# Summit Software Reviews, Demo & Pricing - 2026 > Review of Summit Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/it-management/summitai-profile --- [Home](https://www.softwareadvice.com/) / [IT Asset Management Software](https://www.softwareadvice.com/help-desk/it-asset-management-comparison/) / Summit Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/it-management/summitai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/it-management/summitai-profile/alternatives/) # Summit 2026: Benefits, Features & Pricing Wondering if Summit is right for your organization? Our IT Asset Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Summit 4.4 [(27)](https://www.softwareadvice.com/it-management/summitai-profile/reviews/) Pricing Starting at $89.00 per month ### About Summit SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. Leveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. With SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conver... sational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way. Wondering if Summit is right for your organization? Our IT Asset Management Software selection experts can help you in 15 minutes or less. ## Summit User Interface ## Popular Summit Alternatives Main Product Summit 4.4 [(27)](https://www.softwareadvice.com/it-management/summitai-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.50Value for money - 4.12Customer support - 4.46Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/) 4.6 [(1734)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/) Ratings Breakdown - 4.49Ease of use - 4.54Value for money - 4.46Customer support - 4.59Functionality Pricing Starting at $795.00 per year Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(486)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.58Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Action1](https://www.softwareadvice.com/it-management/action1-profile/) 4.9 [(237)](https://www.softwareadvice.com/it-management/action1-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.92Value for money - 4.84Customer support - 4.68Functionality Pricing Available upon request Get Price ## Summit Pricing and Plans Starting price: $89.00 per month Free Trial Free Version Basic $89.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Summit Features - Popular features found in IT Asset Management Audit Management Compliance Tracking Configuration Management Contract/License Management Cost Tracking Maintenance Management Procurement Management Supplier Management Support Ticket Management - More features of Summit Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Trail Automated Routing Availability Management Barcode/Ticket Scanning Benchmarking Capacity Management Change Management Chat/Messaging Client Portal CMDB Compliance Management Configurable Workflow Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Drag & Drop Email Management Email Templates Generative AI Help Desk Management Incident Management Inventory Management IT Asset Management IT Asset Tracking IT Reporting IT Risk Management Knowledge Base Management Knowledge Management Live Chat Localization Automation Macros/Templated Responses Maintenance Scheduling Mobile Access Monitoring Multi-Channel Communication Performance Metrics Prioritization Problem Management Project Management Real-Time Chat Real-Time Notifications Real-Time Reporting Release & Deployment Release Management Remote Access/Control Reporting/Analytics Reporting & Statistics Requisition Management Scheduled/Automated Reports Self Service Portal Service Catalog Service Level Agreement (SLA) Management Social Media Integration SSL Security Support Ticket Tracking Surveys & Feedback Task Management Third-Party Integrations Ticket Management User Management Workflow Management ## Summit Integrations GitHub Integration rated undefined from -1 review Microsoft Excel Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Amazon EC2 Integration rated undefined from -1 review JIRA Service Management Integration rated undefined from -1 review SAP BusinessObjects Business Intelligence Integration rated undefined from -1 review See all 25 integrations ## Summit User Reviews Overall Rating 4.4 Ratings Breakdown 5 59% 4 30% 3 7% 2 4% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.1 Functionality 4.5 VR Verified Reviewer Used daily for more than 2 years Review source Reviewed August 2017 Excellent Product 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Very Helpful in managing Day to day activity can manage and track all the tickets raised internally. Read More LA Louis A. Verified reviewer Automotive 10000+ employees Used daily for more than 2 years Reviewed November 2022 AI Powered ITSM Solution 5 Consulting and Implementation > Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support > There is a scope to improve on support. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai. Cons: We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens. Reasons for choosing Summit Our existing Products mentioned had limitation in architecture and design and Summitai was robust, scalable, highly available and Flexible. Summitai met our business needs. Integration and Automation capabilities are excellent and more than what we expected. Cost is another key factor that nailed this partnership Summitai Reasons for switching to Summit Our existing Products mentioned had limitation in architecture and design and Summitai was robust, scalable, highly available and Flexible. Summitai met our business needs. Integration and Automation capabilities are excellent and more than what we expected. Read More VR Verified Reviewer Telecommunications 51-200 employees Used daily for less than 12 months Review source Reviewed November 2022 SummitAI review Telecommunications 3 Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: It has a lot of options you can choose from, very ideal for an IT company. Cons: The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own. Reasons for switching to Summit We had an out dated version and want to start from scratch with a more up to date system. Read More RK Rajesh K. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Reviewed November 2022 Rajesh Konanki Hexaware Technologies Summit AI Consultant. 4 It's very good product for ITSM modules and asset life cycle tracking under low budget. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team. Cons: Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate. Reasons for choosing Summit If costumer/client expecting more development and more customize choosing ServiceNow. Read More JD Joyce D. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2021 Summit AI has all the bells and whistles of the Big Guys without the Big Price 5 We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later. Cons: The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations. Reasons for choosing Summit The others said they could meet our requirements but they were not able to do so with a single URL/instance for all analysts to use. Reasons for switching to Summit Multi tenancy and tenant specific template needs. Vendor Response Hi Joyce! Thank you so much for the review. It's amazing how we've grown together! There is a new community that is available to our customers to share feedback and ideas. Please join us there: https://community.symphonysummit.com/ We'd love to hear from you and your team. Replied June 2021 Read More AT Ajay T. Verified reviewer Consumer Goods 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2024 Summit made our IT Helpdesk Team Measurable 5 Overall Symphony Summit is a fantastic tool which manages IT helpdesk & Asset Management at our organization Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Very good product un respect of functionality like ITSM, IT Helpdesk, Asset Management & CMDB Cons: Post go live support is weak and needs improvement Read More LM LALIT M. Verified reviewer Automotive 10000+ employees Used monthly for more than 2 years Review source Reviewed July 2024 IT Assets Tracking 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Features are very good e.g. RAM theft and history of IT assets not in network Cons: Integration is not proper sometime there is a lag Read More TL Tristan L. Verified reviewer Banking 51-200 employees Used daily for less than 6 months Reviewed November 2022 Banking Institution - Core Operations Implementation 5 We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements. We found wireframes the most valuable as it allowed us to communicate the build internally as well as communicate our requirements.We valued a large internal team build approach and wireframe work best for us for bulk communication of the build. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The web services and email to SR integrations are extremely valuable features from a data integrations perspective. You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization. Cons: SummitAI provides a flexible framework for you to formalize workflow. Adding this formal structure strengthens processes on all side. Vendor Response Tristan, Thank you so much for taking time to share your experience with SummitAI. We value your review and value the time spent in sharing this with others. We look forward to our continued partnership! Replied November 2022 Read More SK Samhita K. Verified reviewer Oil & Energy 501-1000 employees Used daily for more than 2 years Reviewed November 2022 My Review for Summit AI 5 This is a daily ticketing tool we use for our company. We never faced any issue and everything went so smooth. Good and effective tool for BAU ticketing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Each and every functionality is so efficient. We have options to customize the reports, catalogs and inventory. Thanks to the look and feel of the application as well, it's quite user-friendly. Cons: I feel reports section could have been much comprehensive with ease in finding out what is needed. Reasons for choosing Summit No alternatives searched for, this was our direct choice. Happy to say this! Reasons for switching to Summit Vivantio was very difficult to deal with Read More RC Roy C. Verified reviewer Computer Software 10000+ employees Used daily for more than 2 years Review source Reviewed June 2021 Summit Review 4 Overall experience is good but the customer support and testing is really not up to the mark Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things Cons: Yes there are many actually like the reporting and the custom approval process and few things related to form level changes are very much restricted , except the SR from the other forms are not actually more customizable and the Asset management is not up to the mark, The CMDB does not have the bulk update option , this from the customer side we have already requested but still that has not been delivered almost for 3 years Read More Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/it-management/summitai-profile/reviews/) ## Summit Popular Comparisons [ManageEngine Endpoint Central vs Summit](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/347167-summitai/) [Compare All Alternatives](https://www.softwareadvice.com/it-management/summitai-profile/alternatives/) ## Other Top Recommended IT Asset Management Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times [ChangeGear](https://www.softwareadvice.com/it-service/changegear-profile/) **4.0** (51) Recently recommended **5** times Stuck Between Options? 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