About JAMS

Jams is a cloud-based scheduling solution, which assists midsize to large firms with job tracking and batch processing. Its key features include calendar management, workflow design, process automation, centralized dashboard and task management.

The application comes with a module that enables teams to execute command lines for multiple tasks and monitor and manage critical batch processes. Managers can use this system to codify workflows, analyze performance metrics and enforce enterprise security. With the solution’s workload automation tool, supervisors can add schedules, triggers and dependencies.

Jams integrates with third-party applications such as Microsoft Dynamics, Slack, Sharepoint, Hadoop, Informatica, Peopleso...


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Supported Operating System(s):

Web browser (OS agnostic)

16 Reviews of JAMS

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(7)

7

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

April 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Jams: How to automate OpenVMS...and more

Core functionality was interfacing with an Alpha server running on OpenVMS software. We needed a way to better automate the processing. Also important was to get notifications if things went wrong, and for a non-programmer to quickly resolve issues that might come up. We did not want them looking through batch files and trying to figure out what failed and when.

Pros

One of the few programs on the market that integrates well with OpenVMS via a native agent.

Cons

Debugging of scripts is more burdensome than it could be, but I like the audit capabilities where you can roll back to previous versions of a job very easily.

April 2019

Bruce from Shark Ninja

Company Size: 1,001-5,000 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

April 2019

JAMS helps IT do their job

Our team has used JAMS extensively to manage a number of different tasks/processes on several different servers and different operating systems (unix/windows) with a number of different methods such as scripting (bash/powershell) and SSIS calls and calling URL endpoints as well. This is a very flexible tool and it works well for our IT services team.

Pros

Jams is a pretty full featured job schedule tool. Jobs can be scheduled to run on repeated (hourly) or one time. Jobs can be tired or chained if you want as well. The interface is well done so you don't spend a lot of time finding what you need to modify or update a job. My favorite feature is the email log for completed or errored jobs, so you can get right to work - from your email tool by viewing the log.

Cons

I have found that the search/query tool doesn't default to the current day when I'm looking for a job. I realize that some users want to keep the query as they left it - thus the need to keep the previous dates and query string. Perhaps a "reset to default" button to clear everything up and get the query tool ready to use would be helpful.

Response from HelpSystems

Replied May 2019

Thanks for the great feedback, Bruce! We're thrilled that JAMS continues to be a useful tool for you and the team. The search/query behavior is very powerful, but something we're actively working to improve upon from an end-user's perspective. Be sure to keep a close eye on the Release Notes for an update on that front in the near future! If there's anything else you need, or features you'd like to see added to JAMS that could benefit the user base, please don't hesitate to reach out to your JAMS account rep or JAMS Support.

February 2019

User Profile Picture

Davesh from FAST Technology

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

2.0

February 2019

Excellent idea for software, clients, and scheduling. However, very buggy and not well executed

Pros

The idea of having JAMS scheduler handle jobs and monitor them is fantastic and is the best solution so far for batch jobs while managing 20-50 servers.

Cons

Software is extremely buggy, web client is almost unusable, constant updates, clients sometimes crashes leaving an entire system useless until restarted, sometimes updates fail wasting company time in reverting state

Response from HelpSystems

Replied April 2019

Thank you for the feedback! JAMS is constantly being enhanced and improved, so we hope your overall experience also improves with each release. If you have specific enhancement requests that you feel would help make the product better, please feel free to contact your JAMS account rep or JAMS Support.

April 2019

Nancy from PODS

Company Size: 1,001-5,000 employees

Industry: Package/Freight Delivery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

JAMS ease of use, ease of understanding

Very positive. It is a great tool for a variety of teams to use. At our site, the non-production JAMS instance is used to insure the jobs / setups work as expected BEFORE being deployed to Production. And once in Production, Setups & Jobs can be visually monitored by the general public. A variety of notifications on a job's status can be sent automatically, thus eliminating the need to involve valuable "production" resources to answer routine inquires of process owners. Win-win!

Pros

JAMS has an amazing amount of processing capabilities available. However, the support team is an invaluable part of the product. The support team has been fantastic in helping me to understand what capabilities are available and exactly how to use them. Response to on-line chat requests are answered very quickly. They offer to set up GoToMeetings for hands on assistance. And, on the rare occasion the technician doesn't know the answer, he will find the answer for you! Amazing! They take customer support seriously! The product is tremendously robust too!

Cons

It can seem a little clunky when using the UI. Sometimes the response time in viewing the detail screens is slow. However, it is difficult to know if it is the JAMS product or our environment that is slow in rendering results.

Response from HelpSystems

Replied June 2019

Thanks for the review, Nancy! We always appreciate hearing success stories like yours, and strive to provide industry leading support to all of our customers. Please don't hesitate to reach out if you ever need anything.

April 2019

Craig from Bank of America

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

JAMS Scheduler From HelpSystems

As I stated above, I have been using JAMS since 2009 and here it is now 2019. JAMS is easy to install and once up and running JAMS just keeps on running. JAMS is extremely stable. The JAMS Support Staff is very knowledgeable and respond if needed very quickly. JAMS Support also resolves any issues quickly and resolves the issue the first time.

Pros

I am the JAMS Administrator at one of the largest Banking Financial Institutions Worldwide. We have been using JAMS Scheduler since 2009 in our Credit Card Division and Mortgage Division scheduling and running thousands of batch reports worldwide each month with no issues, automatically running all jobs on time as scheduled and as requested. Another vendors scheduler system used in other divisions is called AutoSys. Once Line of Business partners see JAMS they ask: How do we convert from AutoSys to JAMS.

Cons

CONS would be just that during major upgrades from one release version to the next higher release version, ex: version 6 to version 7 migration, the new version is NOT backwards compatible, thereby causing to have to perform the Big Bang approach to upgrading to the newest release.

Response from HelpSystems

Replied May 2019

Awesome review, Craig! We are extremely happy to have you as a long time customer, and proud of the fact that JAMS continues to be an integral part of Bank of America's ecosystem. Let us know if we can be of any assistance, and we look forward to continuing to strengthen our relationship with your team.