About JAMS

Jams is a cloud-based scheduling solution, which assists midsize to large firms with job tracking and batch processing. Its key features include calendar management, workflow design, process automation, centralized dashboard and task management. The application comes with a module that enables teams to execute command lines for multiple tasks and monitor and manage critical batch processes. Managers can use this system to codify workflows, analyze performance metrics and enforce enterprise security. With the solution’s workload automation tool, supervisors can add schedules, triggers and dependencies. Jams integrates with third-party applications such as Microsoft Dynamics, Slack, Sharepoint, Hadoop, Informatica, Peoplesoft, Netezza and SAS. It is available on...

JAMS Pricing

Annual subscriptions start at $15,000 for a scheduler and 5 agents. This includes round-the-clock support, access to all updates, and no true-ups.

Starting price: 

$15,000.00 per year

Free trial: 

Available

Free version: 

Not Available

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Jams dashboard screenshot

JAMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2019

Jams: How to automate OpenVMS...and more

Core functionality was interfacing with an Alpha server running on OpenVMS software. We needed a way to better automate the processing. Also important was to get notifications if things went wrong, and for a non-programmer to quickly resolve issues that might come up. We did not want them looking through batch files and trying to figure out what failed and when.

Pros

One of the few programs on the market that integrates well with OpenVMS via a native agent.

Cons

Debugging of scripts is more burdensome than it could be, but I like the audit capabilities where you can roll back to previous versions of a job very easily.

Bruce

Company size: 1,001-5,000 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2019

JAMS helps IT do their job

Our team has used JAMS extensively to manage a number of different tasks/processes on several different servers and different operating systems (unix/windows) with a number of different methods such as scripting (bash/powershell) and SSIS calls and calling URL endpoints as well. This is a very flexible tool and it works well for our IT services team.

Pros

Jams is a pretty full featured job schedule tool. Jobs can be scheduled to run on repeated (hourly) or one time. Jobs can be tired or chained if you want as well. The interface is well done so you don't spend a lot of time finding what you need to modify or update a job. My favorite feature is the email log for completed or errored jobs, so you can get right to work - from your email tool by viewing the log.

Cons

I have found that the search/query tool doesn't default to the current day when I'm looking for a job. I realize that some users want to keep the query as they left it - thus the need to keep the previous dates and query string. Perhaps a "reset to default" button to clear everything up and get the query tool ready to use would be helpful.

Response from HelpSystems

Thanks for the great feedback, Bruce! We're thrilled that JAMS continues to be a useful tool for you and the team. The search/query behavior is very powerful, but something we're actively working to improve upon from an end-user's perspective. Be sure to keep a close eye on the Release Notes for an update on that front in the near future! If there's anything else you need, or features you'd like to see added to JAMS that could benefit the user base, please don't hesitate to reach out to your JAMS account rep or JAMS Support.

Replied May 2019

User Profile

Davesh

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

February 2019

Excellent idea for software, clients, and scheduling. However, very buggy and not well executed

Pros

The idea of having JAMS scheduler handle jobs and monitor them is fantastic and is the best solution so far for batch jobs while managing 20-50 servers.

Cons

Software is extremely buggy, web client is almost unusable, constant updates, clients sometimes crashes leaving an entire system useless until restarted, sometimes updates fail wasting company time in reverting state

Response from HelpSystems

Thank you for the feedback! JAMS is constantly being enhanced and improved, so we hope your overall experience also improves with each release. If you have specific enhancement requests that you feel would help make the product better, please feel free to contact your JAMS account rep or JAMS Support.

Replied April 2019

Nancy

Company size: 1,001-5,000 employees

Industry: Package/Freight Delivery

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2019

JAMS ease of use, ease of understanding

Very positive. It is a great tool for a variety of teams to use. At our site, the non-production JAMS instance is used to insure the jobs / setups work as expected BEFORE being deployed to Production. And once in Production, Setups & Jobs can be visually monitored by the general public. A variety of notifications on a job's status can be sent automatically, thus eliminating the need to involve valuable "production" resources to answer routine inquires of process owners. Win-win!

Pros

JAMS has an amazing amount of processing capabilities available. However, the support team is an invaluable part of the product. The support team has been fantastic in helping me to understand what capabilities are available and exactly how to use them. Response to on-line chat requests are answered very quickly. They offer to set up GoToMeetings for hands on assistance. And, on the rare occasion the technician doesn't know the answer, he will find the answer for you! Amazing! They take customer support seriously! The product is tremendously robust too!

Cons

It can seem a little clunky when using the UI. Sometimes the response time in viewing the detail screens is slow. However, it is difficult to know if it is the JAMS product or our environment that is slow in rendering results.

Response from HelpSystems

Thanks for the review, Nancy! We always appreciate hearing success stories like yours, and strive to provide industry leading support to all of our customers. Please don't hesitate to reach out if you ever need anything.

Replied June 2019

jeff

Company size: 11-50 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

JAMS is a must...

Fantastic !!!

Pros

The software is fantastic in ease of use, reporting and job creating. However, the support is second to none .. I cannot stress how fast and effective their support team is, I haven't seen anything even close.

Cons

I cannot think of much that I don't like, upgrades are a snap, support is amazing, GUI is amazing.