Atera vs PagerDuty

Atera has 218 reviews and a rating of 4.55 / 5 vs PagerDuty which has 189 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.55 / 5 (218)

4.59 / 5 (189)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 22, 2021

September 19, 2021

Pros/Cons

  • Pros

  • I like the price and the features that come with it. Especially the integration with Webroot!

  • Great company to work with. They actually care about their customers and their success. The flat per technician pricing is fantastic.

  • Cons

  • It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

  • There were a few missing features but nothing we couldn't handle in another manner.

  • Pros

  • I love how it provides 3rd party api integration and has a very user friendly interface

  • I feel like the service is generally very reliable and we have significant trust in it.

  • Cons

  • no problems that are likely to be caused by limitations of the service, it is complicated to get right, but works great once it's been properly configured.

  • I do not have any known cons. If i do have a suggestion it would be to make more integration features available for an enterprise edition.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos