JIRA Service Management vs PagerDuty

RATING:

4.5

(660)

JIRA Service Management has 660 reviews and a rating of 4.47 / 5 stars vs PagerDuty which has 210 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (660)
4.6 (210)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 10, 2024
March 27, 2024
Pros/Cons
  • Pros

  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Read all user reviews
  • Pros

  • The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).
  • Managing multiple schedules is charmingly easy. Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.
  • Cons

  • Some menus are confusing and options are sometimes hard to find.
  • But this is more of a problem of our requirements rather than a limitation of the software.
Read all user reviews
Pricing Range
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$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos