--- title: "ConnectWise PSA Software Reviews, Demo & Pricing - 2026" description: "Review of ConnectWise PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/it-management/connectwise-manage-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Business Management Software](https://www.softwareadvice.com/business-management/) / ConnectWise PSA Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/)[Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) # ConnectWise PSA Review Custom quote 3 plans Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ConnectWise PSA 4.1 [(280)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Pricing Pricing available upon request ### About ConnectWise PSA ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling. ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more. Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices. Support is available via phone, email and online live chat. Wondering if ConnectWise PSA is right for your organization? Our Business Management Software selection experts can help you in 15 minutes or less. ## ConnectWise PSA User Interface ## Popular ConnectWise PSA Alternatives Main Product ConnectWise PSA 4.1 [(280)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Ratings Breakdown - 3.67Ease of use - 3.73Value for money - 3.71Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18806)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(202)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 3.99Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price ## ConnectWise PSA Pros and Cons We analyzed 280 verified reviews for ConnectWise PSA to find out what actual users really think. Select to learn more Extensive Third-Party Integrations You can connect ConnectWise PSA with a wide range of third-party tools, from accounting and remote management to project and CRM platforms. The platform's API and partner ecosystem make it easy to centralize business processes and automate workflows across multiple systems. Effective For It Service Teams ConnectWise PSA is designed for technical service providers, offering remote management, real-time monitoring, and scheduling tools. It supports both on-prem and remote work, making it suitable for MSPs and IT service desks that need to manage devices and dispatch technicians. Robust Ticket Tracking Tools ConnectWise PSA offers a detailed ticketing system that helps IT teams organize, assign, and track service tickets efficiently. Features like easy ticket creation, bundling, searching, and reporting make it simple to manage client issues and maintain thorough records for help desk operations. Frequent Slowdowns And Lag Users often experience slow performance, laggy interfaces, and long load times with ConnectWise PSA. These speed issues can disrupt daily operations, making it frustrating and time-consuming to manage tickets and other tasks, especially during peak usage periods. ## ConnectWise PSA Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request Plan includes: - Ticketing - Project & opportunity management - Asset management (Configuration) - Finance & billing - Email connector - Workflow automation - Calendar synchronization - Mobile application Standard Pricing available upon request Plan includes: - ConnectWise Chat - Agreement management - Procurement & inventory - GL integration - Change approvals - User-based billing - Knowledge base - Office 365 billing, monitoring & management Premium Pricing available upon request Plan includes: - Marketing campaign management - Cloud database access - Sandbox - Cisco Simple IT billing, monitoring & management - Cloud infrastructure billing, monitoring & management Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ConnectWise PSA Features - Popular features found in Business Management Accounting Billing & Invoicing Client Management Inventory Management Marketing Automation Order Management Purchasing & Receiving Scheduling Task Management Time & Expense Tracking Training Management - More features of ConnectWise PSA Access Controls/Permissions Accounting Integration Active Directory Integration Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Routing Availability Management Backup and Recovery Billable Items Tracking Call Center Management Capacity Management Change Management Chat/Messaging Client Portal Collaboration Tools Configurable Workflow Configuration Management Contact Management Contract/License Management CRM Customer Database Customizable Branding Customizable Reports Dashboard Dashboard Creation Data Import/Export Document Management Document Storage Drag & Drop Email Management Employee Management Expense Tracking Financial Management Help Desk Management Incident Management Interaction Tracking Invoice Management Issue Auditing Issue Management Issue Tracking IT Asset Management IT Asset Tracking IT Reporting Knowledge Management License Management Live Chat Maintenance Scheduling Mobile App Monitoring Patch Management Performance Metrics Prioritization Problem Management Progress Tracking Projections Project Management Project Templates Project Time Tracking Quotes/Estimates Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Tasks Remote Access/Control Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Resource Management Revenue Recognition Role-Based Permissions Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Third-Party Integrations Ticket Management Timesheet Management Workflow Management ## ConnectWise PSA Integrations ScreenConnect Integration rated 4.6 from 16 reviews ConnectWise Automate Integration rated 4.1 from 15 reviews Auvik Integration rated 4.4 from 12 reviews Jira Integration rated undefined from -1 review Sage 50 Accounting Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review See all 51 integrations ## ConnectWise PSA User Reviews ## ConnectWise PSA customer ratings - Overall rating: 4.1/5 - Total reviews: 280 ### Rating distribution - 5 stars: 114 reviews (41%) - 4 stars: 107 reviews (38%) - 3 stars: 38 reviews (14%) - 2 stars: 10 reviews (4%) - 1 star: 11 reviews (4%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.7/5 - Customer support: 3.7/5 - Functionality: 4.1/5 --- ### Still Happy to use PSA - Overall rating: 5/5 - Reviewer: Julee C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. #### Cons While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. #### Reasons for switching to ConnectWise PSA We made the switched from 3 products to 1, not the product listed above. The products we used are not included in the list but you cannot leave it blank and 'not listed' is not an option. We made this change to simplify our support and enable our technicians to provide excellent support to our clients. --- ### 4 Year Veteran of ConnectWise PSA Reviews the Platform - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. #### Cons The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. #### Reasons for switching to ConnectWise PSA I went to another company that had this in place and loved ConnectWise. --- ### Powerful ticketing tool with lot of integrated features - Overall rating: 4/5 - Reviewer: Christopher J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear) #### Cons Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do. --- ### Connect Wise: Proceed at your own risk! - Overall rating: 1/5 - Reviewer: Jim H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am not a big fan of the platform overall. I have used it in multiple companies and each organization has either gotten rid of it or is in the process of doing so. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It tracks things and does a decent job of ticketing an management. I feel that workflows do help quite a bit. Configurations and many other features are helpful anyone. #### Cons I feel like it is extremely expensive and the customer support has gone way downhill since Kaseya took the brand over. Better scammer protection from a security perspective would be a welcome addition. #### Reasons for switching to ConnectWise PSA I moved jobs to this place. I had used Freshdesk in other orgs. --- ### ConnectWise PSA Review - Overall rating: 4/5 - Reviewer: Danny T. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered ConnectWise PSA allows the service department to work seamlessly with each other. Allows for lots of automation through workflows as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ConnectWise PSA is feature rich. Lots of flexibility with ticket workflow. Asio integration is getting better with new workflows as well. #### Cons Too many lurched products that were bolted on and not natively integrated. NOC team doesn’t use the same ticketing system but it is integrated. SOC team doesn’t use the PSA ticketing system at all. #### Reasons for choosing ConnectWise PSA At the time it was the industry leader with the most integrations. --- ### Complete and does its job well, but pricey and stuck back in time... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a good experience, however the lack of innovation, and new interface it has made us look elsewhere. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It integrates with everything. It does the work for what it is. It has all the features we want to have, from billing, ticketing, portals, etc. Ticket management is good. #### Cons Over the years, the interface has stayed the same. Not happy with this fact. Also, the cost is pretty high for what it provides. We are forced to buy separate products to complete everything. If it was priced lower with all the features bundled in, like Halo PSA, we would have been very happy. It is very hard to make things work, but once they work, they are top notch. #### Reasons for choosing ConnectWise PSA I did not know better. When we jumped on CW PSA, it was the only game in town. --- ### Hate to admit but its actually pretty good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Very feature rich and highly customizable, you can use this tool to manage a ton of workflows across the company. There is better stuff out there for CMDB, Sales, etc but for service tickets and project management it is solid. #### Cons The UI was pretty awful, and it was not the most intuitive for new staff to pick up. Some of the integrations were not very meaningful. #### Reasons for choosing ConnectWise PSA Mostly the pricing was too high for Cherwell and ConnectWise was widely used in the industry #### Reasons for switching to ConnectWise PSA Wanted something more tailored for our use case (service/projects) out of the box --- ### A comprehensive system that requires a major upfront time investment - Overall rating: 4/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have learned a lot of what this system can do over the years, I know that there is a lot more that it promises that I haven't been granted access to because the owner can't figure out how to grant those permissions. Utilize the support staff early and often in your onboarding to make sure you get plain words to describe how to do what you want. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to create templates and flows are very helpful for repeated tasks. There are more features than you can be reasonably expected to maintain awareness of. The Ticket management features let you find ticket history grouped by company, customer, and even endpoint. If you have a large team, you can delegate different permissions to them #### Cons There are more features than you can be reasonably expected to maintain awareness of. If you have a small team and you are the sole administrator, be prepared to do a lot of work, as there are permissions that must be granted granularly that aren't the easiest to understand. --- ### ConnectWise for Our Business - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We’ve been using ConnectWise PSA for a while now, and it’s really helped us pull everything together in one place. Before, we were juggling tickets, projects, billing, and reporting across different systems, but now it all lives under one roof. That makes it a lot easier to keep track of what’s going on with our team and with clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros We use ConnectWise PSA exclusively at our MSP. The ticketing system provides accountability for instances from open to close across all departments of our business. #### Cons I find the program difficult for new hires to "jump in" on. My more seasoned agents have no issues with the application, but there is a steep learning curve because much of the navigation from tab to tab and section to section does not happen intuitively. --- ### An ageing interface built but a rock solid foundation - Overall rating: 4/5 - Reviewer: Philippe C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Connectwise preety much wrote the book on PSA. The have a very robust fondation and the ticketing system and management is very mature. #### Cons The interface needs a rework, the GUI is aging and iT,s starting to show compared to newer PSAs like NinjaRMM --- Showing 1 - 10 of 280 Reviews [See All Reviews](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) ## ConnectWise PSA Popular Comparisons [N-central vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/solarwinds-n-central/)[Salesforce Sales Cloud vs ConnectWise PSA](https://www.softwareadvice.com/compare/2764-Salesforce/vs/91525-connectwise-manage/)[N-sight RMM vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/msp-rmm/)[IT Glue vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/it-glue/)[Syncro vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/syncro/)[NinjaOne vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/ninjarmm/)[Pulseway vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/pulseway/)[Autotask PSA vs ConnectWise PSA](https://www.softwareadvice.com/it-management/autotask-psa-profile/vs/connectwise-manage/)[Freshservice vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/freshservice/)[ConnectWise Automate vs ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/labtech/)[Accelo vs ConnectWise PSA](https://www.softwareadvice.com/marketing/accelo-profile/vs/connectwise-manage/) [Compare All Alternatives](https://www.softwareadvice.com/itsm/connectwise-manage-profile/alternatives/) ## Other Top Recommended Business Management Software [Contentverse](https://www.softwareadvice.com/cms/contentverse-profile/) **4.1** (19) Recently recommended **3** times [Trello](https://www.softwareadvice.com/project-management/trello-profile/) **4.5** (23595) Recently recommended **0** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18806) Recently recommended **0** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15460) Recently recommended **0** times Stuck Between Options? 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