--- title: "Autotask PSA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Autotask PSA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Autotask PSA is a good fit for you!" source_url: "https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / [Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/) / Autotask PSA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/it-management/autotask-psa-profile/) Reviews [Alternatives](https://www.softwareadvice.com/it-management/autotask-psa-profile/alternatives/) # Autotask PSA User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 156 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 72 reviews (46%) - 4 stars: 56 reviews (36%) - 3 stars: 22 reviews (14%) - 2 stars: 3 reviews (2%) - 1 star: 3 reviews (2%) ### Most mentioned pros - It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother. - We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables. - The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin. ### Most mentioned cons - I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in. - It can be a bit cumbersome to work through the many levels, but that just requires more training/experience. - The interface can feel outdated and clunky, and some customizations require too many steps. ## Autotask PSA customer reviews Showing reviews 1-25 of 156 (page 1). ### The Inside Scoop on Autotask PSA - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered While Autotask PSA isn't perfect, it has definitely improved the way we manage our projects and services. The centralization of data, scheduling, resource management, and integration capabilities are all great features that have made our lives easier. However, it's important to be prepared for the software's complexity and occasional performance hiccups. If you can navigate these challenges, Autotask PSA can be a valuable tool for managing your professional services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Autotask PSA for some time now, and I must admit that it has made a difference in how we manage our projects and services. One of the things I appreciate the most is the centralization of all our data in one place. It has made it much easier to track and manage our projects, resources, and clients. The scheduling and resource management features have been a game-changer, helping us allocate the right resources to the right tasks and projects. I also love the integration with other software we use, like our CRM and accounting tools. It has simplified our workflows and made everything more seamless. #### Cons Despite the benefits, Autotask PSA does have a few downsides. The first thing that comes to mind is the complexity of the software. It took me quite a bit of time to get comfortable with all the features and options. I wish they had more straightforward tutorials or help guides to make it easier for new users. Another issue I've encountered is the occasional slow performance, especially when generating reports or loading large amounts of data. It can be a bit frustrating when you're trying to get work done quickly. --- ### A Powerful All-in-One PSA for Streamlined IT Operations - Overall rating: 5/5 - Reviewer: Simon J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Autotask PSA streamlines service delivery with great ticket automation, solid reporting, and seamless billing. Its integration with RMM tools and customizable workflows make it ideal for MSPs. #### Cons The interface can feel outdated and clunky, and some customizations require too many steps. Reporting, while powerful, has a learning curve. #### Reasons for switching to Autotask PSA Since OTRS no longer provided security updates for version 5, it became necessary to implement a new solution to ensure continued system security and stability. --- ### Autotask does a lot of things. Many really well. - Overall rating: 4/5 - Reviewer: Dan G. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, this is a great system for managing a busy tech company, and I recommend it for anyone who bills based on time spent with clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I manage my clients and my team through the PSA. Trouble-tickets are great, the queues are all very versatile and easy to manage. We have automated alerts, calls, and client-submitted tickets and screenshots all populating to an active queue. #### Cons The "Site Configuration" and basic details of each site could be a lot better organized. Right now, if you want to store a bunch of passwords or configuration details of any one site, it can be cumbersome and difficult to find what you need. Similarly, attached pictures or other attachments for the clients can be tough to find. --- ### AutoTask PSA - Overall rating: 4/5 - Reviewer: Shawn S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We moved from BMS to Autotask and don't regret the decision. Really reduced the amount of time spent on the billing side. We were starting to outgrow and hit limitations of BMS, but now that we are using Autotask we feel we have a PSA that will allow us to grow the business without being limited by the PSA. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Scalable, robust, and lots of built in integrations to streamline billing. Built in contracts and exclusions help track technician ticket times easier. #### Cons Time consuming to implement. All of the features can seem overwhelming at first. The onboarding fees are little on the expensive side, but that is typical Kaseya practices. #### Reasons for switching to Autotask PSA BMS wasn't as scalable or mature as Autotask. --- ### Best PSA Out There - Overall rating: 4/5 - Reviewer: Joel B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We've tried other PSA software solutions over the years in an effort to see if there is something better out there. We have yet to find another solution that meets all of our needs and requirements as well as Autotask does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros We have been using Autotask for years. Our business relies on the software every moment of everyday. The PSA has only gone down once or twice over years and it was resolved quickly when it did go down. #### Cons Updates, while getting new features is great, it has been our experience when Autotask pushes out new updates things break, could break workflow and/or widgets. #### Reasons for switching to Autotask PSA With Connectwise we would have to adjust our business workflow to make Connectwise work and we were not willing to do that. --- ### Project Manager III - Overall rating: 5/5 - Reviewer: Monica W. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We're working to finalize configuration and data load in prep for launch. I've found it easy to learn and (mostly) use so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use in most modules. Easy to access data and features. Easy to upload and extract data. Easy to develop and generate reports. #### Cons The Project/ Tasks functionality feels constrained. I think that it's the UI. I'm used to using MS Project which is much more WYSIWYG. #### Reasons for switching to Autotask PSA Cost and ease-of-use for our company and our customers. --- ### Precicom Review - Overall rating: 3/5 - Reviewer: Isaac B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a PSA system, Autotask is working wonderfully for its ticketing system and contract management.As a user of Autotask PSA, my experience is related to sales only and I don't have many good points for the CRM part. Implantations and Integrations are hard, sales process isn't logical and I even had to patch some intern process to make it work. The CRM moduke should receive more updates to make it simpler and more user friendly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ticketing system is working woderfully.Contract management is easy to use and can profit largely any organisation.Centralized work environnement is usefull. #### Cons CRM is not easy to use compare to other solutions on the market.The UI/UX should be improved, because a lot of actions a user has to take doesn't make any sense (for example : a new web page always pops up when clicking on a field, which creates a lot of pop up pages rapidly and reduces effeciency).Live updates should be available when updating an opportunity.Duplicate opportunities should be available in opportunity search. Also, we should be able to modify opportunity fields in the opportunity search page and not always have to open each opportunity separatly.When creating a new opportunity, the sales process and the name of the company should appear first and be the first fields to edit, not the sales category.Not easy to connect to other platforms, such as Microsoft Suite (except Outlook).We should be able to call and write to clients from the CRM and keep all these interactions in history related to the opportunity.In opportunity search view, we should have more available columns, such as To Do (which should also be editable). #### Reasons for choosing Autotask PSA The upper management wants to centralize our sales operations. Since we already used Autotask PSA for tickets and contracts management, it was more intuitive to add the CRM feature. --- ### Technician Friendly Ticketting system - Overall rating: 4/5 - Reviewer: Brandon J. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very straightforward with ticket progress Everything was in the place you would expect it to be. Didn't feel like I had to jump through hoops to document or create a new ticket. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of creating tickets and flowing through the process. Ability to attach files and attach multiple contacts to the ticket #### Cons None that stood out. I have used several ticketing systems over the years and I found this one to be the most friendly. --- ### Autotask, can't think of an IT world without it! - Overall rating: 5/5 - Reviewer: Koos S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great! It's flexible, gives the needed insights, also has a lot of integration options. Our technicians can easily write time, and we can manage / serve our customers to the best we can! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Great CRM, all we need for our technicians, nice overview, you can build almost anything. We are senior Autotask users and very happy to have bought in the past! #### Cons Before Kaseya acquired Autotask it was very slow at times and looked old, but that's part of the past. It's now a way better product! --- ### Love it!!!! - Overall rating: 4/5 - Reviewer: Philip M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How well it matched our ticketing process and improved capabilities. Been running AT since 2009-2010 #### Cons Integrations and API capabilities are limited but are still being developed. Missing key project management APIs and Live Reports --- ### Autotask PSA is an Awesome Application! - Overall rating: 5/5 - Reviewer: Brittany P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have used multiple PSA resources and this is by far my favorite. It's easy to navigate and teach to a new hirte/user. Adding Client and Contact details are a breeze and the integration with IT Glue is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Autotask integrates seamlessly with all other resources my team uses. #### Cons I would say its appearance... But it just got an amazing face lift last week and now there are none! --- ### Is M is pretty amazing - Overall rating: 5/5 - Reviewer: Yousef A. - Verified reviewer: Yes - Industry: Dairy - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered All of them is very poorly indeed very good so I can drive you over again but very amazing app #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the updates for Autotask PSA very very much because it’s very amazing inAdmin and the updates and it automatics and controls #### Cons Admin and the updates and it automatics and controls administrator and the characters very very very very good --- ### A PSA to handle everything from ticketing to invoicing; Extremely customizable - Overall rating: 4/5 - Reviewer: Katie K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Autotask PSA, from implementation to daily use, has been very favorable. I would highly recommend this software due to its versatility and ability to be customized. Our company was not taking full advantage of all modules (contracts and invoicing, specifically), which was detrimental to our overall efficiency. My recommendation would be that anyone considering this software look to implement all facets of the software for the best result. Autotask PSA has an extensive FAQ library, webinars (live and recorded) and tutorials for new Administrators and users. Customer support was also very helpful when we had specific questions or issues, and there is a handy scheduling feature for technical support chats. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Autotask PSA is an extremely customizable tool. Different departments can have customized ticket categories, including Issue Types, priorities, resources, ticket status, due dates, workflows and notifications (and more) to fire off based on the rules associated with each category. The updates to the software in the last 18 months have improved the user experience. For example, when viewing a ticket, all pertinent information is available on the screen, from the ticket details to the activity history and even the company and contact information. It is simple to add "User Defined Fields" which are custom fields specific to your company or industry that you can add to Companies, Tickets, Contracts and more. There are several different 'modules' that are all included in the PSA license (no add on fees to take advantage of them). These include contract details, tracking sales leads and opportunities, generating invoices and syncing with Quickbooks and other financial software. The reporting module has a myriad of popular reports available with the option to customize each. Advanced reporting users can also create their own reports from any of the available data entry fields, including User Defined Fields. Timesheets and Expenses are tracked in this tool, including available vacation and sick time. Time off requests can be approved by authorized users. Users have access to widgets to quickly display data and metrics. Completely integrated with Datto/Autotask RMM tool. #### Cons There is a large learning curve when implementing this software. It is a common mistake to create a lot of customization (UDFs and workflows) because the Administrator is not familiar with the modules or the best practices of the software. Creating custom reports can be very cumbersome due to the vast number of options and fields available. When creating a new ticket, time entry or activity entry, a new window opens in the browser (which was an annoyance for some team members). --- ### Easy to use to manage customers, tickets, and service contracts - Overall rating: 5/5 - Reviewer: Rob P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use Autotask all through the day and they have a reliable cloud service. API integrations to our VSA was easy to setup and has been pretty much set it and forget it. Integration with Quickbooks has changed over the time that we have used it, but with the change to using the web connector it has become not only more secure but problem free. We manage our customer contacts and tickets through the system and after initial setup it has been easy and problem free with little ongoing maintenance needed on our end. #### Cons They changed to a dashboard system at login and frankly it is not that useful to us. Adding new services, email automation, or changing service queues is not intuitive and since it is not something we do that frequently I always feel like I spend more time than I needed to once I have it complete. We had to do some ticket automation on keywords to let us know when a set of reoccurring tasks has come to end when it should be a feature of the system. The outsourcing module could be more robust especially since it is a feature we pay an additional fee for. --- ### Just OK - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a MSP you need to have one. The client facing ticket portal is unusable. The KB section makes it hard to add images. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is a mature product. Has many features. #### Cons Hard to use. Has made few improvements over the years. The RMM (owned by same company) integration is basic. #### Reasons for choosing Autotask PSA Not many choices at the time. --- ### HaarmanB ICT's review - Overall rating: 4/5 - Reviewer: Bart H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros feautureset, ease of use, automation using Workflow Rules #### Cons WYSIWYG user interface of template building. I use an external HTML-editor to create, modify and preview the HTML code --- ### Used for 5 years+ - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good dashboarding for presenting data. Report self service is okay. Good integration between crm and service desk. #### Cons Cmdb is weak and clunky. Would be better if solution included some of the 3rd party tools needed to be an efficient MSP. #### Reasons for choosing Autotask PSA More built in functionality --- ### Autotask has no History - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Autotask is mainly use for Tech Support, Support Contracts and Project Management. It does an OK job with Tech Support, but all the other items are arduous to set up and very time consuming. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I really do not like Autotask as a software, there is not many features that are great as our team decided to use it for not it's design purpose which is an IT management company for projects, CRM, etc. #### Cons The absolute biggest con about Autotask is they have no history features. All changes are unrecorded or unexposed in the software, so someone can go in change numbers on projects, customer license counts and there is no history of anyone changing these items. It has been requested as a feature for 2 years and the only reply is "we have it on the roadmap" even though it is a highly sought after and frankly, BASIC feature that they never included. --- ### We use it daily and couldn't live without it! - Overall rating: 5/5 - Reviewer: Garry A. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We run our entire business out of Autotask. It does everything for us as an MSP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Autotask is about automation. It makes ticketing and billing processes standardized and automated. It has become our central repository for information. All service related issues, time spent, contracts, hardware, etc goes in there. I tell my team all the time, "If it doesn't exist in Autotask, it didn't happen." #### Cons Autotask support has historically been difficult, but is getting much better. Reporting is very powerful, but also VERY difficult to get your arms wrapped around it. It isn't something you do on a whim. If you have time to spend with it, you'll get good data. If you don't have time to spend, make sure you pay for some Autotask consulting time to help you. --- ### It isn't the prettiest or sleekest looking, but AEM provides a deep toolkit for the IT professional. - Overall rating: 4/5 - Reviewer: Tyler L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. AEM makes it easy to organize multiple off-site locations and set up hardware monitoring, apply a scheduled server restart for patches, and the ability to quickly and easily apply scripts to remote computers without ever logging onto them. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros AEM makes it easy to monitor, set up scripts, or even connect to countless computers remotely. You can drill down to a computer on an individual level, or group entire office sites into resource monitoring or apply your custom written scripts to them, either one time or schedule a time for them to reoccur. AEM really lets you apply the full capabilities of your knowledge to managing your computers. I've never felt held back by it. #### Cons Sometimes it feels like there's just too many levels, and it can take awhile to get where you need to be. Luckily the software is not slow to respond, but it's still a few layers to drill down to get to the computer you need. There also is a bit of a learning curve compared to other similar management systems, however AEM does reward you for learning all its in's and out's with a vast array of customization features to manage the computers exactly how you want. --- ### Autotask is great as a ticketing system - Overall rating: 5/5 - Reviewer: Jaden G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I would recommend this software. We use it daily for a few years now. It is great for documentation and tying it to the company. The ticketing works well and the alerts are great. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this product every single day as our ticketing software. It is great. It is easy to create widgets to track metrics as well as keep account of tickets. I also like the ability to create configuration items and easily tie them to the company they go with. #### Cons Its a little slow to respond sometimes. It does not like when you are trying to edit/save two tickets at the same time. Other than that not much complaints. --- ### It does everything we need, and a lot more. - Overall rating: 5/5 - Reviewer: Neil G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Its helped to streamline our invoicing, and ticketing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates well with just about every other tool/system we need it to. #### Cons Due to its large feature set and flexibility, there is some unnecessary overhead for a company of our size (2-3 person shop). --- ### Autotask utilization for Project Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I am using it for project management and it proves to be very useful tool for it. #### Cons Little bit confusing at the begining. But soon I catch it up. --- ### Autotask: I wish it worked better... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it, but want to like it more. For my basic needs of recording time per project or ticket, it's a pain to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The best part of Autotask is the promise for what it can do. It sould work as a single service for managing projects, customers, and time keeping. #### Cons The worst part of Autotask is the user interface. It has most of the functionality I need, but it is just frustrating to use. The UI changes enough every release to make it hard to keep up. the changes only seem to make it harder to use. --- ### Ticket management simplified with the help of Autotask - Overall rating: 5/5 - Reviewer: Karen F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience would be two thumbs up! it isn't another ticket managing system I would prefer rather than Auto task. I feel like I'm going to be with it for a long time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Auto task can integrate with almost any third-party software you can imagine it can create tickets on its own from alerts received from third-party vendors, can close tickets when it notices the devices back online all by itself and on and on and on. With auto tasks if you want to automate or just keep track of your tickets or service calls it's so simple #### Cons If you've never used auto task before it can feel overwhelming. There is so much you can click on and view that most users have a hard time learning everything it can do ## More reviews [Next reviews](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/?page=2) --- Autotask PSA Reviews, Pros and Cons - 2026 Software Advice