JIRA Service Management vs SysTrack

RATING:

4.5

(653)

JIRA Service Management has 653 reviews and a rating of 4.46 / 5 stars vs SysTrack which has 23 reviews and a rating of 4.87 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (653)
4.9 (23)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 28, 2024
March 14, 2022
Pros/Cons
  • Pros

  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
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  • Pros

  • It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels.
  • The improvements can then be measured to ensure it improves the end -user experience.
  • Cons

  • The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change.
  • The loss of the export functionality following an upgrade to the client.
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Pricing Range
$
$
$
$
$
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2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos