About Sophie

Loom Systems' Sophie is an AIOps platform designed to help businesses improve IT operations and prevent incidents using log analytics, zero-configuration parsing, cross-applicative events correlation, and problem prediction measures. Administrators can conduct root cause analysis to identify or correlate issues and make informed decisions based on data-driven insights or recommendations in real-time.

The artificial intelligence and machine learning-enabled platform allows businesses to automate log analysis processes and reduce mean time to detect or discover (MTTD). Teams can utilize a centralized event management system to triage issues, automatically detect unknown problems and correlate relevant events into a single incident. Additionally, it offers an an...


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7 Reviews of Sophie

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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March 2017

daniel from Compost Or L.T.D

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

My experience with Loom

I had dozens of logs which hadn't been analyzed at all. we picked loom to analyze this data automatically, with allocating as the least IT pros as possible. Loom proactively detects issues and then provides the user with the necessary inputs to solve the issue.

Pros

Our logs are home-grown and Loom is the only product we found that is capable of analyzing them in their original format. Any other product in the market would require us to rewrite them first.

Cons

My team had been working with manual tools for 10+ years and it took us some time to get used to having and counting on an automatic system

April 2017

Yaron from Hishtil LTD

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Monitoring of microservices

We use Loom to monitor our OpenStack environment. first, we were skeptical of using the logs to detect issues, and not only for debugging, but, our experience with Loom was just excellent. it manages to analyze logs and metrics in real-time, correlate events across different services, and perform root cause analysis easily, a very short time after implementation.

April 2021

Celize from Self employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

softwere simplicity

Loom brings a simple and integrated solution directly to your browser. It both helps me to bring training, information and assessments to my clients. I love making videos

Pros

An extension for Chrome that simplifies (a lot) the process of producing videos and registering your screen.

Cons

I haven't found a negative part yet to talk about Loom, I believe that in the course of my use I won't find it.

February 2017

Shahar from GRT systems

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Promising product

I started using Loom recently over splunk, essentially as an AI layer above the data to help my team perform the actual analysis. so far, it seems very promising and it helped us solve problems short time after occuring and not only after a user opens a ticket.

Pros

Automatic Log Correlation Recommends resolutions

January 2017

Bob from Monkey Software

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Loom Review

we used loom for log management in order to become more proactive and reduce the number of problems that were customer-reported in the organization. our 'proactiveness' keeps improving from month to month so far.

Pros

-advanced correlation between apps -suggests next actions for issues

January 2017

Jack from Insurance Agency

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Middle-ware Correlation

We use Loom on our middle-ware, to let it correlate multi-layer events in cross-environment/application context. Loom helps us gain visibility into our Middle-ware traffic.

January 2017

kalanit from malam

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

loom

good ROI tool. loom helps my team solve problems faster then ever and was a great platform for my team to share knowledge