SolarWinds Service Desk vs xMatters

RATING:

4.6

(570)

SolarWinds Service Desk has 570 reviews and a rating of 4.58 / 5 stars vs xMatters which has 136 reviews and a rating of 4.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (570)
4.5 (136)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
February 26, 2024
July 23, 2021
Pros/Cons
  • Pros

  • The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.
  • I really appreciate the ability to organize columns in my ticket queue according to my preferences.
  • Cons

  • Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.
  • No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.
Read all user reviews
  • Pros

  • Very simple to use, efficient and effective tool. Very good customer support.
  • Great tool to help support our team's on call schedule. Once the schedule is set up it knows who to contact automatically.
  • Cons

  • So many options, it can get confusing for new people.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos