Netwrix Auditor vs SolarWinds Service Desk

Netwrix Auditor has 140 reviews and a rating of 4.5 / 5 vs SolarWinds Service Desk which has 520 reviews and a rating of 4.59 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (140)

4.59 / 5 (520)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

July 16, 2021

September 2, 2021

Pros/Cons

  • Pros

  • The product has always worked for us and is extremely easy to manage. The cost was definitely right for the product.

  • I like how easy it is to deploy and upgrade. The new 9.0 interface is a great improvement over the previous version.

  • Cons

  • Setup can be complicated. It would be great it could report on device and Linux access as well. As is it works best with Microsoft AD.

  • Like any software, how it is licensed. Licensed by how many active AD objects you have, well we have some active objects that do not get logged into or touched but they count against us.

  • Pros

  • I like the ease of use and how quickly we were up and running with Samanage. The implementation was virtually painless and went very quickly.

  • I love the ease-of-use. Samanage is extremely easy to set up and maintain. It's truly a simple product with beefy capabilities.

  • Cons

  • The agent for inventory management had some weird numbering issues, but other than that, i have nothing bad to say about the software.

  • The product look, is a bit out-dated, doesn't really display well on our high-res monitors, but other than that I haven't found any cons as of right now.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A

FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos