I hope they continue to improve for the market that each time needs quality and confidence.

Due to the customization there are a lot of options so some times you get lost in menus due to so many options.

We are very pleased with the overall product capability, ease of use, and feature rich environment.

It's ease of use, features and functionality, Customer Support. It was very much happy with overall quality of the product.

Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.

Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Overall we are satisfied. The support has been very prompt and communication has been excellent.

Ease of use and interface and the clear to understand the menu and the animation is good,the space is nicely utilized and even a user who is starting to learn can easily understand.

Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.

Locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket.

The benefits and challenges of using intelligent service management to improve the customer experien.

The FLOWS are easy  ( problem,change and task ). The system Flows of approval is superb.

Simple and effective product, great value for the business with easy adaptation and good additives.

Currently we're worried about the performance and availability.

I like that you can customise the software to manage organisations, categorisations, workflows, SLAs, etc. to work in a way that suits your business needs.

Cloud solution avoid hidden costs as hardware aquisition, maintanance and support.

In the event of an outage or malfunction, this can cause significant disruption to the business and its customers.

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

Really easy to use solution, no complexity, and completely affordable. Strong ITIL process based capabilities with excellent reporting and mobile access too.

Everything is as describe, best price on beauty products and happy with timely delivery received in a good condition.

I also like the customer support chat functionality. Rather than having to log tickets for every question I want to ask, there are helpful advisers available to chat to and provide instant feedback.

Ease of use, vast features, robust workflow engine, product integration API's, low cost.

The amount integrations is amazing, there is an integration for everything. They have good ways to request features too.

Nothing is missing and the support is also quick and friendly. As a whole I really love Zapier and it is very useful to me and I would recommend every busy person to add this to their portfolio.

Easy to setup, easy to implement and super-feature rich. Zapier is great for any kind of connections and transferring data between platforms.

Amazing - I wish I could have discovered Zapier sooner. It saves was tons of headache as the integration of seamless and easy to use.

On going nightmare - ZAPs stop working by themselves, no support and here we have live API system not working.

The ability to integrate multiple apps, the most popular one, with those we're just starting to build.

All repetitive takes are time-consuming and eliminating those with Zapier is so much fun. Quick and reliable automation helps us finally get more time to do what really matters the most.

I like that it's pretty simple to set up tracking and to follow how it is going. The integrations are pretty awesome.

I love that it's user friendly and gives the users the ability to automate tasks without knowing how to code. It's customizable and walks me through step-by-step on how to automate my processes.

CRM, Email and SMS marketing Automation, Scheduler, Gsuite, Facebook, Website contact forms. It's amazing and worth every penny and then some.

Amazing, super easy to use and setup. Has saved me hundreds of hours of repetitive work.

Customer service is awful. The site is glitchy at times.

I had a very good experience and technical support was very responsive.

Sometimes it's still a little hard to fix an error when a zap reports a problem because it's not 100% clear what the error is.

It’s the perfect solution to automate all your tasks in a high volume business. Also think it’s a rock solid company, great customer service.

Support is via email which can be a bit tedious - there are also times when a function that exists in your software is not able to be triggered or updated via Zapier - that can be frustrating.

They have 3 price tiers which is also very easy on the pocket, considering the amount of time saved from all the automation the platform helps me with.

Everything has been great. Implementation and use has been awesome and any time I need to communicate with Zapier, they are fast to respond.

Love it, very rewarding when you can get something complicated to work that would otherwise be a very manual process. It is like having an extra employee if you put the time into it.

Zapier is the best way to connect multiple apps together and is a great tool for using it on your work or school. Great tool to keep everything organized.

Their customer service has been great and they have provided a lot of helpful integrations.

Great Product For Busy People To Organise Their Daily Works Without Hesitation. This Product Made The Automation Feels Like A Miracle.

This software does so much, it can link your website donation portal to your CRM like SF. They also give you a nonprofit discount which is great.

Excellent Solution for automation. Great rule builder to fulfill all of your needs.

I hate that you have to rebuild a step in order to change things around when needed.

We started to automate tasks with Zapier thanks to the free trial : It's amazing all the tasks that you can automate.

This is a good, user friendly tool that is quick to set up and works with many different apps. It helps to automate daily tasks; increasing efficiency.

Zapier is a great platform for automating  tasks that before we would need to do by hand or that we would need to hire freelancers to come up with a solution that usually costs hundreds.

I love that its like Tetris in real life. And that it helps our team not have to do repetitive work.

The troubleshooting messages are not specific and can be difficult to understand. For example the zap will show an error but the message will not point to the specific area.

Zapier is wonderful because you can Integrate everything. If you can dream it, Zapier can do it.

It's super simple to connect services up to get notifications about when something happens. It also allows you to do fun things like use philips hue lightbulbs to alert you when something happens.

US Dollar

Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

ISM is used in a variety of industries.  It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. 

LongDescription

User Management

Document Storage

Access Controls/Permissions

IT Asset Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Projections

Knowledge Management

Change Planning

Customizable Fields

Automated Routing

Problem Management

Self Service Portal

Configurable Workflow

Service Catalog

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Service Level Agreement (SLA) Management

Interaction Tracking

Multi-Language

Audit Management

Alerts/Escalation

Customizable Branding

Incident Management

Approval Workflow

Inventory Management

Service Management Edition: named or concurrent analysts. Contact ServiceAide for pricing.

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intelligent Service Management

Live Online

Webinars

Founded in 2011, Zapier has helped over 1.8 million individuals and businesses with their automation needs. Zapier moves info between your web apps automatically, so you can focus on your most important work. 

Build custom workflows fast for more than 6,000+ web apps, and let Zapier handle repetitive tasks automatically—freeing your team up to focus on more important work. With a 99.9% uptime as well as SOC 2 Type II and SOC 3 compliance, you can count on Zapier for your business-critical workflows.

Working with a larger team? Zapier for Companies offers collaboration and security features that let you unlock the power of automation for your entire organization. Work with a dedicated Customer Success Manager to get live onboarding and strategy support to help you plan your automation strategy. Fine-tune your security settings with advanced administrative features like SAML single sign-on (SSO), account consolidation, app restrictions, and more. 

Application Management

Database Support

SMS Messaging

Pre-built Connectors

SSL Security

Sales Management

No-Code

Integrations Management

Collaboration Tools

eCommerce Management

Data Import/Export

Process Modeling & Designing

Integration Management

QuickBooks Integration

Compliance Management

Social Media Integration

Real-Time Notifications

Workflow Management

Website Integration

Multiple Data Sources

Business Process Automation

Accounting Integration

Dashboard

Forms Automation

Usage Tracking/Analytics

Payroll Management

Web Services

Point of Sale (POS)

Third-Party Integrations

Workflow Configuration

Task Management

Premium plans start at $19.99 per month, billed annually.
Multi-user accounts start at $299 per month, billed annually

Intelligent Service Management vs Zapier

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