About PRTG Network Monitor

Say hello to PRTG Network Monitor, our award-winning and all-inclusive monitoring solution. Let us start by telling you what PRTG is and can do. First and foremost, it is an on-premise and cloud-based network monitoring solution. It caters to businesses of all sizes (across multiple industry verticals) and is compatible with Windows 7 or later. Primary features include bandwidth monitoring, alerts, data publishing, customization support, and reporting. PRTG monitors your entire IT infrastructure and all important technologies are supported, such as: SNMP, WMI and Windows Performance Counters, SSH, Traffic analysis using flow protocols or packet sniffing, HTTP requests, REST APIs returning XML or JSON, Ping, SQL, and many more. In addition to what PRTG can already do ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

116 Reviews of PRTG Network Monitor

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(76)

76

4 stars

(33)

33

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

April 2016

Florian

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

April 2016

That really made my Day!

First of all: Actually (April 2016) the product is free for up to 100 Sensors! I was searching for an easy solution to monitor the internetconnection of one of my customers from outside. They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months. So while searching for an easy to install and use monitoring (simple ping) solution I found PRTG from Paessler in Nuremberg. I 've heard of it before as the Windows based alternative to Nagios. What can I say: I expected a solid Dice Game and ended up in Las Vegas! Installed withing minutes on a small Celeron machine running Windows 7. This runs the core Server and the Probe. You create Groups within the Windows (or Browserbased) Desktop. Within those Groups you create Devices and Sensors (Ping, HTTP, FTP, NTP, SIP, SMTP, SNMP Switch Traffic, ... and I'd say hundreds of others) at Locations you can define and are shown on a map. A configurable HTTPS allows secure Browser and mobile APP access. I use the one for my Windows phone that shows me my favorite (customer) Sensors directly. Automatically scan your Network (that might create a lot of Devices and Sensors, especially when you are using SNMP ready Switches, but don't worry, just pause them before you run out of your licenses). Monitor Switch Traffic if you wonder how long the Windows 10 updates disturb your other Machines. You can install remote Probes in other networks to monitor them and still collect all data on one central monitoring server. PS: In the end, the cable provider changed the modem after I sent them several times very clear screenshots from PRTG where you could see the 1800 ms echos all three weeks instead of 32 ms the rest of the time.

Pros

Very good structure and overview of your devices and systems load, usage, availability and traffic Easy install and use. No deep knowledge of MIB, RMON, LINUX or SNMP necessary Free for small environments Very Flexible (google 'prtg netatmo' for an impression :) Be aware and informed about uprising problems (Mail, SMS, Mobile) You literally see what your users experience

Cons

Really! I have been thinking, but didn't find that much. Rather ... nothing? OK, one: you need a Windows system. That might be an issue for some.

September 2019

Reski from Jamkrindo

Company Size: 1,001-5,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2019

PRTG is simplified my work Everyday.

PRTG can do Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need, and don't expect more for custom weekly / monthly reports

Pros

This is the Recommended software that I often use to monitor or improve the Information Technology infrastructure. Very easy to install, user friendly and supports mobile devices. It can detect our problems quickly. We can check all critical Service Application components on the bus :)

Cons

This software does not yet have a weekly custom report for audit needs, so we do a manual retrieval :(

Reasons for Choosing PRTG Network Monitor

Budget, Easy to install, user friendly and supports mobile devices

Response from Paessler

Replied October 2019

Dear Reski, thank you for leaving us a review! Cheers, Paessler AG

July 2021

Jim from C H Reed Inc.

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2021

Great for monitoring all IT resources.

It has been a great asset to our monitoring of web server performance. We can identify anomalies and act on them quicker than waiting for someone to call or put in a Help Desk ticket.

Pros

Real time graphs keep you informed of performance. You can also see graphs over a time period to review performance over time.

Cons

Auto import and network detection when first setting up can cause a massive network traffic. If you run it with the CMD line, you can limit network traffic and only import devices you need to monitor.

January 2020

Chris from Coastline Technology Group

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

January 2020

Zero customer support / loyalty

I have been a longtime customer of PRTG 7+ yrs now. I contact them about once a year for little things I run into with the program. This time around they refuse to help, beyond basic email support in the middle of the night. If you want a program that provides support this isn't the product for you. If you are in the US the best you get is email support and they usually only respond while you are sleeping. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. After paying them for support all this time I am done with this company, they are a scam!

Pros

Great for monitoring bandwidth usage or finding health problems/over utilization of resources. All using the SNMP protocol.

Cons

Support, they don't provide much beyond an KB article or emails in the middle of the night.

Response from Paessler

Replied October 2020

We're sorry to hear about your frustration and that our support has not lived up to your expectations. We always try to give you the best possible support in case of problems. Kind regards, Paessler AG

June 2021

Rein from CAM IT Solutions B.V.

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Affordable simple server monitoring

Given the price, PRTG offers a good bang for buck. For this price we cannot expect the features of some of the higher end monitoring solutions.

Pros

The basic features work as they should. I have never had any SNMP issues with getting results from my devices. Also I have never had any false positives for these sensors. The architecture makes it easy to deploy. No agent, just a probe which sends data to a core server.

Cons

If you want to go out-of-the box there is a big chance of false positives. Deploying custom sensors is very labor-intensive work.