# Autotask PSA vs Freshservice - 2026 Comparison - Software Advice > Autotask PSA vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/freshservice --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Autotask PSA vs Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # Autotask PSA vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # Autotask PSA vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/it-management/autotask-psa-profile/) [Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/) 4.2 [(156)](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Autotask PSA Based on 156 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (71%) - Top use cases: Managed Service Providers (MSP) (30%), Service Desk (26%) 69% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 731 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/it-management/autotask-psa-profile/) Autotask PSA 4.2 [(156)](https://www.softwareadvice.com/it-management/autotask-psa-profile/reviews/) [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 156 reviews Ease of use 3.9 Value for money 4.0 Customer support 4.1 Functionality 4.2 4.5 Based on 731 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives Looking for better ease of use? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 887 reviews from IT Management * * * Access Controls/Permissions 4.4 Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Incident Management 4.4 Maintenance Scheduling 4.0 Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Collaboration Tools 3.3 Incident Management N/A Maintenance Scheduling N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Datto WorkplaceNot enough reviews ](https://www.softwareadvice.com/file-sharing/datto-workplace-profile/)[ NinjaOneNot enough reviews ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)[ IT GlueNot enough reviews ](https://www.softwareadvice.com/help-desk/it-glue-profile/) [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) ## Reviews * * * Rick B.FounderTelecommunications, 2-10 employees "We moved on to a system that allows unlimited users for a reasonable fixed price, All users can upload deliverables." May 13, 2026 DR Denuka R.Operations ManagerInformation Technology and Services, 11-50 employees "I also found the lack of proper HTML processing on email tickets a bit limiting, since formatting can get stripped or look messy when replies come in." Dec 3, 2025 JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 SK Sahvanna K.Product DesignerUtilities, 51-200 employees "Some of the functionality such as in-built widget for our customers is hard to use for our customers which provides a poorer experience." May 21, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [N-central vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/solarwinds-n-central/)[N-sight RMM vs Autotask PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/msp-rmm/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)