# Best IT Documentation Software - 2026 Reviews & Pricing

> Find the best IT Documentation Software for your organization. Compare top IT Documentation Software systems with customer reviews, pricing, and free demos.

Source: https://www.softwareadvice.com/it-documentation

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# Best IT Documentation Software of 2026

Updated July 13, 2026

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1.  Popular Comparisons
2.  Related Software

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35 results

### Compare Products

Showing 1 - 25 of 35 products

#### Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1000
    
-   1000+
    

#### Pricing Options

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**Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals.  
  
**Reviews**: Sorts listings by the number of user reviews we have published, greatest to least.  
  
**Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest.  
  
**Alphabetically (A-Z)**: Sorts listings by product name from A to Z.

### Product: NinjaOne

[NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

4.74

[(294)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

Best for:Small businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments.... [Read more](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)

### Best rated features:

Approval Process Control

5.0

Scheduling

5.0

Session Recording

5.0

Uptime Reporting

5.0

[See all features](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#key-features)

### Plan

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/remote-support/ninjarmm-profile/#pricing-and-plans)

### Product: Freshservice

[Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)

4.54

[(757)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness. Freshservice also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.... [Read more](https://www.softwareadvice.com/help-desk/freshservice-profile/)

### What users love

-   Flexible and automated ticket workflows
-   Reliable support and service delivery
-   Intuitive and clean user experience

### To take in mind

-   Tiered pricing and feature restrictions
-   Limited and inflexible reporting tools

### Best rated features:

Investigation Management

5.0

Drag & Drop

5.0

CRM

5.0

Assignment Management

5.0

[See all features](https://www.softwareadvice.com/help-desk/freshservice-profile/#key-features)

### Starter

$19.00/month

Up to 1 Agent

### Growth

$49.00/month

Up to 1 Agent

### Pro

$99.00/month

Up to 1 Agent

[See full pricing details](https://www.softwareadvice.com/help-desk/freshservice-profile/#pricing-and-plans)

### Product: Document360

[Document360](https://www.softwareadvice.com/crm/document360-profile/)

4.66

[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/)

Best for:Knowledge Base Management

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation. AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media. Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos & Video: Record screens, add videos and embed guided walkthroughs directly into articles. Custom Workflows: Set review stages, owners and deadlines to fit your documentation process. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages... [Read more](https://www.softwareadvice.com/crm/document360-profile/)

### What users love

-   Responsive and proactive support team
-   User-friendly and accessible interface
-   Robust and intuitive knowledge base

### To take in mind

-   Occasional slowdowns with large content

### Best rated features:

Customizable Templates

5.0

Activity Tracking

5.0

Social Media Integration

5.0

Documentation Management

4.8

### Worst rated features:

API

3.5

Version Control

4.0

Widgets

4.0

[See all features](https://www.softwareadvice.com/crm/document360-profile/#key-features)

### Professional

Custom

Pricing available upon request

Built for growing teams to scale documentation efficiently.

### Business

Custom

Pricing available upon request

Advanced features and tracking controls for mid-sized teams.

### Enterprise

Custom

Pricing available upon request

Custom AI solutions for enterprises with high-scale and high-security needs.

[See full pricing details](https://www.softwareadvice.com/crm/document360-profile/#pricing-and-plans)

### Product: TeamViewer ONE

[TeamViewer ONE](https://www.softwareadvice.com/voip/teamviewer-profile/)

4.62

[(11629)](https://www.softwareadvice.com/voip/teamviewer-profile/reviews/)

Best for:Mid-size businesses

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

TeamViewer ONE is built for IT managers and administrators who need to keep systems running smoothly with limited time and resources. If you’re managing distributed devices, handling high ticket volumes, or juggling multiple tools, this platform helps simplify your day-to-day work. By bringing together remote access, endpoint monitoring, and AI-powered automation in one solution, TeamViewer ONE enables your team to resolve issues faster and often before users even notice them. This means fewer disruptions, lower ticket volume, and more predictable IT operations. Instead of switching between tools, you get a centralised view of devices, users, and system health, along with automated workflows that reduce repetitive tasks. This allows IT teams to focus on higher-value initiatives while maintaining performance and security. TeamViewer ONE is designed to scale with your organisation, whether you’re supporting a growing workforce or managing multiple locations. With built-in automation, proactive alerts, and guided remediation, teams can improve response times and maintain consistent service levels. For organizations looking for a solution that’s easy to adapt, efficient to operate, and backed by responsive support, TeamViewer ONE provides a practical path to more proactive, streamlined IT management.... [Read more](https://www.softwareadvice.com/voip/teamviewer-profile/)

### What users love

-   Reliable remote support capabilities
-   Intuitive and user-friendly interface
-   Convenient multi-device connectivity

### To take in mind

-   Expensive and inflexible licensing
-   Occasional connection reliability issues
-   Complex access and security concerns

### Best rated features:

Remediation Management

5.0

Anomaly/Malware Detection

5.0

Server Monitoring

5.0

Application Security

5.0

[See all features](https://www.softwareadvice.com/voip/teamviewer-profile/#key-features)

### TeamViewer Remote Access

$24.90/month

Billed yearly; Access up to 3 unattended devices

### TeamViewer Business

$50.90/month

Billed yearly; Access up to 200 unattended devices

### TeamViewer Premium

$112.90/month

Billed yearly; Access up to 300 unattended devices

[See full pricing details](https://www.softwareadvice.com/voip/teamviewer-profile/#pricing-and-plans)

### Product: IT Glue

[IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/)

4.65

[(340)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/)

Best for:Single Sign On

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more. IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion. Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs. Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.... [Read more](https://www.softwareadvice.com/help-desk/it-glue-profile/)

### What users love

-   Streamlined IT documentation management
-   Centralized client data access
-   Secure and efficient credential storage

### To take in mind

-   Inconsistent and limited search tools

### Best rated features:

Onboarding

5.0

Asset Lifecycle Management

5.0

IT Reporting

5.0

Activity Dashboard

5.0

### Worst rated features:

Issue Management

3.1

IT Asset Tracking

3.3

Audit Management

3.4

Self Service Portal

3.5

[See all features](https://www.softwareadvice.com/help-desk/it-glue-profile/#key-features)

### Product: Device42

[Device42](https://www.softwareadvice.com/network-access-control/device42-profile/)

4.78

[(82)](https://www.softwareadvice.com/network-access-control/device42-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tagging and password management. The solution enables IT administrators to manage the complete lifecycle of assets. Further, it enables managers to grant permissions and provide access rights to team members. Data center virtualization enables organizations to create a structured data repository. Device42’s password management module enables organizations to store and manage passwords in a centralized location. The solution integrates with third-party applications using REST APIs. Support is provided via an online portal, email and phone. The solution helps midsize businesses streamline and automate asset management operations.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/)

### Best rated features:

Relationship Mapping

5.0

Tagging

5.0

Real-Time Notifications

5.0

Maintenance Management

5.0

[See all features](https://www.softwareadvice.com/network-access-control/device42-profile/#key-features)

### Free

$0.00

2-WEEKS FULL TRIAL

### Standard

$20.00/year

Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

### Premium

$36.00/year

Billed annually per device. Add-on Modules include Power & Environmental Monitoring, Storage Discovery, and Cloud Recommendation Engine.... [Read more](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/network-access-control/device42-profile/#pricing-and-plans)

### Product: Nuclino

[Nuclino](https://www.softwareadvice.com/collaboration/nuclino-profile/)

4.70

[(105)](https://www.softwareadvice.com/collaboration/nuclino-profile/reviews/)

Best for:Ease of use

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Nuclino is a unified workspace that works like a collective brain and allows users to bring all your team's work together. Users can build a knowledge base, manage projects, take meeting notes, collaborate on technical documentation, and more. Simple, intuitive and lightweight by design, Nuclino focuses on the essentials, doing away with clunky menus and rarely-used settings, and minimizing the learning curve for new users.... [Read more](https://www.softwareadvice.com/collaboration/nuclino-profile/)

### Best rated features:

Third-Party Integrations

5.0

Secure Data Storage

5.0

Chat/Messaging

5.0

Project Management

5.0

### Worst rated features:

@mentions

3.0

Drag & Drop

3.0

[See all features](https://www.softwareadvice.com/collaboration/nuclino-profile/#key-features)

### Free

$0.00/month

The basic version of Nuclino.

### Starter

$6.00/month

Everything you need to get started.

### Business

$10.00/month

Advanced capabilities and AI tools.

[See full pricing details](https://www.softwareadvice.com/collaboration/nuclino-profile/#pricing-and-plans)

### Product: HelpSpace

[HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/)

4.80

[(30)](https://www.softwareadvice.com/crm/helpspace-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/)

### Best rated features:

Real-Time Notifications

5.0

Content Management

5.0

Task Progress Tracking

5.0

Task Management

5.0

### Worst rated features:

Customer Database

3.0

Catalog Management

4.0

Reporting/Analytics

4.0

[See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features)

### Basic

$25.00/month

[See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans)

### Product: Faddom

[Faddom](https://www.softwareadvice.com/data-center-management/vnt-profile/)

4.85

[(20)](https://www.softwareadvice.com/data-center-management/vnt-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Faddom is the ideal solution for IT leaders, systems architects, and infrastructure professionals who need accurate, real-time visibility into their hybrid environments—without complexity, risk, or resource strain. Whether you’re running a financial institution with hundreds of applications or managing cloud migrations for a government agency, Faddom helps you see exactly what’s running where—and how everything connects. Unlike legacy discovery tools or agent-heavy platforms, Faddom installs in less than 60 minutes and starts producing accurate, live application and infrastructure maps—without needing system credentials, endpoint agents, or access to servers. This makes it the perfect fit for security-sensitive organizations, lean IT teams, and project-based IT initiatives. Faddom’s unique value lies in its passive approach. It simply listens to traffic and uses advanced analysis to build a continuously updated topology of your environment. That means there’s no performance impact and no operational risk. It works across cloud (AWS, Azure), virtualized infrastructure (VMware), and on-prem systems—making it equally valuable for cloud-first enterprises, hybrid environments, and organizations still undergoing digital transformation. The platform supports a wide array of IT use cases, including: Change Management: Validate impact before executing IT changes and avoid surprises in your production environment. IT Documentation: Automatically maintain always-current documentation and visual diagrams of your entire stack. IT Asset Management: Discover, map, and track all assets—even in disconnected or inherited environments. Data Center Modernization: Plan consolidations, migrations, or decommissions with confidence. Cybersecurity: Monitor east-west traffic, detect unauthorized apps, and receive alerts for SSL expiration and known vulnerabilities (CVEs). Compliance: Export documentation for audits, demonstrate controls, and ensure proper segmentation. One of Faddom’s biggest advantages is how easily it integrates into your existing stack. It complements tools like ServiceNow, SolarWinds, and Splunk, and supports exports and integrations via REST API. The insights can be used to enhance CMDB accuracy, fuel observability platforms, or provide visibility to security operations centers. When it comes to deployment, Faddom respects your boundaries. It runs entirely within your infrastructure, does not send data outside your environment, and operates under strict security principles. It supports both online and air-gapped deployments and includes flexible licensing for SMBs through to global enterprises. Faddom is designed for: Enterprise IT leaders who want clarity across complex environments. Infrastructure teams migrating to the cloud or consolidating data centers. Security teams who need visibility without compromising policy. Auditors and compliance officers who require documentation and system transparency. IT generalists and sysadmins looking to replace outdated Visio maps or homegrown inventories. With world-class customer support, rapid onboarding, and a platform that scales with your environment, Faddom gives IT teams the confidence and clarity to act. Whether you’re preparing for a transformation project or just need visibility into what’s already there, Faddom delivers.... [Read more](https://www.softwareadvice.com/data-center-management/vnt-profile/)

### Best rated features:

Third-Party Integrations

5.0

Device Auto Discovery

5.0

Server Monitoring

5.0

Real-Time Monitoring

5.0

### Worst rated features:

IT Asset Tracking

4.0

[See all features](https://www.softwareadvice.com/data-center-management/vnt-profile/#key-features)

### Community

$1.00/month

Free Forever

### STANDARD

$6,000.00/month

Up to 200 servers

### Pro

$14,000.00/month

Hundreds of servers

[See full pricing details](https://www.softwareadvice.com/data-center-management/vnt-profile/#pricing-and-plans)

### Product: USU Knowledge Management

[USU Knowledge Management](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/)

4.78

[(18)](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sports and telecommunications. Knowledge Center helps businesses to create articles for their knowledge base using a built-in Article Editor feature as well as enables them to create decision tree documents. With Intelligent Search tool, agents can dive into the knowledge repository and find answers to customers queries. An inter-agent chat facility helps agents to communicate with other team members and escalate issues to seniors. Knowledge Center also offers an e-learning feature that help businesses to provide self-learning and training for agents. Businesses can set and define approval workflows for the articles to be added, updated or removed from the knowledge base. It offers integration with Salesforce, Zendesk, SAP and Microsoft Dynamics. Support is offered via phone and email.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/)

### Best rated features:

Discussions/Forums

5.0

Multi-Channel Communication

5.0

Catalog Management

5.0

Access Controls/Permissions

5.0

[See all features](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/#key-features)

### Basic

$10.00/month

[See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/knowledge-center-profile/#pricing-and-plans)

### Product: ProProfs Knowledge Base

[ProProfs Knowledge Base](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/)

4.68

[(28)](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. Suitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. The tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. As a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. What more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. For example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. With features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. Another interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. Other notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. Last but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. ProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month.... [Read more](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/)

### Best rated features:

Customizable Branding

5.0

Wiki

5.0

Document Storage

5.0

Documentation Management

5.0

### Worst rated features:

Discussions/Forums

1.0

Decision Support

1.0

[See all features](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/#key-features)

### Free

$0.00/month

FREE Plan($0): Forever Free for Small public Knowledge bases.

### Business Monthly

$79.00/month

Business: Monthly Billing is $79 per author/month

### Business Annually

$588.00/year

Monthly Billing is $49 per author/month if billed annually

[See full pricing details](https://www.softwareadvice.com/crm/pro-profs-knowledgebase-profile/#pricing-and-plans)

### Product: NetExplorer Workspace

[NetExplorer Workspace](https://www.softwareadvice.com/collaboration/netexplorer-profile/)

4.85

[(13)](https://www.softwareadvice.com/collaboration/netexplorer-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Designed to ensure the security of your data, the NetExplorer solution facilitates file sharing. Simple for the user, complete for the administrator, exchange files with no size limit, and in complete confidentiality. NetExplorer works to facilitate internal and external collaboration. Document creation and co-editing features increase productivity, eliminate distance, and reduce costs. No need for multiple tools that do different things, all the functionalities needed for your business workflows are integrated into NetExplorer. Features include electronic signature, validation and revision of documents, comments, etc.... [Read more](https://www.softwareadvice.com/collaboration/netexplorer-profile/)

### Best rated features:

Multi-Party Signing

5.0

Document Storage

5.0

Secure Data Storage

5.0

Electronic Signature

5.0

[See all features](https://www.softwareadvice.com/collaboration/netexplorer-profile/#key-features)

### Workspace Pro

€15.90/month

\- Toutes les fonctionnalités de la formule "NetExplorer Share" - La suite collaborative (création, édition, co-édition, notes, tags) - Minimum 3 utilisateurs - 100 Go inclus... [Read more](https://www.softwareadvice.com/collaboration/netexplorer-profile/#pricing-and-plans)

### Workspace Enterprise

€300.00

Tarif dégressif en fonction du nombre d’utilisateurs - Toutes les fonctionnalités de la formule "NetExplorer Share" - La suite collaborative (création, édition, co-édition, notes, tags) - 20 utilisateurs et plus - Infrastructure dédiée - Support prioritaire - 100 Go inclus... [Read more](https://www.softwareadvice.com/collaboration/netexplorer-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/collaboration/netexplorer-profile/#pricing-and-plans)

### Product: SuperOps

[SuperOps](https://www.softwareadvice.com/it-management/superops-ai-profile/)

4.60

[(65)](https://www.softwareadvice.com/it-management/superops-ai-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

SuperOps is an AI-powered, unified PSA-RMM platform designed to streamline operations for modern MSPs and IT Teams. By PSA and RMM functionalities, SuperOps enables MSPs to manage client assets, projects, and documentation from a single, intuitive interface.​ Key Features: PSA: Enhances client engagement and revenue growth through efficient service delivery.​ RMM: Facilitates effortless management of client assets with proactive monitoring tools.​ IT Documentation: Ensures critical information is organised and easily accessible.​ Project Management: Assists in efficiently handling large-scale projects by breaking them down into manageable milestones. SuperOps also offers seamless integrations with popular tools like TeamViewer, QuickBooks, Webroot, and Stripe, allowing MSPs and IT Teams to work with their preferred applications within the platform.... [Read more](https://www.softwareadvice.com/it-management/superops-ai-profile/)

### Best rated features:

IT Asset Management

5.0

Documentation Management

5.0

Support Ticket Management

4.8

Remote Monitoring & Management

4.7

### Worst rated features:

Project Management

2.7

[See all features](https://www.softwareadvice.com/it-management/superops-ai-profile/#key-features)

### Standar PSA

$79.00/month

### Standard RMM

$99.00/month

### Pro (Unified Basic)

$129.00

[See full pricing details](https://www.softwareadvice.com/it-management/superops-ai-profile/#pricing-and-plans)

### Product: Bit

[Bit](https://www.softwareadvice.com/it-documentation/bit-profile/)

5.0

[(8)](https://www.softwareadvice.com/it-documentation/bit-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

bit.ai is a cloud-based workplace and document collaboration platform. The solution offers document management, team collaboration, IT documentation, Knowledge base management and more. bit.ai has been designed for companies of all sizes in multiple industries to provide their employees with easy access to both the data and documents they need to do their job effectively, whether working remotely or on-site with colleagues, customers and partners.... [Read more](https://www.softwareadvice.com/it-documentation/bit-profile/)

### Best rated features:

Document Storage

5.0

Customizable Templates

5.0

Archiving & Retention

5.0

Document Generation

5.0

### Worst rated features:

Text Editing

3.0

Image Editing

4.0

[See all features](https://www.softwareadvice.com/it-documentation/bit-profile/#key-features)

### Basic

$12.00/month

[See full pricing details](https://www.softwareadvice.com/it-documentation/bit-profile/#pricing-and-plans)

### Product: HelpCenter.io

[HelpCenter.io](https://www.softwareadvice.com/help-desk/helpcenter-io-profile/)

4.82

[(11)](https://www.softwareadvice.com/help-desk/helpcenter-io-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

With HelpCenter.io you can craft a good-looking and smart knowledge base that answers your customers' questions without writing a single line of code. HelpCenter.io offers an intuitive, fast, and collaborative content editor that makes it easy for anyone to get their hands on writing content, a fully customizable starter knowledge base template with live preview and versioning. This way, you can keep updating it with the peace of mind that nothing could break even when it already serves customers. Our AI-powered website widget will allow you to bring your knowledge base where your customers are and proactively answer their questions so your customer support team can focus on the crucial support cases instead of wasting time answering the same ones over and over again.... [Read more](https://www.softwareadvice.com/help-desk/helpcenter-io-profile/)

### Best rated features:

API

5.0

Content Management

5.0

Customizable Reports

5.0

Social Media Integration

5.0

### Worst rated features:

Customizable Templates

3.0

Customizable Fields

4.0

Commenting/Notes

4.0

[See all features](https://www.softwareadvice.com/help-desk/helpcenter-io-profile/#key-features)

### Catalyst

$179.00/month

per help center

### Growth

$119.00/month

per help center

### Bootstrap

$29.00/month

per help center

[See full pricing details](https://www.softwareadvice.com/help-desk/helpcenter-io-profile/#pricing-and-plans)

### Product: ClickHelp

[ClickHelp](https://www.softwareadvice.com/product/474074-ClickHelp/)

4.68

[(19)](https://www.softwareadvice.com/product/474074-ClickHelp/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

ClickHelp is an AI-powered online documentation solution. Tailored for teams of all sizes, it enables seamless collaboration through cloud-based functionality and a user-friendly interface. With ClickHelp, users can create structured and visually appealing documentation using built-in templates, collaborate with team members in real-time with role-based access controls, publish across multiple channels, including websites and PDFs, ensuring consistent branding and accessibility. It tracks performance through detailed analytics, allowing you to refine content based on user engagement. ClickHelp integrates with various platforms, supports single-sourcing for content reuse, and offers customization options to meet various business needs. ClickHelp ensures your content is not only visually appealing and consistently branded but also AI-friendly, supporting machine-readable formats and automated sitemap generation for optimal SEO performance.... [Read more](https://www.softwareadvice.com/product/474074-ClickHelp/)

### Best rated features:

Alerts/Notifications

5.0

Text Editing

5.0

Knowledge Base Management

4.0

Collaboration Tools

4.0

### Worst rated features:

Access Controls/Permissions

4.0

Self Service Portal

4.0

Collaboration Tools

4.0

Knowledge Base Management

4.0

[See all features](https://www.softwareadvice.com/product/474074-ClickHelp/#key-features)

### Starter

$194.00/month

[See full pricing details](https://www.softwareadvice.com/product/474074-ClickHelp/#pricing-and-plans)

### Product: Docusnap

[Docusnap](https://www.softwareadvice.com/network-monitoring/docusnap-profile/)

4.71

[(7)](https://www.softwareadvice.com/network-monitoring/docusnap-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Docusnap is the all-in-one solution for IT documentation. Users benefit from an automated and time-controlled inventory of the complete IT network. The software automatically provides the data obtained in the process in the form of network maps and more than 200 ready-made reports. In addition, you can easily use this data to create emergency plans and operations manuals. Docusnap makes time-consuming work easier through regular and automated processes. Not only do you save time and money, but you also increase the security of your IT with up-to-the-minute data.... [Read more](https://www.softwareadvice.com/network-monitoring/docusnap-profile/)

### Best rated features:

Map Exporting

5.0

Compliance Management

5.0

Location-Based Mapping

5.0

Mobile Access

5.0

### Worst rated features:

Cost Tracking

1.0

Contract/License Management

2.0

[See all features](https://www.softwareadvice.com/network-monitoring/docusnap-profile/#key-features)

### Annual subscription

€461.00/year

Docusnap as a rental variant for maximum flexibility.

### Purchase license

€1,044.50/year

Purchase license incl. 1 year service contract

### Purchase license - longer service contract

€1,327.00/year

Purchase license incl. 3 year service contract

[See full pricing details](https://www.softwareadvice.com/network-monitoring/docusnap-profile/#pricing-and-plans)

### Product: Virima

[Virima](https://www.softwareadvice.com/itsm/virima-profile/)

4.60

[(15)](https://www.softwareadvice.com/itsm/virima-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display (ViVID). Virima's breadth of easy-to-deploy capabilities and out-of-box integrations automates the building and maintenance of a Configuration Management Database (CMDB), enabling improved service, security, risk, and compliance management. The additional IT Asset Management (ITAM) and IT Service Management (ITSM) capabilities of Virima deliver insight and value to mid-market and enterprise clients, enabling them to address many everyday IT operations and security challenges. To learn more, visit https://www.virima.com/... [Read more](https://www.softwareadvice.com/itsm/virima-profile/)

### Best rated features:

Asset Tracking

5.0

Audit Management

5.0

Configuration Management

5.0

Inventory Management

5.0

### Worst rated features:

Self Service Portal

3.0

Alerts/Notifications

3.0

Incident Management

4.0

Access Controls/Permissions

4.0

[See all features](https://www.softwareadvice.com/itsm/virima-profile/#key-features)

### Basic

$10,000.00/year

[See full pricing details](https://www.softwareadvice.com/itsm/virima-profile/#pricing-and-plans)

### Product: XIA Configuration

[XIA Configuration](https://www.softwareadvice.com/cms/xia-configuration-profile/)

4.59

[(17)](https://www.softwareadvice.com/cms/xia-configuration-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

XIA Configuration is an automated network documentation tool designed for IT professionals to save time and remove the burden of manual auditing and documentation work. It includes built-in reports to speed up the process of auditing your IT environments. The ability to track changes and compare versions makes it easy to troubleshoot any issues or spot misconfiguration.... [Read more](https://www.softwareadvice.com/cms/xia-configuration-profile/)

### Best rated features:

Reporting & Statistics

5.0

Documentation Management

5.0

Document Generation

5.0

Search/Filter

5.0

### Worst rated features:

Workflow Automation

3.0

Document Storage

4.0

For the IT sector

4.0

Configuration Management

4.0

[See all features](https://www.softwareadvice.com/cms/xia-configuration-profile/#key-features)

### Technician

£3,000.00/year

12 months’ usage including support and all major and minor upgrades and fixes. License to document all items that are owned, supported or implemented by the named organization from a single named workstation by a single engineer.... [Read more](https://www.softwareadvice.com/cms/xia-configuration-profile/#pricing-and-plans)

### Enterprise

Custom

Pricing available upon request

Perpetual license to document all items that are owned by the named organization.

[See full pricing details](https://www.softwareadvice.com/cms/xia-configuration-profile/#pricing-and-plans)

### Product: Velory

[Velory](https://www.softwareadvice.com/scm/velory-profile/)

4.75

[(8)](https://www.softwareadvice.com/scm/velory-profile/)

### Pricing availability

Free trial: Available

Free version: Available

Software Advice Summary

Velory streamlines IT and device lifecycle management for companies of all sizes. By integrating key systems like HRIS, user directory, leasing providers, retail suppliers, and MDM solutions, Velory enables businesses to manage their entire IT ecosystem in one place. From budgeting for employee hardware purchases to asset management and compliance with company policies, Velory simplifies the process, saving time and reducing complexity. Trusted by SMBs and enterprises alike, Velory helps companies centralize their IT infrastructure and create seamless onboarding experiences, improving efficiency and employee satisfaction.... [Read more](https://www.softwareadvice.com/scm/velory-profile/)

### Best rated features:

Alerts/Notifications

5.0

Spend Control

5.0

API

5.0

IT Reporting

5.0

[See all features](https://www.softwareadvice.com/scm/velory-profile/#key-features)

### IT Lifecycle Management

Custom

Pricing available upon request

IT Lifecycle Management for your business needs including, among other things, a customisable store with support for employee orders (pick your own device) and an integrated asset management tool.... [Read more](https://www.softwareadvice.com/scm/velory-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/scm/velory-profile/#pricing-and-plans)

### Product: Hudu

[Hudu](https://www.softwareadvice.com/it-documentation/hudu-profile/)

4.60

[(5)](https://www.softwareadvice.com/it-documentation/hudu-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Hudu is an IT documentation solution that offers features such process management, password management, workflow management, IT asset tracking and more. Hudu lets users manage their IT documentation with an intuitive platform that makes it easy for them to navigate between documentation tasks and stay up-to-date. Through our hosted or self-hosted option, you can pick what works best for your needs. Our goal is to help you: - Save Time - Drive Growth - Stand Out With no contracts, a free-trial, in-house support, and a rapid release cycle, it is worth seeing how Hudu can transform your business.... [Read more](https://www.softwareadvice.com/it-documentation/hudu-profile/)

### Best rated features:

Documentation Management

4.8

Workflow Automation

4.0

For the IT sector

3.7

[See all features](https://www.softwareadvice.com/it-documentation/hudu-profile/#key-features)

### Yearly Subscription

$27.00/year

One Easy Price. $27 per user/month paid annually. For businesses of all sizes that need comprehensive organization and documentation tools. - All Features - No Contracts Required - No User Minimum - 14-Day Free Trial - Available Hosted or Self-Hosted - Unlimited Companies - Unlimited Integrations - Unlimited Free "Share Portal" Members - In-House Support - Single Sign-On (SSO/SAML) - Robust REST API... [Read more](https://www.softwareadvice.com/it-documentation/hudu-profile/#pricing-and-plans)

### Monthly Subcriptoin

$30.00/month

One Easy Price. $27 per user/month paid annually. For businesses of all sizes that need comprehensive organization and documentation tools. - All Features - No Contracts Required - No User Minimum - 14-Day Free Trial - Available Hosted or Self-Hosted - Unlimited Companies - Unlimited Integrations - Unlimited Free "Share Portal" Members - In-House Support - Single Sign-On (SSO/SAML) - Robust REST API... [Read more](https://www.softwareadvice.com/it-documentation/hudu-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/it-documentation/hudu-profile/#pricing-and-plans)

### Product: Web Manuals

[Web Manuals](https://www.softwareadvice.com/forms-automation/web-manuals-profile/)

4.0

[(1)](https://www.softwareadvice.com/forms-automation/web-manuals-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Web Manuals is an all-in-one aviation document management system that streamlines manual editing, reviewing, and distribution. The system caters to airlines, business jet operators, helicopter operators, flight schools, ground handling, drones, cargo carriers, and more. With Web Manuals, users can take advantage of compliance monitoring tools like live-linked libraries, detailed impact highlights, and automatic checklists. The reader and reviewer system enables instant distribution and integrated reviews with easy change navigation and role-based permissions. Crew members can access manuals through the EFB app with online/offline functionality, permissions, and usage tracking via read receipts, check-outs, and reporting. Editing and authoring is made simple in Web Manuals through smart modules, approval workflows, and content mirroring with cross-references. The user-friendly system offers aviation professionals full control over their documentation.... [Read more](https://www.softwareadvice.com/forms-automation/web-manuals-profile/)

### Most popular features:

Version Control

Document Management

[See all features](https://www.softwareadvice.com/forms-automation/web-manuals-profile/#key-features)

### Essentials Package

$3,000.00/year

Payment Method: Credit Card

### Professional

$180.00/month

Also available at $150/month when billed annually.

### Enterprise

Custom

Pricing available upon request

[See full pricing details](https://www.softwareadvice.com/forms-automation/web-manuals-profile/#pricing-and-plans)

### Product: Sunrise ITSM

[Sunrise ITSM](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/)

4.40

[(10)](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/reviews/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

With over 30 years of industry expertise, our service desk software seamlessly adapts to the unique needs of your organisation. What distinguishes us is our extensive suite of over 30 configurable modules, empowering businesses to customise their service management platform precisely. From automating routine tasks to enabling self-service capabilities, our software significantly enhances IT processes. As a proud member of the Volaris group, we blend stability with innovation. Our commitment to excellence is underscored by our rare SDI reporting accreditation, a distinction held by only two vendors in the market. We are service desk specialists! Our Sunrisers bring extensive experience in working on, managing, building, auditing, and enhancing service desks. Currently, we are focused on developing service desk and IT service management solutions to support those who matter most to us.... [Read more](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/)

### Best rated features:

Configuration Management

5.0

Self Service Portal

5.0

Customizable Fields

5.0

Workflow Management

5.0

### Worst rated features:

Contract/License Management

3.5

Knowledge Base Management

4.0

IT Asset Management

4.0

[See all features](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/#key-features)

### Basic

£40.00/month

[See full pricing details](https://www.softwareadvice.com/it-service/sunrise-itsm-profile/#pricing-and-plans)

### Product: IT Portal

[IT Portal](https://www.softwareadvice.com/cms/it-portal-profile/)

4.45

[(22)](https://www.softwareadvice.com/cms/it-portal-profile/reviews/)

### Pricing availability

Free trial: Not available

Free version: Not available

Software Advice Summary

IT Portal is a cloud-based document management platform used by IT departments and professionals across the globe. It provides flexible features that provide online and offline access to various types of saved documentation. IT Portal can be used to access and share agreements, forms, checklists, plus many other types of files. Additionally, this solution offers a browser-based plugin that allows users to securely search for credentials and passwords without having to log into IT Portal.... [Read more](https://www.softwareadvice.com/cms/it-portal-profile/)

### Best rated features:

Document Management

5.0

Secure Data Storage

5.0

Document Storage

4.6

Full Text Search

4.3

### Worst rated features:

Forms Management

2.0

File Recovery

3.2

For the IT sector

4.0

[See all features](https://www.softwareadvice.com/cms/it-portal-profile/#key-features)

### Product: inteliPhy

[inteliPhy](https://www.softwareadvice.com/change-management/inteliphy-net-profile/)

4.0

[(4)](https://www.softwareadvice.com/change-management/inteliphy-net-profile/)

### Pricing availability

Free trial: Available

Free version: Not available

Software Advice Summary

Gain full control over your IT infrastructure operations with the full-fledged digital twin inteliPhy. From planning to real-time monitoring, control and ongoing infrastructure management – inteliPhy provides a fully integrated, state-of-the-art solution. Manage power, cooling and understand how your IT interconnects with powerful dashboards and KPIs. Maximize Availability with a single pane of glass: Enable maximum uptime with real-time monitoring of your data center’s critical infrastructure, proactive alerts, and analytics, allowing you to detect and resolve issues before they impact availability. Ensure Security/Compliance: Promote security and compliance with real-time visibility of system changes, comprehensive reports and detailed audit trails. Simplify regulatory compliance while protecting your data and maintaining industry standards EN 50600, ISO/IEC 18598 and EN 50667. Optimize Efficiency and Space Utilization: Maximize efficiency and space utilization with intuitive data visualizations, detailed network plans, capacity management and meaningful KPIs. Gain real-time insights to streamline business operations, reduce costs, and scale your data center without interruptions. Promote Sustainability Boost sustainability by constant monitoring of power and cooling KPIs, reducing energy consumption and operational costs. Reduce waste by creating what-if analyses and data-driven resource management in line with impactful KPIs. Accelerate Time to Capability Accelerate your time to capability with detailed infrastructure design analyses, accurate material lists including cable lengths and automated workflows, enabling faster provisioning, supply chain optimization and scaling.... [Read more](https://www.softwareadvice.com/change-management/inteliphy-net-profile/)

### Best rated features:

Asset Tracking

5.0

Reporting/Analytics

5.0

Alerts/Notifications

5.0

Power Management

5.0

[See all features](https://www.softwareadvice.com/change-management/inteliphy-net-profile/#key-features)

### inteliPhy Core

$86.00/year

\- Base package with core functionality - Scales with number of enclosures - Further feature packages available... [Read more](https://www.softwareadvice.com/change-management/inteliphy-net-profile/#pricing-and-plans)

[See full pricing details](https://www.softwareadvice.com/change-management/inteliphy-net-profile/#pricing-and-plans)

1

[2](https://www.softwareadvice.com/it-documentation/?page=2)

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Best IT Documentation Software - 2026 Reviews & Pricing