I have never had to do that with Kandji. The dashboard is really easy to use and allows you to do some incredibly powerful things with minimal training on Kandji itself.

Blueprints can help organize systems but leads to some frustration when attempting to make a one-off commands.

Incredible functionality and very easy to use compared to some of the competition. Support is fantastic, and a great solution engineering team to help with any struggles.

Pro Level MDM at a Lower Cost and Administrative Burden.

This is difficult for me, because the team behind Kandji really put a lot of thought into their product. There's nothing I've found to be lacking or missing.

The support team has been proactive, not just throughout the onboarding process, but throughout the process.

Overall I have been extremely happy with Kandji and would highly recommend them to anyone looking for a premium really solid management solution for Macs and iOS.

We tested some other competitors and Kandji is the easiest and most reliable tool we found on the market.

The ROI is almost immediate after adopting the platform and I am excited to see what the future looks like with Kandji.

The sales process was efficient, and in the few instances where I've needed support, the team have been responsive and have gone out of the way to help.

I really like the in-built templates which gives you a configuration which is aligned to specific security standard, which can then be customized as desired.

The onboarding team made things super easy when moving from JAMF Pro. User interface is extremely clean and easy to use unlike other MDM's that require much more knowledge and skill.

The support has been outstanding. Both by chat and videoconference, all of our questions from the mundane to the obscure have been answered quickly and clearly.

The tool fits our organization well. Once we got used to the Apple Device Manager Integration and how blueprints worked, we quickly made good progress through our list of requirements.

My absolute favorite part is the immense support that they provide in the form of their Knowledge Base support articles, and their amazing Live Chat support.

I was able to get all my users onboarded without issues. Kandji is looking after devices and I've got confidence that the devices are secure.

Kandji lets me enforce and monitor those things and many other best practices that save us from downtime, which costs billable hours.

The interface is intuitive and has allowed us to easily manage a rapidly growing fleet of macOS devices as well as a few iOS/tvOS devices.

Kandji definitely doesn't have the most features available as competitors, but for the price it's great. I could see a lot of smaller companies using Kandji.

There's no way to apply a setting to only one computer. Then with the additional blueprints, when you want to make a change, you have one more place to remember to do it.

The support is excellent, and the white-glove migration was crucial to us.

They know and love their product for good (and obvious) reasons. As a life long Apple user, admin and admirer I can say that if Apple did their own MDM, it would look like this.

Kandji really delivers on customer experience, from an excellent UX to great customer service.

Awesome user interface and user experience. It helps me save my mental load by offering an intuitive and comprehensive interface to use.

To be completely honest, the peace of mind gained from using Kandji completely negates any cons I have and makes me infinitely & joyfully patient for the improvements in those areas.

I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.

Great product, easy to use for the tech and the client.

Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.

No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.

Amazing Tool Kit for Management & Monitoring of Service Desk.

The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.

I haven't really found anything I dislike. Our previous solution was that bad.

I really appreciate the ability to organize columns in my ticket queue according to my preferences.

The program expedites the process, makes it smooth and efficient. Really great value for the money.

I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts.

I like how easy it was to setup the workflow needed for the service desk to function. I did not have too many issues with creating tickets.

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view.

We are very new to the product but I truly love the integration with the Orion Platform. It also has a great UI and so far it has been very fast to respond.

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Very happy and know i made the best decision purchasing this tool for our organization.

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system.

Easy to use service desk, with many great features.

There are no way to properly federate departments with the current state.

Easy to use, great to create/track/monitor support tickets.

Their customer support is top tier and their change management workflow is one of the best I've seen.

There hasn’t been anything for us to dislike about the product.

This makes ticket flow a little difficult to work with.

US Dollar

Kandji is the MDM worthy of your Apple devices. Set-up, visibility, and the largest library of pre-built controls — Kandji makes device management beautifully simple and insanely powerful — just the way it should be.


Drawing on decades of experience in Apple IT, Kandji's founding team saw a dire need for an Apple device management platform that could accommodate growing businesses and increasing regulatory demands. Existing solutions were either overly simplistic or mind-numbingly complex, and didn't meet the needs of today's organizations. There had to be a better way - so Kandji was built.


So much of your business is run on Apple. It’s time you start managing your devices like your business depends on it. 



LongDescription

App Management

Application Security

Enrollments/Onboarding

User Management

Status Tracking

Application Management

Device Management

Security Management

Access Controls/Permissions

Activity Tracking

IT Asset Management

Automatic Patch Deployment

Policy Management

Real-time Alerts

Secure Login

Endpoint Management

Approval Process Control

Procurement Management

Offline Access

Process/Workflow Automation

Mobile Device Management

Self Service Portal

Remote Monitoring & Management

Synchronization Scheduling

Configurable Workflow

Security Auditing

Mobile Access

Automatic User/Device Recognition

Compliance Management

Maintenance Management

Encryption

Configuration Management

Real-Time Notifications

Workflow Management

Asset Tracking

Customization

Activity Dashboard

Alerts/Notifications

Deployment Management

Patch Management

Software Management

IT Reporting

Compliance Tracking

Reporting/Analytics

Usage Tracking/Analytics

Remote Access/Control

Remediation Management

Automatic Scans

Issue Auditing

Third-Party Integrations

Multiple User Accounts

Inventory Management

Vulnerability Scanning

Data Management

Threat Intelligence

Real-Time Monitoring

Data Security

Dashboard

Kandji offers custom pricing based on plan type and number of users managed. For additional information, please request a custom quote from Kandji directly.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Kandji

Live Online

Webinars

Documentation

Videos

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.


SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.


SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.



Support Ticket Management

Real Time Analytics

Surveys & Feedback

Customizable Reports

Document Storage

Customer Segmentation

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Problem Management

Email Templates

Help Desk Management

Cost Tracking

Dashboard Creation

Service Reporting

CMDB

Device Auto Discovery

Real Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Multi-Channel Communication

Role-Based Permissions

Client Portal

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Multi-Language

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Contact Database

Widgets

Monitoring

Prioritization

Relationship Mapping

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Drag & Drop

Auto-Responders

Tagging

Online Forums

Maintenance Scheduling

Task Management

Release Management

Live Chat

Data Mapping

Full Text Search

Customer Support

Windows 7

Team - $19
Business - $39
Professional - $69
Enterprise - $89

Pricing is per month, per agent. Contact SolarWinds to request a price quote.

Kandji vs SolarWinds Service Desk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons