Freshservice vs Sunbird DCIM

The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.

If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here.

Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.