resolve problem areas more quickly. Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: It allows us to get statistics on our helpdesk calls. Our data center is able to create tickets automatically. It is a repository for all help calls that we did not have before so management can get an overall picture. We like that we can build custom reports and dashboards. Creating forms that can ask a user for data is helpful but we have not implemented any yet because it is cumbersome. Cons: The UI for the software is stuck in the 90s, very table oriented, Comments in the tickets have a lot of wasted space, we have to scroll constantly to see history. The table widths are not relative or resizable. Images are stored and provided to the user as links with generic names, half the time the link is a signature logo. Our users use screen shots in almost all of our tickets. Not being able to see the images without clicking on a link is painful. Also, we can not use the customizable forms because a user has to save their image to their local hard drive and then upload to the form. Many users don't have a clue how to do this so we have to use email. Because we have to use emails we get duplicate tickets because the software does not recognize a reply. Some of this is the lack of training for our users but if the UI was better we would send them directly to the website. We have compiled a list of questions and will be contacting SW to see if we are missing something in our configurations or if it is a lack of training. If we are not able to resolve most of these issues we will be looking for a different solution. Vendor Response We're sorry to hear of these difficulties you are having, but we are encouraged you plan to reach out to seek a resolution. We have a lot really talented people on our team that are willing and ready to help whenever you choose to tap us as a resource. As for you comments regarding providing instruction to your customers for common tasks involved in troubleshooting their issues, we have some advice. We suggest you create an FAQ to provide a set list of instructions to help with image capture and transfer to your help desk team. Alternatively, a solution like Dameware Remote Support from SolarWinds could lend a hand in the troubleshooting process, enabling your team to access an end-user's workstation and snap screenshots instead. The bonus is that it integrates with Web Help Desk. We hope this guidance is helpful. Looking forward to your outreach to address your other concerns. Replied May 2017 Read More VR Verified Reviewer Telecommunications 201-500 employees Used daily for less than 2 years Review source Reviewed February 2018 Ticket Tracking with Webhelpdesk. Easily submit and resolve issues with ticketing system 5 We easily are able to track resolution of issues and pull reports in order to look at trends. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Able to look up ticket type, or ticket content for repeat issues. Track issues by who submits them easily by searching. Setup custom requirements for ticket submission. Easily integrate it with Solarwinds to create tickets when there are issues on network. It can also be connected to Exchange to send out email notifications. Cons: It appears that it cannot send email notifications to Distro lists. Setting up tech alerts can be quite complicated to get everything configured the way you want it to. Read More VR Verified Reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed March 2018 Awesome program to do support tickets and track progress 5 Ratings Breakdown 5 Ease of use 4 Customer support 5 Functionality Pros: Allows end users to request and send tickets to Helpdesk and allows Helpdesk to document work and track everything that has been done Cons: There has been few issues with the LDAP properly syncing with the database. sometimes creates multiple duplicate users. some functions have too many options Read More VR Verified Reviewer Education Management 201-500 employees Used daily for more than 2 years Review source Reviewed January 2019 Web Help Desk: Great when it works. 3 Easy to deploy on a vm. Old clunky software with no real promise of a future since Solarwinds bought them. Was a good product at one time, but look for someone else at this point. Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: Great Mac integrations. Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice. Wish more low cost helpdesks would have these features in them. Cons: There are long standing bugs in the software. Solarwinds has been less than helpful in fixing them. They axed the VM template because they didn't want to rework it to be secure. The interface is dated and their "redesign" was a fresh coat of paint over a mess of a program. Read More VR Verified Reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 12 months Review source Reviewed March 2021 Clunky and Lackluster 2 It has been OK, but nothing amazing. I have seen better help desk features built-in to other software solutions, CRM's, ERP's, etc. Ratings Breakdown 3 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: I like that it all tickets can be automatically routed, and folks receive email notifications. You can place comments right in the ticket and mention others to notify them of action needed. Cons: The template forms that you can create for different types of tickets are boring and limited. Web technology has come a long way and it seems like it would be simple to allow us to create responsive forms to better guide users and force them to provide detailed information in certain form fields. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed November 2017 Great solution with low cost 5 Tracking of IT issues, tracking of trends Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ease of use, end users like the ease of submitting tickets by just sending an email through Outlook. Cons: Some of the back end setting could use a little refining to make things more streamlined. Otherwise a good solution. Read More VR Verified Reviewer Medical Devices 1001-5000 employees Used daily for more than 2 years Review source Reviewed December 2018 Good ticket system for ICT department 4 Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Web Help Desk is a modern solution for ticket based system. Modern UI and great reports. Cons: The mobile interface is not keeping up with iOS development. Read More VR Verified Reviewer Translation and Localization 11-50 employees Used weekly for less than 6 months Review source Reviewed December 2022 My review 4 Our prior system was severely constrained. It did not always function properly. Web Help Desk outperforms the prior system in every way, including alerts/notifications, service level agreement compliance, and comprehensive emails to techs. We enjoy the pop-up notifications that are depending on the report type selected by consumers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Excellent as a helpdesk ticketing system, that's the reason we acquired it, but it does so much more! It is a very handy tool for inventories, purchase orders, and other stuff. It clearly has more features than we imagined, and as we've utilized the product, we've been gradually implementing more and more of these. I enjoy the opportunity to create custom fields; with many products, you are limited to how things are configured out of the box; this is not one of those products. Cons: I feel that the whole configuration procedure is a little difficult and that it would be beneficial if it could be simplified. Read More Showing 1 - 10 of 124 Reviews [See All Reviews](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/reviews/) ## Web Help Desk Popular Comparisons [Guru vs Web Help Desk](https://www.softwareadvice.com/help-desk/guru-profile/vs/web-help-desk/)[Connecteam vs Web Help Desk](https://www.softwareadvice.com/hr/connecteam-profile/vs/web-help-desk/)[Confluence vs Web Help Desk](https://www.softwareadvice.com/project-management/confluence-profile/vs/web-help-desk/)[Document360 vs Web Help Desk](https://www.softwareadvice.com/crm/document360-profile/vs/web-help-desk/)[Salesforce Service Cloud vs Web Help Desk](https://www.softwareadvice.com/crm/service-cloud-profile/vs/web-help-desk/) [Compare All Alternatives](https://www.softwareadvice.com/issue-tracking/web-help-desk-profile/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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