Kaseya VSA vs Wrike

RATING:

4.1

(200)

Kaseya VSA has 200 reviews and a rating of 4.06 / 5 stars vs Wrike which has 2592 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (200)
4.3 (2592)
Ease-of-Use
3.5 / 5
4 / 5
Value for Money
3.5 / 5
4 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 11, 2023
March 26, 2024
Pros/Cons
  • Pros

  • It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.
  • The powerful scripting agent has allowed for us to deploy software and patches quickly.
  • Cons

  • I can say no after sales customer service at all. No phone number can be contact for urgent issue.
  • Costly - But you get what you pay for. Menus - They are working to standardize the UI.
Read all user reviews
  • Pros

  • Honestly, I love the color schemes. It makes it very easy to use because of bold colors.
  • It has a lot of integration options (e.g., create tasks from Outlook email -- which is quite nice).
  • Cons

  • What I really hated about Wrike is how user unfriendly it is.
  • The flexibility and customisation makes it a bit confusing to start with, and I also found that the initial set up we had was not optimal.
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Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos