About Sherpa Altitude IG

Sherpa Altitude IG is a cloud-based solution designed to help compliance, legal, IT and records information management (RIM) professionals manage processes related to information governance and electronic discovery. Key features include risk management, access control, data identification, compliance administration and policy management.

Legal and IT teams use Sherpa Altitude IG to manage access across all company data stored in a centralized repository, streamlining collaboration to find solutions based on industry standards and requirements. Enterprises can utilize the pattern search functionality to quickly retrieve and segregate relevant data, enabling reduction of review costs. Additionally, the solution enables businesses to automate the ...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

9 Reviews of Sherpa Altitude IG

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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April 2021

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Maria from Deloitte

Verified Reviewer

Company Size: 10,000+ employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Sherpa Altitude IG optimizes modern information governance!

We were generally satisfied with product performance. It helped our team to configure internal data in a more structured way.

Pros

Sherpa provides a pattern search facility to investigate emails and other data documents based on enterprise requests. I mostly enjoyed the automation of data classification which boost our corporate teams' productivity as well as simplified to follow retention policies. Also, the software provides detailed data reports and visualization tools that worthy to utilize.

Cons

I would say the software is more built for advanced users and as a fact requires efforts from newbies based on my experience. Moreover, I would love to see external service from the application support in future releases, besides the user documentation provided.

November 2020

Marc from Ullico

Company Size: 201-500 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Searching emails at rest

Our experience was very positive. We were glad to have come across their solution, as it suited our need at the time and has continued to serve us well.

Pros

Altitude IG was one of the only products we could find that was able to do content scanning on existing emails stored in Exchange Online. It was cost effective and relatively easy to set up. Sherpa was also very helpful throughout the install process, as well as during the ongoing scans and tuning of the software.

Cons

HIPAA rulesets are very basic and need tuning, but we were able to accomplish this with Sherpa support. The scans do take a long time, but that is typically due to Microsoft's throttling of Exchange throughput to 3rd parties.

Reasons for Choosing Sherpa Altitude IG

Altitude IG met exactly the functionality we needed.

November 2020

Chris from Bain & Company

Company Size: 10,000+ employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Good Info Gov functionality, but not out of the box

Tool is providing what we expected; leadership team has been great - service-oriented, flexible, great to work with.

Pros

Flexibility of product and connectors to allow us to manage documents and email in place. Ability to work with legacy systems (files shares, SharePoint on-prem) as well as M365 suite.

Cons

Lack of a mid-level user support function. Product is more built for administrative users for running data analysis/reports and file audits. Have to work with them to create the capability to have an end-user approach to running various reports via menu-driven options.

Reasons for Choosing Sherpa Altitude IG

Targeted application and existing customer base was already doing almost everything we were looking to do - and at a much lower cost of entry.

Reasons for Switching to Sherpa Altitude IG

product no longer available

November 2020

Jeremiah from Valero

Company Size: 10,000+ employees

Industry: Oil & Energy

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Sherpa MailAttender to Altitude IG

Extremely satisfied with the Customer support. They have worked with our times and even after discovering a bug within the system they are responsive with status updates.

Pros

Setting up the application the first time required help, however I was pretty happy that after that point we had a pretty good understanding of how it worked and what other options would be available for the next project. It was intuitive and seems pretty simple to configure.

Cons

If I had to pick something I did not like about the software is that it is more difficult to find the same options that MailAttender had all in one area. I feel like I am jumping around more to do the same things.

Reasons for Choosing Sherpa Altitude IG

We needed a Exchange rules runner on steroids. They catered to our specific request and the product executes it properly without issues. We set it up and don't have to worry about it running correctly every time.

Reasons for Switching to Sherpa Altitude IG

We needed the additional functionality of a system working with Exchange 2016.

January 2021

Nick from Mintz

Company Size: 1,001-5,000 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

January 2021

Great for Exchange Retention Policies

Pros

The ability to have policies and workflows be scoped to either Active Directory groups or individual users makes this a huge plus. Once this is setup and working , there's little ongoing changes that need to occur unless you change groups or need to create new policies.

Cons

The admin console is a little confusing at first and the workflow builder takes some getting used to.

November 2020

Oliver from Sheppard Mullin

Company Size: 1,001-5,000 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Sherpa Altitude is very helpful in keeping our Exchange Mailbox Sizes Under Control

It's been a positive experience over all.

Pros

It is easy to setup. Sherpa's Senior Solutions Architects assisted in setting it up for us and configuring the workflows. They also did an exceptional job of training us on the administrative tasks. They also check in to make sure our rules are operational and offer suggestions on how to optimize the performance of our rules.

Cons

Setting up the workflows can be a bit challenging at first, but Sherpa Support is always willing to assist us.

Reasons for Switching to Sherpa Altitude IG

Sherpa Mail Attender got replaced by Altitude.

November 2020

Mani from Deloitte

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Very ease in access

As already said, it made our day very easy.

Pros

Earlier we used RSA and replaced with Sherpa. Post to that we are having tension free job.

Cons

User need not to be On-Prem. Very ease in access. Good saas application.

Reasons for Choosing Sherpa Altitude IG

Heard as good support and experiencing the same:)

Reasons for Switching to Sherpa Altitude IG

For RSA user need to be on prem and its out of support.

December 2020

Mark from RenaissanceRe

Company Size: 501-1,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Legal Discovery/Subject Access Requests - Very Easy to use/review/produce results

Altitude has improved our ability to respond to regulatory requirements in various jurisdictions throughout the world.

Pros

Valuable and powerful tool to have on-hand. I'd recommend mostly, though, because of the premiere technical support, guidance and personal attention received. Easy setup and support - fantastic use of SaaS availability and power along with local installed agents and control of data. Mostly leveraging file systems searching to start, but results have been so positive we expect to add Exchange Online and other compliance/data governance and classification options.

Cons

The only thing holding me back at the moment is my own experience with the software. If i have a need then [SENSITIVE CONTENT HIDDEN] (tech support) has always given me quick/responsive guidance to direct me on how to use the power of Altitude to more easily accomplish my goals.

November 2020

Matt from Chambliss Law

Company Size: 51-200 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2020

Altitude for email retention

Pros

Altitude is great for setting rules on large numbers of mailboxes for retention polices.

Cons

Not really any cons. The customer support was fantastic on getting it set up and running.